It’s just dated. But they’re renovating.

Location, space (!). It’s really great to have an extra room and kitchen for the price of a regular hotel room

Stayed in August 2025

Refurbish work during stay. Wish the pool was 24/7 like the gym

The bed was comfy and the room very spacious

Stayed in August 2025

excelente atencion

Stayed in June 2025

Clogged toilet,malfunctioning of the shower door,,clogged sink

Location, spacious room,breakfast lounge and food options,restaurant at lobby level is excellent

Stayed in July 2025

Maintenance failed. The toilet was clogged for days and no solution until it became critical and we had to ask for help

Stayed in July 2025

The bed was extremely comfortable. The staff from the time I pulled up greeted at my car door! Helped with my bag’s. Front desk gentleman very polite and professional. Everyone in restaurant area to your security gentleman. Excellent stay would definitely come again and I would also recommend hotel!👍👍

Stayed in July 2025

Excellent breakfast

Stayed in June 2025

Nespresso capsules in the room SHOULD/ COULD be complimentary

Great location, homey environment, clean room with comfy beds and a friendly staff Breakfast on 17th floor very varied and with spectacular views to the Andes and skyscrapers

Stayed in June 2025

Our personal preference would have been for the bar to be open later on (although v good 24/7 room service) and perhaps more spa facilities to compete with other high end hotels in the area. All staff were polite and civil but some could have been slightly more warm (with the exception of the doormen).

V nice breakfast, nice smelling and clean. Efficient room service. Decent facilities and spectacular views of the mountains and city centre of Santiago. Very close to key amenities in Santiago. Very good value for money.

Stayed in June 2025

The mattresses could use an upgrade. Ours were didn't offer good back support.

Great location in El Golf and by Isidora Goyenechea. Good breakfast, professional service and comfortable rooms.

Stayed in June 2025

I love the location of the hotel, close to stores, mall, and nice restaurants. The space of the room was amazing, well equipped with everything The buffet was so good a lot of variety and quality food.

Stayed in June 2025

I was not too impressed with the breakfast, although the last time I stayed I was at the AC Marriott which has an outstanding breakfast, so perhaps my expectations were too high. The view is amazing up on the 17th floor. Although it was often overcrowded... the staff did an amazing job quickly clearing tables for those coming in. I was happy I was able to order some fried eggs from the kitchen, although it is not really advertised as an option. We booked an executive suite for a long stay. The kitchen was not very well equipped... there was no pan (only a pot) so I went out and bought one and the fridge was rather small and pre-stocked with minibar items. There was not much space for our own things. It also did not come with anything for cleaning dishes. We were charged for a small bottle of wine we did not drink, I think because I had placed it on top of the fridge while attempting to arrange things and forgot to put it back... but I did not feel like arguing about the charge. They were also not very good at refilling the soap and shampoo in the bathroom or even the tissues and toilet paper. Each of which we asked to restock at least once.

We loved the amenities. The rooftop pool is small, but was not usually in use when we went in the evenings and it was kept incredibly warm. I am not sure this was normal, but it was close to hot tub temps and felt great considering the chilly fall air outside. It was very peaceful and relaxing. There is a small area to suntan outside as well. The basement has the game room with billiards, chess and dominos available. The tables are more american style and the cue sticks as well... and to my surprise the cue sticks were not horrible (although not great). The location is also amazing with numerous restaurants nearby and Costanera Center close by as well. We felt very safe walking around and experienced no issues. I also liked that you could open the windows slightly to get some fresh air. It was cool at night so we didn't need the AC at all.

Stayed in June 2025

All perfect

The apartment has an amazing location — there are plenty of restaurants and cafés nearby, and the most beautiful beach on the island is just around the corner. I was a bit worried after reading some reviews about noise, but in reality, there was only occasional soft music from a nearby café, which always ended by 11 PM and didn’t disturb my sleep at all. A special thank you to the staff — they were always available, helpful, and truly made my stay exceptional. I wouldn’t hesitate to stay here again!

Stayed in April 2025

Pool wasn’t operating which is one of the reasons we’d picked traveling with kids. Apart from staying elsewhere or using facilities at another venue nothing else was offered - not good client management.

Location and room.

Stayed in May 2025

The wifi/internet connection was awful.

The location

Stayed in May 2025

There is nothing I can say here.

The hotel is well located to many facilities such as restaurants, transport and shopping areas. I always enjoy my stay at this hotel for this reason, plus the staff are very good in supporting my stay. I highly recommend it.

Stayed in May 2025

Pool not working

Very good

Stayed in May 2025

There is nothing I can say.

Great location, great staff to support my stay.

Stayed in April 2025

Nothing at all

Central to everything, the staff could not have been anymore accommodating. Excellent property and excellent staff. Our stay was 36 days and we were treated with care and attention every single day

Stayed in April 2025

I can't think of anything.

Breakfast buffet was excellent every day! Room was spacious and clean. Location was great for my interests, a beautiful part of Santiago.

Stayed in April 2025

todo excelente

Stayed in February 2025

Toilets are old system need to hold on the side they need to upgrade toilet, we moved from one room to another shower was leaking out and toilet not working properly, housekeeping could improve.

I love location and size of second room very nice, love the breakfast amazing , front desk excellent and service in breakfast area

Stayed in March 2025

No pancakes hahaha

Location and amenities

Stayed in February 2025

I've stayed several times and reception staff is always very rude. Missing several kitchen amenities (more knives, non-stick pans/skillets, dish soap and sponge, etc). Tiny minibar instead of full-size fridge. Breakfast needs allergens labels and alternative dietary options. Not even the staff knowns the ingredients. Feels a bit rundown. Too expensive for what it offers. Ned to pay in cash to avoid extra taxes, but they always complain the bills are not 'perfect' and can't accept them.

Very good location in fancy side of town, nice and pleasant streets, near Costanera shopping, supermarket, etc. Good size room. Nice small heated pool at top floor with great views. Good variety in breakfast with stunning views of city.

Stayed in February 2025