Understand quality. Very comfortable. Not flashy. Staff is attentive.

Stayed in August 2025

The facilities could be better. During my stay, the steam room was not working. (Again the staff was so friendly and even asked me if I wanted a bottle of sparkling wine.)

The staff there is amazing! Everyone was very helpful and the service was impeccable. Martín (hopefully I remember it correctly) at the front desk was very patient and explained the facilities etc to me carefully and gave me some very good suggestions. I also like the ambience and decoration inside the hotel but It is the people there that will remind me of this hotel for many years to come!

Stayed in August 2025

Nothing

The Singular has an exceptional location. From the hotel the tourist can walk to most of Santiago's attractions. The service was impeccable and respectful. The concierge, Senor Martin, was most helpful

Stayed in August 2025

Nothing. All fantastic

Location great. staff are absolutely brilliant - go the extra mile to help. Food excellent.

Stayed in July 2025

Beautiful hotel. in a great location. Staff were so attentive and helpful - worthy of a five star rating

Stayed in July 2025

Nothing

The staff are amazing. We were non Spanish speakers and they were exceptional to communicate with. Our luggage was delayed, they went above and beyond to help us out.

Stayed in July 2025

Nothing to note.

Spacious room. Staff were incredibly friendly and helped whenever needed. Breakfast option was great. Location brilliant.

Stayed in July 2025

Nothing

Perfect location. Really lovely hotel

Stayed in May 2025

Nothing

All of the staff are so lovely and friendly. Always happy to help with questions as well. The hotel is located in such a great interesting and lively area. It was so great to walk out the door and have so many fantastic choices of restaurants. The Hotel restaurant is hard to beat with the most amazing view! The Pisco Sours became a daily treat! We stayed for 10 lovely days and recommend a deluxe room with balcony. We were in 606 and it had a beautiful view of San Crystalobel.

Stayed in June 2025

Nothing.

It’s really beautiful and very well kept up. Very sedate and classy. I had a balcony room and it was just lovely, very spacious. The staff are really what make the place. I’m not sure I have ever stayed anywhere where the people are so kind and helpful and knowledgeable and just incredibly nice. It really made my stay special.

Stayed in June 2025

The room furniture design its maybe too old fashioned

AMAZING breakfast and staff, thebathroom and tub were so comfortable and Gonzalo and the front desk was so kind and helpful.

Stayed in May 2025

Beautiful, clean and relaxing

Stayed in May 2025

The hotel has a great location in Lastarria and a very fine restaurant on the room top as well as comfortable and well appointed rooms, but what males it special are the staff, especially the front desk and concierge staff. This is what staying in a top class hotel should be like. All of the staff were excellent and really made our trip to Santiago exceptional. This was our second stay and I can’t wait to go back. Highly recommended.

Stayed in May 2025

Food option at the bar and restaurant. It would be amazing if they expand their food options.

The breakfast was delicious! Staff are always very friendly and go the extra mile for my mother!

Stayed in April 2025

Nothing negative to say about this hotel. It was so good we have already booked our next stay

All of the staff were exceptionally helpful and provided a personal touch, we felt very welcome. Just a great hotel. The location is ideal and the facilities are great.

Stayed in May 2025

Nothing to dislike! Maybe the spa area could have had a jacuzzi (but this is being really picky!)

Beautiful, stylish and comfortable hotel for a spot of luxury after 2 weeks travelling around Chile. The room was spacious and equipped with everything we needed, including an adapter plug which was a nice touch. The staff throughout the hotel were exceptional. We used the rooftop pool area/bar which was a relaxing suntrap, and also ate in the rooftop restaurant (due to it being a public holiday, so not a lot of other places were open for dinner). The dinner and breakfast the following morning were of a high quality. It’s also in a great location - we loved the Barrio Lasterria.

Stayed in May 2025

Very helpful staff, organised transport and trip to Maipo Valley. Good breakfast. Nice rooftop bar.

Stayed in April 2025

Great location for walking many sights and restaurants. Loved the hotel rooftop bar and restaurant too, and nice rooms. Fantastic huge gym!

Stayed in March 2025

We were told upon arrival they would take care of the luggage, which we took to mean our luggage would be taken up to our room. We had to call to find out were it was an hour or so after arriving. Very minor issue and they were so apologetic. Breakfast was included and we just made the end of it however we did order for my husband and though my breakfast came out his did not. The kitchen was closing but I enquired where it was and they made an exception and got him his breakfast. He didn't want to make a fuss but we did actually order it with mine so it wasn't an extra. Small hiccup too. Not a big deal at all at the end of the day. These were such minor bumps.

Where does one start? Pros: From the moment we arrived the attention to client was wonderful. We were met at the concierge desk and upon a quick check in we were off to our room. The room was a good size for our final night stay in Chile. The bathroom was quite large with a separate toilet and shower which one does appreciate. The staff were so lovely to leave us a bottle of champagne and note which we didn't expect and truly appreciated. We had dinner downstairs and Angela (from Peru I believe) was just the most delightful young lady. Service was spot on (I work in events/catering so I am always looking for the standouts) and the food was excellent. Compliments to chef and back of house. I made the mistake of not booking two full nights since our flight out was very late the next day. The staff extended our checkout and made every accommodation for us during the day. "You are our guest until we send you off to the airport" was what we were told and it was true. We had a few hours in the spa (ask for Isla) and ended up on the rooftop for a late lunch, taking in the sun and surrounding area of Lastarria. Took a lovely walk about the park and then the concierge Martin, found us a private car after our original driver had a mix up last minute. We would very much tell anyone going to Santiago to stay here. The staff are wonderful and patient with our poor Spanish. Have dinner here and definitely do a spa treatment but make sure to schedule ahead of time. Also if you have a long wait for an evening departure (US and Europe) add that extra stay on to relax in your room. Take time to walk about they have amazing Art Nouveau/Deco buildings*

Stayed in March 2025

The bed pillows were to thick and hard.

Breakfast was good.

Stayed in March 2025

A little more light in the bathroom would have been nice, but it was not terrible.

The staff at this hotel are exceptional. Probably the best in all my travels. They were courteous, respectful, accommodating and friendly. The furnishings in the rooms and common areas are beautifully done. Breakfast was delicious and all needs met. I wouldn’t hesitate to return.

Stayed in March 2025

Comfortable and the roof top was a delightful location for dining.

Stayed in March 2025

Facilities were a little limited for our requirements.

A boutique hotel, located in the heart of the action.

Stayed in February 2025

Lovely spacious room. Great rooftop terrace and bar. Fab location.

Stayed in February 2025