Reviews of Solace Hotel Puerto Varas 4 stars
Imperial 0211, 5550000 Puerto Varas, Chile
Loading
Guests also reviewed these properties:
Tucson, United States
Hérépian, France
Neos Panteleimonas, Greece
Großklein, Austria
Bohinj, Slovenia
Colón, Argentina
Split, Croatia
Navan, Ireland
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery good beds Very good breakfast Very good location
They were making restoration of the hotel So there was noise very early in the morning, so you can't sleep
Hello Juan, thank you for sharing your experience with us. We’re glad to hear you enjoyed the comfortable beds, the breakfast, and our central location. We truly appreciate your kind words. We sincerely apologize for the early noise caused by the restoration work. We understand how important a good rest is and regret that this affected your stay. These improvements are part of our effort to offer an even better experience in the future, and we’re grateful for your understanding. We hope to have the opportunity to welcome you back under better conditions. Cristian Jiménez Hotel Manager
Hello Juan, thank you for sharing your experience with us. We’re glad to hear you enjoyed the comfortable beds, the breakfast, and our central location. We truly appreciate your kind words. We sincerely apologize for the early noise cause… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewBreakfast is excellent
Restaurante with few options and it really tasty
Dear Marcelo, Thank you for your kind words about our breakfast and restaurant. We’re glad you enjoyed the flavors, and we’ll be happy to welcome you back anytime. Warm regards, Cristián Jiménez Hotel Manager
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good, the llocation of Peurta Varis was amazing.
The hotel was being renovated due to a recent storm
Dear Peter, Thank you for taking the time to share your feedback. We’re glad you enjoyed our breakfast and the wonderful location of Puerto Varas. Indeed, we are currently undergoing renovations to restore our facilities after the recent storm, and we appreciate your understanding and patience during this process. We hope to welcome you back in the future so you can enjoy an even better experience with us. Warm regards, Cristian Jiménez Hotel Manager
Dear Peter, Thank you for taking the time to share your feedback. We’re glad you enjoyed our breakfast and the wonderful location of Puerto Varas. Indeed, we are currently undergoing renovations to restore our facilities after the recent st… Show more
Reviewed: 1 July 2025 · Stayed in May 2025
Verified reviewEl hotel en general
Las habitaciones
Hello Ronnie, thank you for taking the time to share your experience. We are glad to know that you enjoyed the hotel overall. We regret that the room did not meet your expectations. We greatly value your comments, as they help us continue to improve every day. We hope to have the opportunity to welcome you again and provide you with a better experience. Best regards, Cristian Jiménez, Hotel Manager
Hello Ronnie, thank you for taking the time to share your experience. We are glad to know that you enjoyed the hotel overall. We regret that the room did not meet your expectations. We greatly value your comments, as they help us continue t… Show more
Reviewed: 22 June 2025 · Stayed in April 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewProperty its very nice, unbeatable location. Unfortunately a tornado past a few weeks before our stay so some damage was still visible but repairs were almost complete. Excellent heating and shower. Very nice and friendly staff.
Some more bath amenities would be nice.
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in April 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in March 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewGood location, comfortable and really good bread east
Property was nice but starting to show its age
Dear Al, Thank you very much for sharing your experience with us. We're glad to hear that you enjoyed our location, the comfort of our facilities, and especially the breakfast — we're happy you liked the bread! We also appreciate your comment regarding the property's condition. We understand that time brings natural wear, and we’re actively working on maintaining and gradually updating our spaces to offer an even better experience for our guests. It would be a pleasure to welcome you again if you return to Puerto Varas. Sincerely, Paula Vera Hostess, Solace Hotel Puerto Varas.
Dear Al, Thank you very much for sharing your experience with us. We're glad to hear that you enjoyed our location, the comfort of our facilities, and especially the breakfast — we're happy you liked the bread! We also appreciate … Show more
Reviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in February 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewIn room furniture were not clean and sofa was full of stains. Bathroom was poorly maintained Floor carpet was dirty and full of stains
Dear Doron, Thank you for staying with us and for taking the time to share your experience. We are truly sorry to hear that your room did not meet your expectations, particularly regarding the cleanliness and condition of the furniture. Please accept our sincere apologies for any inconvenience this may have caused. We have already shared your feedback with our housekeeping and maintenance teams so they can take the necessary corrective actions. Guest feedback is very important to us, as it helps us continue to improve our quality standards. We hope to have the opportunity to welcome you again and provide you with a much more satisfying stay. Kind regards, Paula Vera, Hostess Hotel Solace Puerto Varas
Dear Doron, Thank you for staying with us and for taking the time to share your experience. We are truly sorry to hear that your room did not meet your expectations, particularly regarding the cleanliness and condition of the furniture. Pl… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThe hotel is in a great location to the town center, and the staff was very friendly and food good.
Unfortunately, my sleeping experience was exceptionally poor the 2 nights that I stayed there. Dogs barking continuously my first night from 3 AM to 6:30 AM. I complained to the front desk and said they couldn't do anything about it but they offered to change my room to the other side of the building for my second night. Unfortunately, that didn't matter at all; which I guess the staff already know. The barking of the dogs is loud enough and continuous that you hear it from all sides of the building. The barking again went on from 3am in the morning till after 7am. if you want sleepless nights in Puerto Varas, I'd highly recommend this hotel.
Dear Melissa, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our location, the friendliness of our staff, and the food at the hotel. We sincerely regret that your rest was affected by the noise of dogs in the surrounding area. We understand how important a good night’s sleep is for a pleasant stay, and we are sorry that we were unable to provide the level of tranquility you expected. As soon as you informed us about this situation, we did everything within our reach to assist you, offering a room change to improve your experience. We regret that this solution was not sufficient to mitigate the inconvenience. While this is an external factor beyond our control, we take your feedback very seriously and will continue looking for ways to enhance the experience of our guests in similar situations. We appreciate your comments and hope to have the opportunity to welcome you again in the future, providing you with a more comfortable and enjoyable stay. Best regards, Paula Vera Hostess Hotel Solace Puerto Varas
Dear Melissa, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our location, the friendliness of our staff, and the food at the hotel. We sincerely regret that your rest was affected … Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewThis is one of the best options if you're looking for a nice room/view in a good location and a tasty well-assorted breakfast, all for the right price. There's nothing else in the hotel, just these three crucial elements of any stay. Very friendly staff. Good room size, nice views!
Rooms are overall ok, good size, but need some renovation... the carpet and the mattress.
Reviewed: 15 March 2025 · Stayed in February 2025
Verified reviewNice room, great location and a very friendly staff. The restaurant was pretty good as well, and the breakfast was amazing. In general, we really enjoyed our stay here.
Noise insulation was lacking, we had to sleep through our neighbors' TV and voices. The bathroom had no way of ventilation so steam would fill it after showering.
Reviewed: 15 March 2025 · Stayed in February 2025
Verified reviewComfortable hotel only a block or two from center of city and close to restaurants.
Reviewed: 9 March 2025 · Stayed in March 2025
Verified review