Reviews of FIIAA

Feel like @ home Very cultural space (by the way it's a cultural space)

Should be better maintained

Very nice location in a quiet area.

1 breakfast per room despite 2 persons staying in that room.

The location was excellent, and it was easy to meet people in the restaurant and breakfast area. The staff were very helpful.

Nothing

Location area

Facilities

The ambiance, the design, the initiative (cultural centre), the people that work there, very helpful!

Nothing to complain really.

Nice staff, very welcoming and available. Good breakfast, and tasty food for lunch / dinner at a reasonable price. The outside area is perfect for chilling.

WIFI was sometimes too weak, but we were assisted in finding solutions. Rooms could have been cleaner, but in general all was good.

I liked everything about it,and will sure go back soon

The hosts were nice. The bedroom spacious.

The internet didn’t work for the last 2-3 days of my stay. Electricity was on and off and I was told there was an issue with the generator. The water flow in the shower and the toilet was weak.

The staff were very friendly The location was perfect

The room had no AC and it was so hot. Na washroom inside the room Tv not working WiFi very slow Food

On a more positive note, I must mention that the facilities and amenities of the hotel remained as impressive as they were during my initial stay. The rooms were clean, comfortable, and well-maintained, and the other staff members I encountered were friendly and helpful during my first stay.

I recently had the opportunity to stay at this hotel in Yaoundé for the second time, and my experience was a stark contrast to my previous visit. During my first stay, I was genuinely impressed by the quality of service (From the receptionist called John, and the kitchen staff) and the overall atmosphere of the hotel, but unfortunately, my most recent encounter left me deeply disappointed. Upon returning to the hotel after 11 days, I expected a similar level of hospitality and professionalism. However, my encounter with the receptionist was nothing short of disheartening. The receptionist, whose name I caught to be Grace (with a French pronunciation), treated me with a level of rudeness and indifference that was shocking. It's not unreasonable to expect courteous and respectful service when checking into a hotel, but I felt as though I was met with hostility instead. The stark difference between the warm reception I received during my first stay and the cold, unhelpful attitude on this occasion was jarring. I tried to maintain my composure and remain polite throughout our interaction, despite the receptionist's demeanor. Nevertheless, it was a deeply unpleasant experience that tarnished my perception of this establishment. It's essential for a hotel to maintain consistency in service quality and guest treatment. The discrepancy between my two visits is concerning, and I hope that the management takes steps to address this issue. Every guest, whether returning or new, should be treated with respect and courtesy.