Unusual and beautiful architectural building complex. Great views of Lake. Comfortable beds. WiFi terrible in room. Only able to use WiFi in common areas which had comfortable seating. Needs covered access to swimming pool given the weather conditions being cold and windy most of the time. Virtually no one dared venture outside to use the building with the pool. Quite a pity. We paid half board and were delighted with the 3 course dining options available every night which included a glass of wine. Would have been nice to have a small fridge and tea/coffee making in room. Lighting in bathroom very poor. A bit of a walk into town. We paid extra for packed lunches for one of our tours. Not bad.

Stayed in March 2025

Don’t come here for the spa, although it looks lovely it isn’t well run. The indoor pool is pleasant but the outdoor jacuzzi wasn’t hot so we couldn’t use it and no explanation of when it would be hot. The sauna was good and hot (mixed sauna in the men’s changing area, the women only sauna in the women’s changing area wasn’t as hot but that might suit some people). Unfortunately the next morning the women’s sauna was hardly warm and the mixed sauna wasn’t on, I had to ask them to turn it on. We only had an hour before needing to go and checkout so it didn’t get up to temperature in that time. Both days the showers in the men and women’s bathrooms didn’t have hot water.

Beautiful rooms and communal areas with gorgeous views over the water and mountains beyond. Enjoyed watching the light change over the water.

Stayed in March 2025

• Their policy is not to have wifi in the rooms. We were okay with that, a little detox can be nice. However, wifi signal was quite poor in the common areas. • The staff at the reception was not particularly hospitable or warm. They were helpful though. • FYI - Laundry service was quite expensive (almost 3,000 pesos for a piece of underwear) We were also not happy with the spa facilities and services. There were small details that did not allow us to fully relax: • You have to walk outside for a minute from the hotel to the spa which was not very nice as it was raining and very windy. They could offer an umbrella to walk outside for example. • It was quite cold inside the spa facilities. Some people (including us) had to ask for an additional towel to get covered from the cold but after a couple of people asked they mentioned out of the blue the policy was to give 1 towel per person. • There was no hot water in the showers of the spa during our stay - even after complaining about it. The staff pretended that it did work. • The unisex sauna was turned off so it took a while to get warm. • The bowl and spoon to pour water on the coals in the sauna were broken. • We got two massages of 50 min. After the massage therapists were 10 min late, we both got our massage. • My partner’s therapist got confused and stopped the massage after 30 min and left the room. My partner told her that the massage was 50 min so she continued but did not follow the massage style my partner requested. • We also had some difficulties in booking a massage even if we asked it in advance via Booking. All in all, the hotel is nice but needs some improvements in the spa area.

The lodge is very pretty. The decoration is beautiful. The bed is very comfortable and the views are amazing from both the facilities and the room. The staff at the restaurant were very nice. The dinner buffet was very good, nice selection of Chilean wines.

Stayed in March 2025

no wifi in the room and in common places not so good

Stayed in March 2025

The WiFi only worked in common areas like lobby. Also property grounds were not safe is someone had mobility issues. No elevator, no guests rails on ramps. Floor was very slippery Not ADA at all.

The unique location

Stayed in February 2025

Shower had no wand and pool could have been a bit better filtered

design and Batman

Stayed in January 2025

Wi-Fi is only available in the common areas, and the pool doesn't have Wi-Fi either.

Decor and views are amazing.

Stayed in February 2025

Was a little bit of a hike to town which limited eating options. WiFi only available in lobby area

Very eclectic decor. Staff were excellent. Room was a good size

Stayed in December 2024

Excellent

Stayed in November 2024

Staff were not helpful with excursions. Despite the pre-arrival messaging of organised excursions (even though we hadn’t booked the all-inclusive package we were happy to pay for additional activities), we couldn’t get any traction with the staff on availability and in fact any options at all. May have been that we weren’t asking the right questions or using the right phrasing, however was disappointed by this.

Comfortable, big rooms, great outlooks, lots of spaces for reading or a drink. Bar and restaurant staff were wonderful, restaurant was good. Spa are was great.

Stayed in November 2024

Walk to town is kind of far if weather is disagreeable.

Unique setting, big room, views of water and mountains. Room Key holder.

Stayed in November 2024

Great pool and massage , friendly staff

Stayed in October 2024

You have to walk outside the property to get to the indoor pool. It was really warm in the lobby. Wifi not working in the room.

Everything was super clean, great breakfast. Comfy bed, good size room, good shower pressure

Stayed in January 2024

Breakfast was minimal, no orange juice. I ordered a steak for lunch that was not eatable. I told the waitress but she still charged me for the whole meal and didn’t offer any compensation. It looks like your staff is very money focused. The jacuzzi was out of order.

The room was comfortable and the pool was nice. Dante in reception is incredible and very helpful!

Stayed in February 2024

Little tired in places, staff communication below par

Design of Hotel, facilities it had

Stayed in February 2024

Great staff, very friendly and helpful. They went above and beyond to make us feel welcome and took the time to help us even when they didn't have to. The food was good, the room was big and clean and had a great view.

Stayed in January 2024

Wonderful friendly staff and picturesque location. Modern design and facilities. Parking availability. Chill environment.

Stayed in January 2024

Very silent place, very good for rest😴

Stayed in January 2024

The hotel seemed empty - we didn’t see many people at all… Until a family arrived quite late (around 11pm) the room next to us. They were so incredibly loud and disruptive - the noise travelled through the walls like paper and through the heating unit. Once the noise settled 2 hours later, we had a nice sleep. Beds and room was very comfortable and calm.

The breakfast was great! A buffet with a large selection of hot, cold, fresh and sweets. We also paid to have dinner in the restaurant. The food and service was very good. Bathtub to soak post long hikes. Comfortable bed and pillows. Little box of macrons at evening turndown were a nice touch.

Stayed in January 2024

Slightly over-priced - both rooms and drinks/ food

Beautiful building internally, large stylish rooms, attractive pool

Stayed in December 2023

Waiters need proper training because is unacceptable the bottle of wine requested arrives at the middle of main course and not properly placing the cutlery on the table — very disappointed for the expected services at this level of hotel Bath room at room#2 too dark and none full body mirror Breakfast very poor and simple for the level of hotel

Very good location/view and good design of facility Rooms very spacious and big windows

Stayed in December 2023

The value for money wasn’t that well (excluding the hot stone massage, which was life changing) especially because of the rooms. The view was great but the bathroom was awful - no light at the mirror, WiFi did only work a few meters around the reception. Wellness is nice but we couldn’t use the whirlpools. Also, the pool area was a bit cold (no heating on I guess?).

The location is breathtaking, very nice architecture as well and team was super helpful - we could store our luggage there for a few days! Vegetarian food was super nice (meat not so good), breakfast buffet as well. Book a hot stone massage - it’s life changing!

Stayed in November 2023

wifi. bad wifi in the room.

Comfort stay

Stayed in September 2023

Carmen one of the women at the front desk had the worst attitude. She should not be the welcoming face of the hotel She should be nowhere to be seen. Always with an annoying face. If you say good morning she doesn’t answer back. Horrible person period

The size of the rooms and the food. Food was amazing

Stayed in September 2023