The Ritz is extraordinary. Enough said

Stayed in June 2025

Tad expensive but you get what you pay for.

Great hotel, central location, helpful staff. Also great pool and spa on top floor.

Stayed in July 2025

From the moment I arrived, I was blown away by the level of service, elegance, and attention to detail. The staff went above and beyond to make me feel welcome and taken care of at every moment. The rooms are spacious, beautifully decorated, and incredibly comfortable!! The location is perfect: safe, central, and surrounded by great restaurants and shops. But honestly, I barely wanted to leave the hotel! The rooftop pool and spa area were absolute highlights, a peaceful oasis with stunning city views. Breakfast was another unforgettable experience: everything was fresh, delicious, and beautifully presented. This hotel combines luxury with warmth in a way that’s rare to find. It made my trip to Santiago even more special, and I can’t wait to return. Highly, highly recommend!

Stayed in June 2025

Everything was absolutely perfect.

Incredible breakfast with everything you could ever want! Great value!

Stayed in July 2025

A few things looked in need of a new look

Very confortable rooms

Stayed in June 2025

Beautiful rooftop pool area, exceptional staff!

Stayed in May 2025

Elegant, clean, location. Attentive personnel. Outstanding concierge servive provided by Cesar

Stayed in June 2025

The location was fantastic. The service and quality of food and breakfast was exceptional.

Stayed in May 2025

Great service Clean rooms Breakfast was outstanding, with a great variety of fresh, high-quality options

Stayed in April 2025

Friendly staff and big room

Stayed in April 2025

There was no door on the safe in the closet, and there was no other safe in the room. The bathroom sink was slow. Both issues were reported but not fixed.

The staff was excellent. The desk services were friendly and efficient, the concierge staff (especially Christian) was extremely helpful with tips on what to see, how to get there, how to protect our belongings and even let us use subway cards. The room was large and extremely comfortable. The bed was extremely comfortable. The room was quiet. The restaurant Estro was outstanding and our waiter, Camilo Roman, was also outstanding.

Stayed in March 2025

Everything is great about this hotel, but staff member Cesar deserves special mentioning, wel done Cesar

Stayed in March 2025

Our safe deposit box couldn’t open even with master key, took about 1.5 hrs to break open. Breakfast was very nice - excellent sunny side up

The facilities were good - steam, sauna. Pool a little small for swimming laps.

Stayed in February 2025

We had a lunch with a large party, our server was clueless. We had a time commitment and he was less than helpful. I had to involve additional staff to assist with getting our meals. I would never have lunch there again.

Bar was wonderful. We had a dinner there, was wonderful.

Stayed in January 2025

More shade needed on the spa balcony

The spa facilities and the breakfast and the staff

Stayed in February 2025

The dinner at the restaurant was average or below (food only—the service was excellent).

Stayed in January 2025

Noisy aircon. Expensive for room size etc

Excellent pool and gym.

Stayed in January 2025

Breakfast staff service is not at the same level. Nobody offered tea or coffee 10 minutes after we sat. We had to ask for assistance from one staff, and he even had us waited for him to give checks to other people. Was Rude.

Located in CBD, a lot of restaurants, good vibe. Hotel room is spacious, beds and linens are superb. The amenities used are my favorite. The lighting in the room is quite good. The reception staff Italio was helpful. The restaurant on the ground floor Estro served decent chillan food and wine. Daniel was attentive.

Stayed in December 2024

N/A

Extremely comfortable hotel, very well appointed rooms with all expected / required facilities.

Stayed in November 2024

Food portions at dinner a bit too big. Did not have kettle to make tea only coffee machine which leaves a coffee taste in the water

The staff were all so welcoming and friendly and efficient. Location very good . Very nice bar and food at restaurant was very good but portions too large. Breakfast was particularly amazing with huge choice. Room lovely and comfortable.amenities really gooo. Pool was really lovely warm and lovely surroundings and views. Jacuzzi was nice and clean. Can have hot or cold drinks by the pool . Highlight of the stay as we needed a relaxing moment before our flight

Stayed in October 2024

Location, facilities , staff.

Stayed in October 2024

Everything was perfect

Ideal location next to the train station so easy to get about Santiago.It has an outstanding buffet breakfast, great service, a fantastic pool/spa on the top floor with sublime sunset views on its terrace and luxurious rooms. The staff went the extra mile to make sure our stay was perfect. Jonathan on reception was brilliant and so friendly , really going above and beyond to help us. Christian on the door/concierge was a great welcome after a long flight and always helpful with advice on where to go out. Highly recommend and would return in a heartbeat

Stayed in September 2024

Not sure

Very engaging and kind staff

Stayed in September 2024

The exercise room was too hot.

Spa was gorgeous with roof top views The staff is very polite and accommodating. This is one of the best Ritz-Carlton hotels we have ever stayed in particularly because of the staff, especially Daniel who made me special coffee in the mornings.

Stayed in September 2024