Nothing :)

Vik Hotel is a work of art and the service is perfect. Beautiful spacious room with a view (the bathroom was so pretty), delicious food and, obviously, amazing wine. We had a wonderful time.

Stayed in July 2025

We loved everything. To start the hotel is an architectural marvel. Beautiful grounds and views of the vineyards. The room we had was very comfortable, beautiful. Great views. It was difficult to leave! The staff were very professional, frienfly, and helpful. From the hotel staff to the maintenance team. Spent a whole day by the pool, where sunset is visible. The wine was excellent (we did the full package) It was a perfect stay

Stayed in December 2024

Excellent in every way.

Stayed in October 2024

Unfortunately, the water smell in the bathroom/washrooms is unpleasant. Something like iron/sulfur.

Vik Chile is superb. The architecture, the surroundings, the artwork, the extremely friendly and helpful staff, and great wine and food. It is wonderful, wonderful. I enjoyed every minute, from the arrival to the beautiful room, comfortable bed, excellent breakfast and meals, and the visit to the vines. It is an incredible and unforgettable place.

Stayed in June 2024

LOVED EVERYHTING

EXCELLANT

Stayed in March 2024

Some areas of the property need to be updated, no real bar area, only one main restaurant… other restaurants should also be available all day too.

Location, limited number of people… more privacy, artwork was amazing, winery, cuisine was above average.

Stayed in February 2024

Wonderful property & staff.

Stayed in December 2023

Nothing

Location, views, food, comfort, relaxation.

Stayed in November 2023

Price

Great place with a amazing experience

Stayed in November 2023

We went for the all-inclusive package - which was extremely expensive. I did not rate it highly on a value for money basis. We were allocated rooms separate from the property - which was a bit disappointing. We would rather have been in the rooms at the hotel.

The location was great, food, wine activities all good. The staff were lovely and allowed us to check in early after a long flight from LHR and drive from Santiago. That was really appreciated. Wine tour was great. A lovely experience overall.

Stayed in August 2023

the bathroom was stylish but not so functional. In terms of design, the dining room could use some changes.

amazing architecture!

Stayed in April 2023

The menu / food of MILLA MILLA and PAVILION should be reviewed to be more in line with all the good things that the VIK hotel offers. There is a degustation (course) menu but for those that want an alternative, there are not that many options. Just a recommendation to align gastronomy experience w/ all the oter

The personnel service, installation, activities, location, landscape, were all good. Our suite BOHOPOP was amazing, very well decorated and with a view that takes your breath away. We had a SPA massage (VIK EXPERIENCE) that was our best ever!!!! Not to mention the great WINES of VIK!

Stayed in April 2023

Service was good but not as exceptional as you would expect from a hotel as luxurious as this and expensive as this. Spa was okay. Not a true spa.

Architecture and interior design are best of the best. Absolutely top notch. A sight to behold! it was like living in an AD magazine. Definitely the best part of the experience.

Stayed in March 2023

It is not cheap and whilst we had paid for the full experience we did not have a chance to benefit from the activities and could not eat the included lunch at the hotel on any of the days. They did give us a free massage for one day and a packed lunch on the other as compensation however. Our room (Minimalist) was perfect, but each room is uniquely decorated and many may not be to everyone’s taste..

A simply fantastic location with breathtaking views. Very attentive staff. Excellent breakfast. Fixed dinner perfect for me - quality rather than quantity. Excellent wines! Great infinity pool, good for laps. Nice gym and yoga a room.

Stayed in January 2023

They should offer also wine by the glass to increase the experience of the many varieties they have. Quality of food could be improved to match better the rest.

Great 5 Stars Experience. Everything was perfect. High Quality above average considering chilean service

Stayed in January 2023

Nothing

The room was thematic, very spacious, comfortable and beautiful. I loved the bike ride to the lake and the tour through the bodega.

Stayed in August 2022

Our room La Marcel was very uncomfortable, the headboard was a bobbly thing, the sofa/pouffe was uncomfortable and full of dust and the painting on the wall horrendous! The first nights food was very average but the second night the food was very good. Our bathroom was beautiful but we had no hot water to bath the first night!

Luxurious with beautiful views. The breakfast was perfect.

Stayed in November 2024

Same wines every evening

Location

Stayed in November 2024

We were frustrated with the overall experience. It is a very expensive hotel and we paid full experience, however, when got there, we were told there was no available time for the tasting, only 10AM on the following day. The only available time for dinner would be 7:30PM and we were not allowed to have lunch since it was already 2pm and the restaurant would close at 2:30PM. After I insisted for 45 minutes, they included us in the 3PM wine tasting that they said was full, however when we got there, only 10 people (none of them guest), even though the table fits 24 people. When we were back in the hotel, we went to the pool and only after 2 hours and a lot of requests we were able to get served. On the following day, I requested several times for a 2018 bottle I wanted to buy. I always got the answer there was no available even though when I was paying the bill, there was one over there available they said was just for decoration. I asked to buy and they said no, but offer me the option to buy a 2018 in Brazil. On the following day, when I returned to Brazil and called the Brazil operation, I was told 2018 was also not available. Summarizing, a lot of frustration. You pay full experience and you expect to have a customized service. They sent me an email prior to my arrival only to offer bottles to buy. They could have asked for the agenda to block the available times of tasting, dinner and other since I would be a guest. Not sure I would recommend. Very overprice for the service offered.

Comfort, structure, view. The place is amazing. The bedrooms are amazing. The winery is very beautiful.

Stayed in March 2024

Almost no service at the pool. I had to walk every time I wanted a drink or food and ask for it. Half of the guests were at the pool, which is why I couldn't understand the lack of service there.

Wonderful place, amazing view, great room and bed, amazing pool. The food was also great.

Stayed in January 2024

For the price, the service and food is very average. Servers need a lots of training. They are super nice and work hard but they don’t know what they are doing and it doesn’t have a 5* standard by any means. Dinner service we experienced was very chaotic, food came cold, no fork on tables, no wine with courses . Fun fact: You are on a vineyard but you cannot taste all of their wines by the glass. Only the low-end stuff.

Design is stunning! Everywhere you look there is a picturesque view. Horseback riding and wine tour were amazing, great hosts from Finland and Sweden. Had lots of fun.

Stayed in January 2024

Wifi terrible

Stayed in October 2023

the amenities. There is none

The culinary Journey

Stayed in August 2023

For the price, I expected much better service. The staff where very pleasant but there should be more training on how to interact with clients. Example 1: We paid for an all inclusive plan and therefore expected to simply relax and enjoy the experience (room, breakfast, lunch, dinner, tours, etc) but at every lunch and dinner we were repeatedly reminded that the tip was not included in the amount we had paid, so much so that it became a nuisance. No need to be reminded more than once at every meal. Example 2: We went for a horse ride through the vineyards, our handler was very kind but you had to beg him to give you some information on what you were seeing, the history of the place and even the name of the horses. Basic stuff, but that for a place that charges more than USD 1k/night should be a given. Two more areas to improve: (1) we had lunch at the hotel twice and both times the restaurant smelled like fried food (need to fix the exhaust system coming from the kitchen). Problem was not present at dinner. (2) The hotel has a wonderful infinity edge pool, with a breathtaking view. One catch: it´s not heated so there is no way for someone would go in, way too cold! Everyone that arrived at the hotel asked about this. Again, for the price charged, a mildly heated pool is not asking much. Just ask any ski resort hotel.

Beautiful hotel, great architecture/art. Amazing views. Wonderful wine tasting experience inside the wine cellar. Great food, with some really special presentations.

Stayed in May 2023