Coffee machine in the room is a great touch

Good location. Great staff. Big rooms with all you can ask for.

Stayed in August 2025

Staff was exceptionally helpful in arranging a room for a meeting and the restaurant was exceptionally good.

Stayed in August 2025

The staff was not very friendly.

Excellent location, very clean and modern.

Stayed in August 2025

Everything was good.

Location is the highlight of the hotel, just accross the street from Parque Bicentenario de Vitacura and 10 min walk to Providencia.

Stayed in July 2025

Reception staff not very helpful

Room, shower, breakfast and location.

Stayed in July 2025

The location is perfect and view on the Andes amazing in the morning

Stayed in June 2025

Very cool hotel, liked everything.

Stayed in June 2025

Lovely airy hotel, in great location. Breakfast was fab and the staff were great!

Stayed in May 2025

Nothing

The breakfast buffet was phenomenal! The best breakfast buffet I've ever had in any hotel that I have ever stayed in. Attentive wait staff. Wide variety of choices. Staff at the front desk were knowledgeable, gracious, and most helpful. The room was spacious. We prefer rooms without carpet and that's what they had. We were on the 17th floor and we had a great view of the neighborhood in the city as well as the mountains in the distance.

Stayed in May 2025

The pool could be heated so we could use it.

Excellent room and breakfast We arrived late at the hotel with children and the staff was very nice and fast to prepare a meal for us!!!!

Stayed in April 2025

Had a hot water outage one morning but that could happen in any hotel, and was promptly addressed by the afternoon.

Nice property, very well kept and a great restaurant to go with it. Good location. Fantastic staff who paid attention to all details and truly cared about me and others as guests.

Stayed in April 2025

1 night @ Pullman hotel and Ofelia restaurant for valentines dinner and a breakfast This was a short stay- after being on the plane and at airports and all the days travels, I just wanted to rest! This hotel was wonderful. Friendly staff, great location, and great rooms. It was Valentine’s Day! The hotel decorated their restaurant and bar “Ofelia” accordingly. Of corse I had no reservations but they were very accommodating and allowed us to join their wonderful evening. The ambiance was romantic, the music was provided by a live singer, The staff were very precise and knowledgeable. It was beautiful. The next day the hotel and bar turn into a lively breakfast that included an omelette bar, yogurt bar, variety of fresh fruits and breads, many finger cakes and a wonderful display of natural honey. Fresh juices and mimosas were also available! My lovely girlfriend and I will be coming back regularly during my stays in Chile. It helped make our vacation start off perfectly.

Stayed in February 2025

The staff were fantastic, they were very friendly and amenable and were incredibly helpful when we were making our plans for our onward journey. They really went the extra mile to assist us and we were really overwhelmed by their kindness. The hotel is in a good position and the pool is lovely and clean and the rooms are comfortable. We had a very satisfying stay in Santiago.

Stayed in February 2025

Expensive breakfast but a good breakfast.

Great hotel in central location.

Stayed in February 2025

Coffee for the coffee maker should be replenished without additional charges. Ridiculous to charge for it. The gym could be better.

Súper friendly and welcoming staff. Comfortable room, though not 100% clean. The restaurant was very good and the pool area was nice. The gym was a bit underdeveloped

Stayed in January 2025

Grey walls and corridors, lighting in corridors is not good. Pool was too cold, even in very hot days didn’t enjoy it much.

Modern spaces

Stayed in January 2025

nothing

nice room, great breakfast

Stayed in January 2025

excellent

Stayed in January 2025

Standards for a 5-star hotel in Australia are more strict. Room for improvement to get to the same level.

The location is fantastic, near restaurants and the best that Santiago can offer. All staff is attentive; special mention for breakfast area staff. Jonathan, your cappuccino was prepared perfectly, something that we were really missing in South America. Ana, your omelette was divine. Thanks for making our stay special.

Stayed in January 2025

No roof top bar or pool it is a missed opportunity

Location

Stayed in December 2024

Breakfast was excellent, location fantastic, room spacious, clean and comfortable

Stayed in November 2024

Great breakfast, comfortable room, very good location.

Stayed in November 2024

Nothing

All

Stayed in October 2024

No microwave or ice available.

Very clean and well managed. Staff was very helpful and friendly.

Stayed in October 2024