Reviews of Novotel Santiago Vitacura 4 stars
Av. Americo Vespucio Norte, 1630, Vitacura, 6671408 Santiago, Chile
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Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewNice location, good breakfast.
Dear Raphael, First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met your expectations and we hope to have your visit in the near future. Sincerely; Christian Bernales General Manager Novotel Santiago Vitacura
Dear Raphael, First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met yo… Show more
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewGood hotel but a bit cramped.
Small shower room/WC. Lack useful toiletries and basic supplies such as bottled water.
Dear Marcial, First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met your expectations and we hope to have your visit in the near future. Sincerely; Christian Bernales General Manager Novotel Santiago Vitacura
Dear Marcial, First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met yo… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in January 2025
Verified reviewBreakfact spread was good
all ok
Dear Arun, First of all, I want to thank you for the time you have taken to send us your comments since these are very important to us and allow us to maintain the good and improve every day. We are happy to know that the hotel met your expectations and we hope to have your visit again in the near future. Sincerely; Christian Bernales B. General manager Novotel Vitacura
Dear Arun, First of all, I want to thank you for the time you have taken to send us your comments since these are very important to us and allow us to maintain the good and improve every day. We are happy to know that the hotel met your e… Show more
Reviewed: 5 January 2025 · Stayed in December 2024
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 November 2024 · Stayed in November 2024
Verified reviewExcelente room service
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewOverall very smooth experience. The hotel is located in a very nice neighbourhood. It is clean, staff is kind and professional. The restaurant is up to the expectations with good value for money,
Dear Alfredo, First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met your expectations and we hope to see you again in the future. Sincerely; Christian Bernales General Manager Novotel Santaigo Vitacura
Dear Alfredo, First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met yo… Show more
Reviewed: 31 October 2024 · Stayed in October 2024
Verified reviewGood location, clean good room
The staff were not very enthusiastic. The breakfast is OK, but they need to fix a few things. For example, the bread rolls were very hard and the cheese and ham should be covered with foil.
Dear Rafael, First of all, I want to thank you for the time you have taken to send us your comments since these are very important for us and allow us to improve every day. I am sorry for the inconvenience caused and I will review your comments with our area managers in order to take the corresponding corrective actions and prevent situations such as those mentioned from occurring again. Sincerely; Christian Bernales General Manager Novotel Santiago Vitacura
Dear Rafael, First of all, I want to thank you for the time you have taken to send us your comments since these are very important for us and allow us to improve every day. I am sorry for the inconvenience caused and I will review your co… Show more
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewLocation
They were undergoing major renovations and didn’t mention it ad hoc, nor was a discount offered. I had to leave the hotel during the day, because the noise was unbearable.
Dear Oliver Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Front Desk and Quality Manager Novotel Santiago Vitacura
Dear Oliver Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we… Show more
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewGood
The breakfast is limited and no variety stuff.. No slippers or water in the room
Dear Maryam Thank you for taking the time to tell us about your experience at the Novotel Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a measure to eliminate the single-use plastic, we do not have water bottles in our rooms, instead, every room has a glass bottle that you can unlimitedly fulfill in every hall of the hotel. these water machines are located in all of our floors, free of charge for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Jefe de Recepción y Calidad Novotel Santiago Vitacura
Dear Maryam Thank you for taking the time to tell us about your experience at the Novotel Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive t… Show more
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewPublic areas of hotel modern and airy
Building work going on in hotel and not told of in advance otherwise would have booked elsewhere. Very noisy hotel. Rooms not sound proofed as described can hear people walking about in room upstairs. Corridor noise unacceptable after 11pm
Dear Catherine Thank you for taking the time to tell us about your experience at the Novotel Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Jefe de Recepción y Calidad Novotel Santiago Vitacura
Dear Catherine Thank you for taking the time to tell us about your experience at the Novotel Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we striv… Show more
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewReviewed: 7 August 2024 · Stayed in August 2024
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewBreakfast was basic. Location was quite good.
Nothing to write about. Bathroom door was not closing, the safe deposit box did not work properly. Room was very small. The handwash and shampoo containers were empty. Put credit card as guarantee during check in but in hotel restaurant did charge anything to my room and when asked why the reason, they told we did not have authorization. Later when I complained they accepted. Overall, very bad experience.
Dear guest Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Front Desk and Quality Manager Novotel Santiago Vitacura
Dear guest Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we … Show more
Reviewed: 14 July 2024 · Stayed in July 2024
Verified reviewReviewed: 9 July 2024 · Stayed in May 2024
Verified reviewReviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 24 June 2024 · Stayed in June 2024
Verified reviewEverything was good
Woke and gay symbols in the hotel lobby. I was thinking of coming back with my family and i can´t now.
Esteemed Orlando We very much appreciate your feedback regarding your stay at Novotel Santiago Vitacura. We at Accor do not discriminate, everyone is welcome as long as we treat each other with love and respect, no matter the gender; hence, you are very welcome each time you want to stay with us. Sincerely, Felipe Velásquez Quality Manager Novotel Santiago Vitacura
Esteemed Orlando We very much appreciate your feedback regarding your stay at Novotel Santiago Vitacura. We at Accor do not discriminate, everyone is welcome as long as we treat each other with love and respect, no matter the gender; henc… Show more
Reviewed: 8 June 2024 · Stayed in April 2024
Verified reviewReviewed: 23 May 2024 · Stayed in April 2024
Verified reviewReviewed: 29 April 2024 · Stayed in March 2024
Verified reviewReviewed: 22 April 2024 · Stayed in April 2024
Verified reviewReviewed: 10 April 2024 · Stayed in April 2024
Verified review