Reviews of Terraza Santa Lucia,Suites "Como en su Casa"
San Isidro 10, Santiago City Centre, 8330045 Santiago, Chile
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewFantastic location opposite Santa Lucia Hill and metro. Victor was a great host!
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewVictor was super helpful in providing information on the sites and how best to utilise our limited time in Santiago.
Shower water needed to be run for 10-15mins to warm up. Felt bad that we were wasting a precious resource.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewVictor our host is so helpful! The view and terrace are really lovely.
Nothing!
Reviewed: 15 June 2025 · Stayed in March 2025
Verified reviewThe location was superb! In walking distance of everything we wanted to see. The host was very helpful, one of the best! He gave us a map with locations of suggested sights, as well as places to eat. Plus he was available to reach out and ask questions, even when we were out of the apartment. We had use of the kitchen, with a shelf in the refrigerator and a cabinet designated for us, Finally, the terrace was amazing! One of my best memories of Santiago is sitting on the terrace with a glass of wine, enjoying the view.
I found out the hard way that there might not be hot water in the evening for a shower. But there was hot water in the morning, so that was OK.
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewPerfect location. Big terrace with amazing view. Bed was comfortable.
Private bathroom was outside the room.
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewVictor espectacular!!!
Nada
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThe room was very comfortable and the flat is very well located in Santiago with a beautiful terraza overlooking Cerro Santa Lucia. It is great value for money, and there are kitchen facilities which you can use if you need it. Victor is a great host, he is very friendly and gave me good recommendations of what to visit in Santiago but also Valparaiso. He also helped me organise a transfer to the airport which was much appreciated. A very enjoyable stay - gracias Victor!
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewViews from the balcony were exceptional. The host is wonderful--helpful and accommodating. He arranged airport transport for us, which was great. The location is very convenient.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewThe location is fantastic, and the owner is very friendly. The apartment has a retro feel, but could use a little more attention to cleanliness. The terrace offers a pleasant view.
Reviewed: 23 March 2025 · Stayed in February 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewThe view from the terraza. We could wash our clothes.
No hot water in the evening.
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewThe rooftop terrace was fantastic with a beautiful view. The location was great. Victor, our host, was very helpful. He went out of his way to find us another room to ensure we were comfortable.
The Deluxe King Suite was not a room that could accommodate 4 adults. The bathroom was very tight and it took time for the hot water to arrive.
Reviewed: 7 March 2025 · Stayed in February 2025
Verified reviewLocated in an excellent area, this property is conveniently close to shopping, restaurants, and a metro station. Santa Lucía Hill and other interesting attractions are within walking distance. The enormous balcony offers great views, is beautifully decorated with lush green plants, and is equipped with comfortable patio furniture.
NA
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in January 2025
Verified reviewAmazing location with an amazing host! The room was perfect and the apartment had an amazing view of the city!
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewEverything perfect! One of the best places and best hosts I stayed at in Chile until now!
thanks very much!
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewEverything was just perfect for us. Victor is a wonderful host. we could check in early in the morning. The apartment is very comfortable, clean and well equipped. The terrace is great bonus. The location is perfect, only a few meters from the metro.
nothing
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewI booked a room with a private bathroom and it was very comfortable and clean. Victor was an amazing host. My flight was a late arrival and there were challenges with a taxi I had pre-booked. Victor got up at 12:45 a.m. to show me the room and services. He does offer a taxi service to and from the airport. I should have taken Victor's option and cancelled the pre-booked one I had through a private company. The price is cheaper from Victor and the driver does the airport route often. So if you need a ride from the airport ask Victor about his service. The terrace was beautiful to relax and have a cup of tea in the morning. Also enjoyed it later in the day. You can walk, about 6 blocks to downtown as well. Very convenient and safe location. Thank you Victor for your great hospitality, conversation and wonderful room.
Thank you very much for your rating and comments
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewVictor is a great host. He is extremely helpful and gracious. The view and the host are highlights. I also would recommend taking an Uber to get here and renting a car from the nearby econorent instead of getting one at the airport. It is about half the price.
It is not easy to know you are there even when you are standing right in front of it. I would make sure to get ahold of Victor and make sure he is there when you are showing up.
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewWe love the rooftop Jacuzzi and sauna! We reserved 15:00- 15:30 time slot in advance, it was wonderful after a long flight and city walk. The breakfast was also wonderful, and staff really helpful.
The room's soundproofing is a bit lacking, but since there’s no movement at night, it doesn’t really affect sleep.