My toilet was not clean unfortunately. Although the room is excellent, lots of areas of the room need some repair work done - broken tiles in the bathroom, wallpaper peeling off, etc. Just needs a bit more TLC to make it 10 out if 10!

The size of my room was amazing - the view from the room was incredible. The bed was huge and very comfortable. I loved the decor of the inside of the hotel. The central location is great, and the fact the hotel is right on the shore is brilliant. I loved hearing the waves from my room and loved looking at the view - I had pelicans and inca terns right outside my window! Breakfast was very nice - the restaurant is beautiful and also has incredible views.

Stayed in April 2025

The hotel is in need of an upgrade and looks run down in many areas I can appreciate that this would be expensive however an easy improvement would be the purchase of a decent vacuum cleaner the carpet in our room was covered in dirt .

We had an amazing double fronted room looking out over the sea complete with a balcony frequented by 20 Pelicans . The hotel although quirky did have a certain charm and the staff were lovely

Stayed in October 2024

Restaurant was closed for dinner and no other amenities

Amazing location! Such a quirky hotel and a really great experience overall.

Stayed in October 2024

A bid worn

Location Value History

Stayed in September 2024

It needs some refurbishing in order to make it a top place to stay in Viña Del Mar. Anyway this place deserves to be visited

The location, the history,,the restaurant.

Stayed in August 2024

Outdated

Location and food

Stayed in August 2024

The window in the room couldn't close, it's part of the hotel sitting on a rock on the sea I guess but it can get pretty cold if you always have a large drought through the window

This really an hotel with character, decadent in many parts but still very charming.the view from our room was amazing, we had a lookout on the entire coast.. The restaurant downstairs is also a good option if you can't be bothered to walk to the nearby restaurants.

Stayed in March 2024

Beds a bit springy!

Fab reception. Excellent dining with superior attention. Loved it.

Stayed in March 2024

Everything was good.

Lovely hotel sea sight. The room was very comfortable and also the hotel installations. The staff were very nice and helpful.

Stayed in December 2023

The unimaginative breakfast. The very tired and dusty decor (looks like circa 1970). Rather unfriendly reception staff.

The stupendous location and views. The restaurant's excellent food. Having breakfast delivered to the room.

Stayed in November 2023

great place with nice people and enjoyable stay.

Stayed in July 2023

Really nice nice place with nice people

Stayed in July 2023

Breakfast was really bad. The bathrooms need upgrading.

The location next to the sea, the traditional style and very well decorated, the room with a fantastic view, the dinner in the restaurant was first class.

Stayed in July 2023

The place deserves a renovation, and much better odor management (some corridors were 'scented' by the restaurant's kitchen and by a foul-smelling basement). Parking was being rebuilt, so it's not great at the moment but it should be ok when finished.

Breakfast was very good but I would have preferred natural juice. The view and the sound of the sea from the dining room and from our room was both soothing and renewing

Stayed in May 2023

view, room, lication, service

Stayed in January 2023

Breakfast

The whole fibe

Stayed in November 2022

anything else

perfect view to the sea bad breakfast excelent music

Stayed in October 2022

The rooms were not in good condition, there was mold and mildew on the walls and ceilings and our room had a piece of wood nailed to the ceiling to cover something, probably rotted ceiling or mold. The wallpaper was peeling off the wall and there was a foul smell in the room. Also it was hard to tell if the restaurant was open or closed and the staff couldn’t give us a straight answer. The leave all the lights off unless you’re at a table they light a candle so the restaurant stays pitch black and isn’t very inviting.

The views were great and the hotel design was so unique.

Stayed in July 2025

Nothing keep it the same

Nicolas was great he showed us around town and is English is good ! The restaurant was great. The staff was amazing. Our server was awesome.

Stayed in May 2025

Very run down

View

Stayed in March 2025

O estilo do hotel e a vista do quarto. Sensacional.

Stayed in January 2025

The hotel needs repair desperately. When just entered I felt hard smell of very old building. Walls covered by wallpepers are scratched and covered some dirty stains. Old linoleum floor in my room lost covering in some spots. There was not A/C in my room and the only way to get fresh air was to open balcony door. However this opened way to multitude of mosquitos. Blankets are very rough. That were terrible two nights of us. Sink produce loud noise when you just wash your hands. Breakfast was very poor, I always left it hungry.

Location just on the ocean was good. Nothing else.

Stayed in November 2024

Tea and coffee in the room would’ve been good

Breakfast was perfect. Healthy. Perfect location

Stayed in November 2024

Needs to be cleaned and renovated

Location

Stayed in November 2024