There is no Halal food or no Halal Muslim restaurant in the hotel

The room

Stayed in August 2025

The mattress felt a bit old, or it needs to be turned more often. We found it uncomfortable, as it made us feel uneven.this is not means don't like it ,just suggest to consider to maintain or update. There have not convenient outlets for using.

it is convenience ,clean. the front desk staff and bellman are nice ,warm. they welcome you and willing to give you more informations as shuttles. they suggest me for the next day flight shuttle detail. I love the pillows in the bed, they have some pillows style option for the customer they need. plus, there's a nonsmoking room for me. there have two restaurants located inside the hotel. We tried one that was a set dinner.It's taste good .also the TomYumGong soup was authentic.

Stayed in August 2025

It would be very helpful for tourist on the website to indicate which subway stop the hotel was located. I ended up going to Airport North and had to circle back to Airport South station. Once at Airport South, it was directly across the street.

The location is excellent. Great service from staff in helping with shuttle to airport.

Stayed in July 2025

Good location, friendly staff

Stayed in July 2025

The attempt to make English breakfast was poor

Not a lover of the breakfast , just not for me

Stayed in June 2025

Nothing

Good location, staff is friendly

Stayed in July 2025

Varieties for breakfast were great!

Stayed in June 2025

Bathroom is too small.

Close to the airport and shuttle bus is pretty convenient.

Stayed in July 2025

Poor free hotel WiFi connection

I only stayed for overnight's transit from Tokyo to London on Sunday 7 July and booked this hotel for convenience. Their customer service is at the top level. Even before my arrival they replied to my questions straight away. Airport shuttle bus service is efficient. I slept well on one of the most comfortable beds. I have been to many hotels but never seen such an interesting bed setting to make sure you are comfortable sitting up on your bed to watch a TV. One gigantic pillow for your bag and one long tube pillow to rest your foot. Shower was powerful and you can pull down the blind if you don't need to enjoy the view through the clear glass wall of the bathroom. I had to deduct 1 star due to the terrible WiFi connection. I couldn't use emails nor internet. I ended up buying a 24-hour mobile data pass from EE. Still, I will definitely recommend this hotel and return on my next trip.

Stayed in July 2025

This is not the first time I have stayed at this motel. Every time I fly to Guangzhou, I stay here because it is on the opposite side of the airport and has easy access to it. (You don't hear anything from the airport. I would like to thank Miss Ayleein at the front desk, who is quite helpful.

Stayed in June 2025

The location was brilliant and the shuttle was very easy to use, frequent service and easy to locate at the terminal. The staff were very friendly and very helpful. We stayed here for transit flight purposes twice. The breakfast buffet was varied. The room service was fast and a wide selection. The bar downstairs was friendly and offered a good selection of food and drinks. Also the cafe with starbucks coffee and ice cream counter was a hit for the kids and us. The stay and food was all fairly reasonable. We used the pool twice which was clean and enjoyable.

Stayed in June 2025

Very big room and big bed. Easy to get to from airport terminal. Good value for money

Stayed in May 2025

A kids playroom or similar would be useful for families using the hotel as a transit hotel

Great location and facilities. Super helpful staff

Stayed in June 2025

Luxurious

Stayed in June 2025

Breakfast quality was disappointing, messy & chaotic. Run out of forks & spoons @ 8 am :(

Location to airport is great & the shuttle service to T2 is very convenient & just a short ride away. The room on the Executive floor is very quiet & comfortable.

Stayed in May 2025

All was all good

Good location Clean rooms Bar with life music and big restaurant , comfortable stay for overlay or near by airport

Stayed in April 2025

It is perfect for transfers stay, really close to the airport. Amazing breakfast with great variety of dishes. Great people - speak English and always ready assist you (for ex. change money right in the front desk and explain how to pay in the metro

Stayed in May 2025

Wifi didn't work the whole time I was there -it was slow and not letting me access several site even though I was able to do so on mobile data plan and other WiFi networks.

It was very comfortable and the room service was quick. The staff was very helpful and helped me navigate my transport to and from the Canton Fair.

Stayed in May 2025

Shame the executive lounge wasn't open as advertised. Also, the runway facing rooms are no longer, due to building work.

Close to airport. Classy hotel. Excellent breakfast and the bed was extremely comfortable.

Stayed in May 2025

Location near the airport. Great Breakfast

Stayed in April 2025

Nothing to complain about

Everything was on point.

Stayed in April 2025

Bar closed very early, for an airport hotel, with people arriving at all different times, expected the bar to be open later

Stayed in April 2025

nothing

This is a good 5 star hotel on a suberb airport location !

Stayed in April 2025

There wasn’t anything we didn’t like!

Beautiful property with great facilities and outstanding friendly helpful staff

Stayed in April 2025