Reviews of Pullman Santiago Vitacura 5 stars
Vitacura 3201, Vitacura, 7630578 Santiago, Chile
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Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGood location. Great staff. Big rooms with all you can ask for.
Coffee machine in the room is a great touch
Dear Ashley, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you had a good stay with us, liked our location, enjoyed your room and our staff offered you a good service. We will share your kind comments with all of them. We hope to host you again and offer you a a great experience. Receive our warmest greetings. Sincerely, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear Ashley, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you had a good stay with us, liked our location, enjoyed your room and our staff offered you a good service. We will share your kin… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff was exceptionally helpful in arranging a room for a meeting and the restaurant was exceptionally good.
Dear Edwards, We appreciate the time you have taken to answer our satisfaction survey. We are glad you had a pleasant stay with us, and our staff was helpful, and you enjoyed your meal at our restaurant. We will share your kind comments with all our team. We hope to host you very soon again. Receive our warmest greetings. Sincerely, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear Edwards, We appreciate the time you have taken to answer our satisfaction survey. We are glad you had a pleasant stay with us, and our staff was helpful, and you enjoyed your meal at our restaurant. We will share your kind comments wit… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewExcellent location, very clean and modern.
The staff was not very friendly.
Dear Valentina, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you think our hotel is nice and enjoyed our location and your room. We are deeply sorry our staff was not friendly to you, could you be so kind of providing us more details about this. We will share your valuable comments with all our team and we will keep training our staff so we can provide a service with the highest standards. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear Valentina, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you think our hotel is nice and enjoyed our location and your room. We are deeply sorry our staff was not friendly to you, could… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewLocation is the highlight of the hotel, just accross the street from Parque Bicentenario de Vitacura and 10 min walk to Providencia.
Everything was good.
Dear Marcelo, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you enjoyed our location. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear Marcelo, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you enjoyed our location. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greet… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewbreakfast is the best
don't have pool for use on winter or an spa
Dear guest, We appreciate the time you have taken to answer our satisfaction survey. We are glad to know you enjoyed your breakfast. We will share your comment with our F&B teams. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear guest, We appreciate the time you have taken to answer our satisfaction survey. We are glad to know you enjoyed your breakfast. We will share your comment with our F&B teams. We hope to host you again and offer you a stay that exce… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewRoom, shower, breakfast and location.
Reception staff not very helpful
Dear Marlon, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you enjoyed your room, the breakfast and our location. We are truly sorry to read you did not received a good service from our Reception staff, could you please give us more details about this incident. We will share your comments and feedback with our team, so we can take the necessary actions to raise our service and our standards. Receive our warmest greetings. Sincerely yours, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear Marlon, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you enjoyed your room, the breakfast and our location. We are truly sorry to read you did not received a good service from our Rece… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe location is perfect and view on the Andes amazing in the morning
Dear Ludovic, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you had a perfect stay with us and enjoyed the view from your room. We will share your valuable comments with our team. We hope to host you soon again. Receive our warmest greetings. Sincerely, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear Ludovic, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you had a perfect stay with us and enjoyed the view from your room. We will share your valuable comments with our team. We hope to… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewVery cool hotel, liked everything.
Dear Artur, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you liked our hotel and had a good stay with us. We will share your kind comments with our team. We hope to host you very soon again. Receive our warmest greetings. Sincerely, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear Artur, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you liked our hotel and had a good stay with us. We will share your kind comments with our team. We hope to host you very soon again… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewLovely airy hotel, in great location. Breakfast was fab and the staff were great!
Dear Kerry, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you enjoyed your stay, our breakfast and dinner and our staff offered you a kind service. We hope to host you very soon again. Receive our warmest greetings. Sincerely, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear Kerry, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you enjoyed your stay, our breakfast and dinner and our staff offered you a kind service. We hope to host you very soon again. Recei… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewLocation
It’s like a factory. Minimum service. Phones were not working so if you needed anything you had to go to reception. Could hear everything in the corridors and next door.
Dear Martha, We are deeply sorry to know you did not have a good experience during your stay with us. Unfortunately, we had problems with our telephone network connection and reported it to our telephone provider who was able to resolve it after a few days. We apologize for this inconvenient and for the noise you heard when you were at your room. We are aware we have failed in providing you a good experience during your stay with us and we are very sorry for that. We will keep working on improving the service we provide to our guests. Thank you for your valuable feedback. Receive our kindest regards, Sincerely, Rebeca Lara Customer Experience Pullman Santiago Vitacura
Dear Martha, We are deeply sorry to know you did not have a good experience during your stay with us. Unfortunately, we had problems with our telephone network connection and reported it to our telephone provider who was able to resolve it … Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe breakfast buffet was phenomenal! The best breakfast buffet I've ever had in any hotel that I have ever stayed in. Attentive wait staff. Wide variety of choices. Staff at the front desk were knowledgeable, gracious, and most helpful. The room was spacious. We prefer rooms without carpet and that's what they had. We were on the 17th floor and we had a great view of the neighborhood in the city as well as the mountains in the distance.
Nothing
Dear Diana, We appreciate the time you have taken to answer our satisfaction survey. We are very happy to know you had a great time with us, and you specially enjoyed our breakfast and the helpful and gracious service of our staff. We will share your kind comments with all our team, specially with the F&B and Front Office teams. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Rebeca Lara Customer Care & Quality PULLMAN SANTIAGO VITACURA
Dear Diana, We appreciate the time you have taken to answer our satisfaction survey. We are very happy to know you had a great time with us, and you specially enjoyed our breakfast and the helpful and gracious service of our staff. We will … Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewCentral location and good breakfast.
The room was very noisy due to a connecting door, and we were woken up by alarms and the TV from the neighboring room. Around midnight, after two hours of sleep, we asked to change rooms. The staff didn’t seem very understanding and never contacted the neighbors as promised. We weren’t allowed to wait until morning and had to move out of the old room in the middle of the night, pack everything, and switch rooms.
Dear Snorre, We appreciate the time you have taken to answer our satisfaction survey. We extend our deepest apologies for the noises from a neighboring room and for having to move to another room at midnight. We will share your comments with all our team and we will keep training them to provide a more comprenhensive service to our guests in this kind of unfortunate situations. Thank you for your valuable feedback, which helps to improve our standards. Receive our kindest regards, Sincerely, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear Snorre, We appreciate the time you have taken to answer our satisfaction survey. We extend our deepest apologies for the noises from a neighboring room and for having to move to another room at midnight. We will share your comments wit… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewExcellent room and breakfast We arrived late at the hotel with children and the staff was very nice and fast to prepare a meal for us!!!!
The pool could be heated so we could use it.
Dear Silvia, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you enjoyed your room and your breakfast, and our staff was nice and attended you promptly. We will share your feedback about our pool with our management and your kind comments with all our staff. We hope to host you very soon again. Receive our warmest greetings. Sincerely, Rebeca Lara Customer Experience PULLMAN SANTIAGO VITACURA
Dear Silvia, We appreciate the time you have taken to answer our satisfaction survey. We are pleased to know you enjoyed your room and your breakfast, and our staff was nice and attended you promptly. We will share your feedback about our p… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified review