Reviews of The Ritz-Carlton, Santiago 5 stars

The Ritz is extraordinary. Enough said

Great hotel, central location, helpful staff. Also great pool and spa on top floor.

Tad expensive but you get what you pay for.

From the moment I arrived, I was blown away by the level of service, elegance, and attention to detail. The staff went above and beyond to make me feel welcome and taken care of at every moment. The rooms are spacious, beautifully decorated, and incredibly comfortable!! The location is perfect: safe, central, and surrounded by great restaurants and shops. But honestly, I barely wanted to leave the hotel! The rooftop pool and spa area were absolute highlights, a peaceful oasis with stunning city views. Breakfast was another unforgettable experience: everything was fresh, delicious, and beautifully presented. This hotel combines luxury with warmth in a way that’s rare to find. It made my trip to Santiago even more special, and I can’t wait to return. Highly, highly recommend!

Incredible breakfast with everything you could ever want! Great value!

Everything was absolutely perfect.

Very confortable rooms

A few things looked in need of a new look

Beautiful rooftop pool area, exceptional staff!

Elegant, clean, location. Attentive personnel. Outstanding concierge servive provided by Cesar

The location was fantastic. The service and quality of food and breakfast was exceptional.

Be aware that this hotel makes fraudulent charges to your credit card after check-out without any reason. I have spent a month between the credit card company and the hotel to get a refund for the overcharges and no resolution. The worst Ritz ever.

Great service Clean rooms Breakfast was outstanding, with a great variety of fresh, high-quality options

Friendly staff and big room

The staff was excellent. The desk services were friendly and efficient, the concierge staff (especially Christian) was extremely helpful with tips on what to see, how to get there, how to protect our belongings and even let us use subway cards. The room was large and extremely comfortable. The bed was extremely comfortable. The room was quiet. The restaurant Estro was outstanding and our waiter, Camilo Roman, was also outstanding.

There was no door on the safe in the closet, and there was no other safe in the room. The bathroom sink was slow. Both issues were reported but not fixed.

I can only give 2 of 10 stars as the overall review score due to the restaurant Estro. We had one nice meal there and the staff was friendly. However, one breakfast was very poor and the staff forgot to put in the order and we waited quite some time after having to ask about our meal.

The Ritz Carlton name does not mean much these days. It seems the brand is doing 0 quality control. Our stay in the Santiago Ritz Carlton was extremely disappointing and overpriced. Here is a breakdown: Rooms: dated and amenities not functioning. Our first room the air conditioning did not work. This was somewhat fixed. However, they put us next to the elevator bays and the elevators moving up and down and opening doors emitted a high pitched squeak. We had to move to a second room, which unfortunately did not have hot water. A technician came out once to try to fix it, which was just running every faucet for 20 minutes. Given we were not staying long we just put up with it. The air conditioning was very noisy and emitted irregular fan noises and occasional high pitch creaks. The morning we were checking out at 530AM, my wife found an unresponsive passed out woman in the bathroom and had to report to the front desk.

Everything is great about this hotel, but staff member Cesar deserves special mentioning, wel done Cesar