Reviews of Pullman Santiago El Bosque 5 stars

Dear Vaia, Thank you for your fantastic 9/10 rating and for taking the time to share your experience with us. We're so glad you had an excellent stay at Pullman Santiago El Bosque. We're delighted to see your top marks for our staff, cleanliness, and the comfort of your room. It is a great source of pride for our team to know they made such a positive impression. We have taken note of your comment about the location. While we are situated in a prime business district, we understand that it might not be the best fit for all types of travelers. We always strive to provide a comfortable and convenient experience for all our guests. Your feedback is invaluable, and we hope to welcome you back to our hotel very soon. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Vaia, Thank you for your fantastic 9/10 rating and for taking the time to share your experience with us. We're so glad you had an excellent stay at Pullman Santiago El Bosque. We're delighted to see your top marks for our… Show more

Dear Christine, Thank you for your fantastic 9/10 rating and for taking the time to share your experience with us. We're so glad you had a "Good place to stay in Santiago" at Pullman Santiago El Bosque. It's wonderful to see your top marks for our team, cleanliness, location, facilities, and comfort. We are especially pleased that you enjoyed our great bar and nice restaurant. This is a great source of pride for our team and confirms that we're providing the high-quality experience our guests expect. Your satisfaction is our main motivation. It was a true pleasure having you with us here in Las Condes, Santiago, and we look forward to welcoming you back again soon. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Christine, Thank you for your fantastic 9/10 rating and for taking the time to share your experience with us. We're so glad you had a "Good place to stay in Santiago" at Pullman Santiago El Bosque. It's wonderfu… Show more

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your honest review of your recent stay. We sincerely apologize that your experience did not meet the standards you expected from a hotel of our rating. We understand your frustration with the lack of a late check-out option and the staff's response. While our late check-out is subject to availability, we regret that our team did not provide a clearer or more helpful explanation. This is not the level of service we strive to provide, and we will address this with our team to ensure this situation does not happen again. We have also taken note of your comment regarding the minibar. We aim to provide a comfortable and convenient experience, and your feedback helps us to identify areas where we can improve our in-room amenities. We truly value your comments about the hotel's atmosphere and the comfort of the rooms. Your satisfaction is our main priority, and your feedback is crucial for us to identify where we need to improve. We hope to have the opportunity to welcome you back in the future to demonstrate the high standard of service and hospitality you expect and deserve. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your honest review of your recent stay. We sincerely apologize that your experience did not meet the standards you expected from a hotel of our rating… Show more

Dear Charles, Thank you for taking the time to share your review with us. We're glad to hear that you found our hotel clean, with comfortable and quiet beds, and that you rated our location so highly. We sincerely apologize that your experience did not meet the standards you expected from a Pullman hotel, especially concerning service and amenities. Your comments about the staff not assisting with luggage and the breakfast not being up to par are taken very seriously. This is not the level of service we strive to provide. We'd also like to clarify the situation with the water. We do not refill the water in the rooms. Instead, as part of our sustainability initiatives, we provide reusable glass bottles in each room, and we have water dispensers on every floor with chilled and room-temperature. We regret if this policy was not clearly communicated to you during your stay. We also understand your comment about the value for money. We're always working to ensure our rates are competitive while delivering the high-quality experience our brand is known for. Your feedback on the facilities will be used to help us improve in the areas where we're falling short. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Charles, Thank you for taking the time to share your review with us. We're glad to hear that you found our hotel clean, with comfortable and quiet beds, and that you rated our location so highly. We sincerely apologize that your … Show more

Dear Samir, Thank you for your review and the great rating of 9/10 for your recent stay at Pullman Santiago El Bosque. We're thrilled to hear that you found us to be a "Great location, overall nice hotel," and that you plan to come back. It's fantastic that you loved our location, especially being in front of the Mercado Urbano Tobalaba (MUT) with its trendy shops and quality restaurants. We're also glad you found our direct access to the metro station convenient. Your praise for our spacious, clean room, nice bathroom, and the hotel's modern, artsy vibe is wonderful to hear. We have taken careful note of your feedback regarding the bed being a bit hard and the nightstand being somewhat useless. We appreciate these details as they help us make continuous improvements. We'll also look into the filtered water bottles to ensure they are presented in the best possible way. While we are sorry to hear about the noise in the hallway, we appreciate you understanding that this is a matter we will address with all our guests to ensure a peaceful environment for everyone. Your satisfaction is our greatest reward. We look forward to welcoming you back very soon for another exceptional stay. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Samir, Thank you for your review and the great rating of 9/10 for your recent stay at Pullman Santiago El Bosque. We're thrilled to hear that you found us to be a "Great location, overall nice hotel," and that you pl… Show more

Dear Guilherme, Thank you for your review and the great rating for your recent stay at Pullman Santiago El Bosque. We're so glad you found our hotel to be an "Excellent option" and highlighted our "Excellent location," cleanliness, and new furniture. It's great to see your perfect scores for Location and Comfort—this tells us we're getting the most important things right. We appreciate your business and hope to welcome you back again soon for another enjoyable stay. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Guilherme, Thank you for your review and the great rating for your recent stay at Pullman Santiago El Bosque. We're so glad you found our hotel to be an "Excellent option" and highlighted our "Excellent location,&q… Show more

Dear Ian, What a pleasure to receive your perfect 10/10 rating across almost all categories for your recent stay at Pullman Santiago El Bosque. It's fantastic that you found our hotel to have a "Great location" and highlighted our "Friendly staff", along with the hotel being "Clean and comfortable." We're thrilled to know we met your expectations in these key areas. We've noted your score for Value for Money (7.5). Your feedback is important, and we're always reviewing our offerings to ensure they align with our guests' expectations. Your satisfaction is our greatest reward. It was a true pleasure having you with us here in Las Condes, Santiago, and we hope to welcome you back very soon for another exceptional stay. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Ian, What a pleasure to receive your perfect 10/10 rating across almost all categories for your recent stay at Pullman Santiago El Bosque. It's fantastic that you found our hotel to have a "Great location" and highl… Show more

Dear Gobind, Thanks for your 8/10 rating and for sharing your detailed feedback about your recent stay at Pullman Santiago El Bosque. We're happy to hear you found us "Very well centralized" We're thrilled to see a perfect 10 for our Location and a fantastic 10 for our Staff. It's wonderful to know these aspects stood out positively during your visit. We also appreciate your good scores for Cleanliness, Comfort, Bed rating, and Value for Money. We've noted your score for Facilities (5/10), and your specific comment regarding the coffee capsules in the room. We understand your expectation that coffee should be complimentary and more readily available for longer stays, especially given the hotel category. We sincerely apologize that this policy led to an inconvenience and an unexpected charge. This is valuable feedback, and we'll certainly review our in-room amenity policy to better align with guest expectations and industry standards. Your honest feedback is incredibly important as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back to Providencia, Santiago, for an even better stay in the future, where you can experience the high standards we strive for across all our services. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Gobind, Thanks for your 8/10 rating and for sharing your detailed feedback about your recent stay at Pullman Santiago El Bosque. We're happy to hear you found us "Very well centralized" We're thrilled to see a p… Show more

Dear Milhad, Thanks for your 8/10 rating and for sharing your detailed feedback about your recent stay at Pullman Santiago El Bosque. We're happy to hear your overall stay was "very good." We're thrilled to see perfect 10s for our Staff, Cleanliness, Location, and Comfort. It's fantastic to know our front desk team (especially Carol) was able to assist with an early check-in, and you appreciated the water dispensers. Your positive comments on these aspects truly mean a lot to us. We're concerned by your lower scores for Facilities (5/10) and Value for Money (5/10), specifically your comments about the "freezing/unusable swimming pool" and the cleaning team's lack of attention to detail (missing hand soap, dust). Please accept our sincere apologies for these shortcomings. We're actively reviewing our pool's temperature control and reinforcing training with our housekeeping team to ensure meticulous cleanliness and amenity replenishment. Your honest feedback is incredibly valuable as it helps us pinpoint areas for immediate improvement. We hope to have the opportunity to welcome you back to Providencia for an even better stay in the future, where you can experience the high standards we strive for across all our facilities. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Milhad, Thanks for your 8/10 rating and for sharing your detailed feedback about your recent stay at Pullman Santiago El Bosque. We're happy to hear your overall stay was "very good." We're thrilled to see perfe… Show more

Dear Alejandro, What a pleasure to receive your perfect rating across all categories, from Staff and Cleanliness to Location, Facilities, Comfort, and Value for Money. We're thrilled to hear you had such a wonderful experience at Pullman Santiago El Bosque. It's fantastic that you found our hotel to be "Great value and great location." We agree that our location is perfect, offering easy access to so many interesting places like shopping, restaurants, convenience stores, the subway, and city sights. Your satisfaction is our greatest reward. It was a true pleasure having you with us here in Las Condes, Santiago, and we hope to welcome you back very soon for another exceptional stay. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Alejandro, What a pleasure to receive your perfect rating across all categories, from Staff and Cleanliness to Location, Facilities, Comfort, and Value for Money. We're thrilled to hear you had such a wonderful experience at Pullm… Show more

Dear Victoria, Thank you for taking the time to share your review of your recent stay at Pullman Santiago El Bosque. We're glad to hear you had a "Good stay" overall, with our hotel being in a "great neighborhood." We're delighted you found your room clean and big with a comfy bed and a nice shower. It's fantastic to know you appreciated our excellent location and the attentive staff, earning us perfect scores in those areas. Your high ratings for cleanliness and comfort are also very much appreciated. We sincerely apologize that we couldn't fulfill your request for a room with a specific view. We're also very sorry to learn about the needed repairs on the flooring and the "weird smell" from the plumbing in your room. This certainly doesn't meet our standards, and we understand how these issues, even if they didn't completely disrupt your enjoyment of the city, can detract from the overall experience. We are immediately addressing these maintenance points to ensure all our rooms are in perfect condition. Your honest feedback is incredibly valuable as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back to Las Condes, Santiago, for an even more seamless and enjoyable stay in the future. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Victoria, Thank you for taking the time to share your review of your recent stay at Pullman Santiago El Bosque. We're glad to hear you had a "Good stay" overall, with our hotel being in a "great neighborhood." … Show more

Dear Catherine, We are delighted to receive your perfect review. We are delighted to know that you had such a positive stay at our hotel in Las Condes, Santiago. What pleases us most We are delighted that your experience was "Very comfortable" and that our staff was "amazing" to you. Your perfect scores for Staff, Cleanliness, Location, Facilities, Comfort, and Value for Money are exceptional recognition for our entire team. It is also fantastic to know that you enjoyed the hotel's excellent location, with easy access to shops and restaurants, which made your stay even more comfortable. It was a true pleasure having you with us. We look forward to welcoming you back on your next visit to Santiago for another unforgettable stay. Best regards, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Catherine, We are delighted to receive your perfect review. We are delighted to know that you had such a positive stay at our hotel in Las Condes, Santiago. What pleases us most We are delighted that your experience was "Very co… Show more

Dear Katie, Thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel comfortable and clean, and that it met your expectations. We also appreciate you noting our location in a safe and comfortable part of the city. We understand your comments regarding the value for money, especially compared to other places you stayed during your trip where breakfast might have been included. We also note your observations about some wear and tear in the rooms and bathrooms. Your feedback is valuable as it helps us identify areas for improvement. We are constantly working to ensure our pricing reflects the quality of our services and facilities, while also maintaining our high standards of cleanliness and comfort. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Sincerely, Camila Infante G Customer Experience Manager Pullman Santiago El Bosque

Dear Katie, Thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel comfortable and clean, and that it met your expectations. We also appreciate you noting our location in a safe and … Show more