Reviews of HOTEL MICKEL 2 stars
ancien 3eme , A 100m du carrefour TIFF, Douala, Douala, Cameroon
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Reviewed: 13 July 2024 · Stayed in June 2024
Verified reviewGot overcharged on everything.
Dear Nicole, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. We understand your concern regarding the charge for the two-day reservation. As per our policy and the platform's terms, reservations need to be updated by the guests to reflect any changes in their plans. Unfortunately, as we were not notified of the change in your stay duration, we were unable to adjust the reservation accordingly. We value your feedback and are always looking for ways to improve our service. We recommend checking with the booking platform for any assistance in similar situations in the future, as they handle reservations and payment processes. Please contact us directly if you plan to visit again. We would be happy to offer you a special rate or upgrade as a gesture of goodwill and to provide a better experience. Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future. Best regards, Hotel Mickel Management
Dear Nicole, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. We understand your concern regarding the charge for the two-day reservation. As per our policy and the platfo… Show more
Reviewed: 16 June 2024 · Stayed in May 2024
Verified reviewReviewed: 23 January 2024 · Stayed in January 2024
Verified reviewNo Breakfast Provided.
Room seemed not used for long time. got flu due to humidity in the room.
We apologize for this inconvenience beyond our control. soon we will reassure ourselves of your comfort and the best care