Reviews of ibis Douala 3 stars
Rue Pierre Loti, Douala, Cameroon
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff charged the night twice.
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewstaff are good
rooms are very small and restaurant with less options
Dear Raheel, Thank you for your feedback. We appreciate your compliments regarding our staff. However, we acknowledge your concerns about the room size and restaurant options. Your insights are valuable, and we will consider them as we strive to enhance our guest experience. Best regards, ibis Douala
Dear Raheel, Thank you for your feedback. We appreciate your compliments regarding our staff. However, we acknowledge your concerns about the room size and restaurant options. Your insights are valuable, and we will consider them as we str… Show more
Reviewed: 5 February 2025 · Stayed in January 2025
Verified reviewsome staff are very nice, like the guy at reception, and at the restaurant, William, and the short hair madame, so nice!!! and the room cleaning is great, cleaners are very responsible!
Bloody horrible! internet and some staff, never smile at us!!! but to others! for god sake! bloody machine would not accept Chinese Credit card!What do you expect us to do? we are a chinese, of course it's a Chinese credit card!I can use the credit cardd--Mastercard in Ethiopia , but not at your bloody hotel! how stupid! i will never go back again!
Dear Becky Li, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the kindness of our reception and restaurant staff, as well as the diligence of our cleaning team. However, we sincerely apologize for the challenges you experienced with the internet connectivity and the acceptance of your credit card. We understand how frustrating these issues can be, and we appreciate your patience. Your comments will be taken into account as we continuously strive to improve our services. We hope that you might consider visiting us again in the future. Best regards, ibis Douala
Dear Becky Li, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the kindness of our reception and restaurant staff, as well as the diligence of our cleaning team. However, … Show more
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewBreakfast and swimming pool are really ok. The location is perfect for all your business meetings in Douala.
The rooms really need an update since 1990, I guess. The central A/C system works at 50% which causes humidity issues. Bathroom without windows nor air extractor.
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewThe location was perfect for our temporary stay, granting access to parts of Douala we needed to visit. The lounge area and dining space were perfect - I loved the paintings - and the staff downstairs very welcoming. Breakfast was enjoyable too, and the swimming pool a real bonus!
The room was a little small and decor rather dated, though I think this had to do with the Ibis aesthetic. One of the receptionists, Gloriet (?) was not friendly or particularly helpful. She upset my partner on the first day of her stay when enquiring about taxi transportation. The lads at the desk and on security were wonderful.
Dear DKICHENSIDE, We very much appreciate your comments regarding your stay at the Ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Front Office Manager.
Dear DKICHENSIDE, We very much appreciate your comments regarding your stay at the Ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an… Show more
Reviewed: 3 September 2024 · Stayed in August 2024
Verified reviewReviewed: 30 August 2024 · Stayed in August 2024
Verified reviewStaff was good.
Need to renovate the rooms.
Dear Muhammad Harrys, thank you for your feedback. We appreciate your kind words about our staff. We have duly noted your suggestions about improving our facilities and ambiance, as well as renovating the rooms. We will take your comments into consideration for future enhancements. Best regards, Isis d'ALMEIDA Ibis Douala.
Dear Muhammad Harrys, thank you for your feedback. We appreciate your kind words about our staff. We have duly noted your suggestions about improving our facilities and ambiance, as well as renovating the rooms. We will take your comments i… Show more
Reviewed: 28 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 June 2024 · Stayed in May 2024
Verified reviewGood and Safe Hotel for Business Traveller.
Dear KAIZAR C, We very much appreciate your comments regarding your stay at the Ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Front Office Manager.
Dear KAIZAR C, We very much appreciate your comments regarding your stay at the Ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an en… Show more
Reviewed: 15 June 2024 · Stayed in June 2024
Verified reviewRooms are small and old. The room includes a bed, AC and a small fridge only. No amenities of any kind. Had to change the towel, toilet paper and Soap myself from the room next door (All unattended rooms are left open) On arrival at 4:00 a.m the AC had a problem so had to wait 30 min for the technician to fix. Hotel is far from any supermarkets, malls. Had to keep me waiting 30 min in the shuttle on arrival and 30 min on departure, but no one and in both instances the driver figured out that the other guy he was waiting is me!
Dear Bassam, Thank you for taking the time to tell us about your experience at the Ibis Douala. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon ELOUNDOU. Front Office Manager.
Dear Bassam, Thank you for taking the time to tell us about your experience at the Ibis Douala. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provi… Show more
Reviewed: 8 June 2024 · Stayed in March 2024
Verified reviewReviewed: 8 June 2024 · Stayed in May 2024
Verified reviewReviewed: 18 May 2024 · Stayed in May 2024
Verified reviewGood
Good
Dear Patel, We very much appreciate your comments regarding your stay at the Ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Chef De Réception.
Dear Patel, We very much appreciate your comments regarding your stay at the Ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encou… Show more
Reviewed: 16 May 2024 · Stayed in May 2024
Verified reviewReviewed: 29 February 2024 · Stayed in February 2024
Verified reviewReviewed: 25 December 2023 · Stayed in November 2023
Verified reviewReviewed: 5 December 2023 · Stayed in November 2023
Verified reviewThe rooms , breakfast and the connectivity where it is llocated at.
There was a live event on 1 weekend which was very disturbing where there was live singing till midnight due to which it was a troublesome to sleep in the night . And after requesting them to reduce the volume they did not even bother
Dear COACT, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon ELOUNDOU. Front Office Manager.
Dear COACT, Thank you for taking the time to tell us about your experience at the Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a … Show more
Reviewed: 25 November 2023 · Stayed in November 2023
Verified reviewIbis is many times so and so in Europe, but this one was a positive surprise! The very friendly staff and kitchen made a late dinner even we arrived at the closing time of the restaurant! Rooms 'Ibistiny' but clean and good beds!
Dear Peter, Thank you for taking the time to share your experience staying with us at ibis Douala. It is wonderful to hear that you were so pleasantly surprised by our friendly staff and the kitchen that accommodated your late dinner request. We are delighted that you found our 'Ibistiny' rooms to be clean and the beds comfortable. At ibis, we strive to ensure each of our guests experience a comfortable stay with us and it is reassuring to know that we were successful in providing this for you. Thank you again for sharing your review and we look forward to welcoming you back soon. Kind Regards, Isis d' ALMEIDA- Reservations/ Formations/ Guest Experience
Dear Peter, Thank you for taking the time to share your experience staying with us at ibis Douala. It is wonderful to hear that you were so pleasantly surprised by our friendly staff and the kitchen that accommodated your late dinner requ… Show more
Reviewed: 16 November 2023 · Stayed in November 2023
Verified reviewRestaurants
Reception staff charged more money.As I did my online booking.They charged me tax.But I have already paid my tax when I did my online booking.it is not fair
Good day M Mudaliar, Ther is no payment online regarding Accor link, all payement are done at the reception of the hotel. If the colleague charge city tax at the reception, it is quite correct because we do not receive any payment of city taxes online. Hope this explanation clarifies your misunderstanding. With Regrads, Isis d'ALMEIDA- Reservation/ Formations/ Guest Experience
Good day M Mudaliar, Ther is no payment online regarding Accor link, all payement are done at the reception of the hotel. If the colleague charge city tax at the reception, it is quite correct because we do not receive any payment of city t… Show more
Reviewed: 28 October 2023 · Stayed in October 2023
Verified reviewReviewed: 24 October 2023 · Stayed in October 2023
Verified reviewReviewed: 21 October 2023 · Stayed in October 2023
Verified reviewThe staff
It’s big old
Dear Sara, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isis d'ALMEIDA - Learning and Development Manager
Dear Sara, We very much appreciate your comments regarding your stay at the Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragem… Show more