The location was not the best

Excellent staff, very comfortable room

Stayed in August 2025

All comfortable and suitable.

Great bar. Good location. Nice restaurant.

Stayed in August 2025

The bed was a bit hard, and the night table somewhat useless. Filtered water is provided but in a bottle without seal and date stamp. There were some kids playing in the hallway until 10 pm, although this is not the Hotel's fault rather than their parents.

The best aspect of this hotel is its location, in front of MUT (Tobalaba Urban Market), a place with trendy shops and a lot of quality places to eat. Also literally on top of the metro station. We had complementary parking. The room is spacious, clean, with nice bathroom. The hotel feels modern with an artsy vibe.

Stayed in August 2025

Nothing

Excellent location, clean and new furnitures.

Stayed in July 2025

Great location. Friendly staff. Clean and comfortable.

Stayed in July 2025

Usually in all Hotels of this category like the Pullman, the coffee in the room is free of charge but in this particular hotel there were only 2 capsules free and since we were there for 4 nights, on asking for more capsule they were charged separately!

Very well centralized !

Stayed in July 2025

Freezing/unusable swimming pool and the cleaning team lacked attention to detail (missing hand washing soap, dust etc).

Fantastic front desk team (specifically Carol) who worked to provide early checkin options. The water dispensers were good since only a couple of water bottles are given daily.

Stayed in June 2025

Location is perfect, close to many interesting things such as shopping, restaurants, convenience stores, subway, city sights, etc.

Stayed in July 2025

It wasn’t granted us the bedroom with the view I asked for and the bedroom needed a few repairs on the flooring and plumbing that had some weird smell most of the time. It didn’t bother us since we stayed mostly out enjoying the city.

Clean and big room with comfy bed, nice shower. Besides the bedroom, excellent location and attentive staff.

Stayed in April 2025

Great hotel - the staff was amazing! It's a nice area of the city - walkable to shopping and restaurants. Very comfortable stay

Stayed in May 2025

Some wear and tear evident in the rooms and bathrooms. Breakfast not included. Expensive.

The hotel was comfortable and clean. It was the most expensive place we stayed in Chile, and it was fine but was the nicest place we stayed. I guess that is because it is in a big city. Breakfast wasn’t included for the price. It is in a safe and comfortable part of the city.

Stayed in May 2025

Location and comfort! Great staff experience!

Stayed in May 2025

Wish the tv in our bedroom was a smart tv to entertain the little ones via our streaming apps when needed.

Clean facilities, excellent breakfast, super comfy bed and great shower. Friendly and helpful staff. The location is amazing! Across the street from trendy MUT, walking distance to Costanera Shopping centre and train station.

Stayed in April 2025

Good size comfortable room and excellent location also .

Stayed in April 2025

Good size room Staff not very engaged

Stayed in February 2025

You were advised to be very careful. Not to walk on tourist walks in big park, because of possible muggings

Great selection for breakfast. Location is close to major shops, tourist attractions and the local metro

Stayed in March 2025

everything!

Stayed in February 2025

Nothing, although didn’t look appealing as a bar/ dining area

Outside breakfast eating area

Stayed in February 2025

Nothing

Great location modern hotel great staff

Stayed in February 2025

The rooms didn’t have a freezer compartment. The staff was great and allowed us to use their freezer in the bar, so all good.

Had previously stayed at the Ritz Carlton, but moved over to the Pullman. It was every bit as good or better, and a great price. I’d say the Pullman was more younger scene and more fun

Stayed in January 2025

The hotel location is close to many attractions. The room was spacious and clean.

Stayed in January 2025

Good location, good facility, welcoming staff, good price. Gym has nice view, love it

Stayed in December 2024

Some minor things - safe box did not work at our arrival because needed battery replacement. The door was not blocked upon closing and also needed to be repaired.

The hotel is located in a safe and nice district of Providencia, very close to metro station, shopping mall and restaurants. Our room was spacious and comfortable, very clean and well maintained. Staff was always smiling and helpful.

Stayed in January 2025

The AC was a little noisy at times and the TV was abit hit and miss in the rooms.

Great location. Rooms were spacious with a large bathroom and great shower. Staff were super helpful!

Stayed in January 2025