Nothing to say here. Maybe the location could be a bit more convenient, but that depends on what you're interested in being close to. The entrance was initially hard to find - it is on the main road, and has very large windows, so maybe that's just me. It's the large glass door at ground level, to the left of the two stone lions and SPA, if that helps future travelers.

My room was nicer than most hotels rooms I have stayed at. I booked a private room, A04. Comfortable bed, huge window with lots of natural light (but with blackout curtains), air conditioning, comfortable bathroom which did not feel cramped at all. The shower cubicle was huge and had luxury finishes. Some other features which surprised me, for a hostel room: - high quality finishes: maybe depends on personal taste, but I found the beech wood finishes giving off a clean and modern feeling, combined with high ceilings, an airy sense of space. - recessed lighting above the bed; with a backlit light strip behind the headboard. - a bathroom mirror with perimeter lighting; activated by a touch power button. - a Japanese style toilet!!! Complete with bidet function. - huge mirror at the entrance - integrated desk (not just a small desk which looks like an afterthought) - Powerpoints everywhere, including USB ports The air-conditioning was effective - I had to raise the temperature to a comfortable level for myself; which is welcome when visiting in summer, when a walk down the street results in being drenched in sweat. I was initially concerned with the lack of hanging space for wardrobe, but discovered that there are integrated hanging hooks which lever off the wall!!! There are 33 such panels in total, so you won't run out of hanging space. Maybe suggest bringing clothes hangers though as there was only one in the room. Oh, and the staff are delightful - they made an effort to speak English with me, despite their limited command of the language. Twice they helped me order food through Meituan, which was a game changer. On check in, I was shown personally to my room by a member of staff. This bears a stark contrast to hostels mainly run by unpaid workers, from whom even the most basic service can be hard earned. Dayin plan to open two more hostels - I can see why - it's a very professional operation.

Stayed in August 2025

Nothing

Everything was perfect 👌

Stayed in July 2025

Everything ok

Clean and the staff is friendly and efficient.

Stayed in June 2025

Bathrooms could be cleaner and also some guests do smoke in the male toilets (revolting smell of cold tobacco mixed with urine in the morning) Mainly local (Chinese tourists) so not much of social mix and not much activities offered by the hostel. Windowless dorm and couldn’t work out the ac as everything was in Chinese (however I could have asked )

Staff is really nice and efficient. They help you as much as they can and also even if some don’t speak much English, they do their best to help Nice common area Location is great and west lake is of an easy reach Love the free bottle of water by the bed. Metro station is very close and on the same line as the main railway station and the airport .

Stayed in June 2025

The staff, location, cleanliness.

Stayed in May 2025

We usually stay in hostels when we travel around Europe, so we have quite a bit of experience – but this hostel in Hangzhou exceeded all our expectations! Its location, cleanliness, and overall quality are far better than what we’re used to in European hostels. Everything was spotless and well maintained, and the surroundings were peaceful and beautiful. The staff were exceptionally kind and helpful. One small note – although they didn’t speak English, this wasn’t a problem at all. We still managed to communicate perfectly, and they went out of their way to assist us whenever we needed help. Highly recommended – this has been one of the best hostel experiences we’ve ever had!

Stayed in April 2025

Everything is cool there you cant like

The staff are super cool and nice, and the hostel is super super aesthetic and clean i love it so much .. definitely i ll come back again

Stayed in May 2025

The hostel was super welcoming, the staff kind, available and english-speaking (not so common!). The reception offered many ideas for things to do in the surrounding areas, the common areas were very nice and provided with a small fridge to buy snacks and quick meals at any time of the day. The rooms were small but perfect, with comfy beds, private bathrooms with everything you need, and huge windows. 10/10, I'd definitely come back! Best stay in China.

Stayed in April 2025

None

First of all the staffs were awesome. Very helpful. Always smiling. The room is very clean with excellent facilities. Even the toilet bowl is the automatic japanese type. The location is very good with lots of shops nearby.

Stayed in April 2025

My room wasn't cleaned (eg sweep or mopped) even though I spent over 12 days at the accommodation. Not sure if the policy for hostel is different to that of an actually hotel.

The accommodation exceeded my expectations. Help was available upon request. I was very pleased with the cultural space on floor #2. Being a postgrad student and having that quiet space to write my thesis between vacation was well needed.

Stayed in April 2025

Bathrooms should be clean up more frequently considering they are shared

Very helpful staff, great location. Rooms and beds have a good size. Good value for the money

Stayed in April 2025

The location was great, the room was comfortable, the staff was helpful

Stayed in April 2025

I had a single room in their facility which was super clean and newly built. Amazing helpful staff. They had study rooms and the location was in a relatively good location.

Stayed in April 2025

There was no kitchen facility and sometimes the corridors smelled like cigarettes, but there are signs for no smoking so perhaps it was coming up through the windows or something.

Good size room, plenty of space for luggage. The bed was very comfortable with good quality privacy curtains, individual light, socket, table and plenty of hooks. The upper bed is sturdy so you are not disturbed when someone is climbing the ladder. The locker is useful too and a good size. They provide you with a towel that is a good size. The laundry is super cheap and easy to pay for with alipay. The bathroom is well stocked always and maintained. I liked that they provide a toilet seat sanitizer in the cubicle. The subway is just 5-7 minutes walk away, including the line directly to/from the airport, and there is a coffee place and convenience store almost next door.

Stayed in March 2025

Perfect hostel. Great location and friendly staff. Excellent value for money.

Stayed in March 2025

Check in process was not super smooth - the member of staff assisting us took over an hour to check our passports before asking us to wait for his colleague. Also were told takeaway breakfast would be available early as we needed to check out before it was being served and there was no one on there to help other than two cleaners.

Clean, spacious room with a modern feel - definitely didn’t feel like we were staying in a hostel (we had a private double room with an ensuite). Nice social areas although we didn’t get much time to use them. Friendly staff. Free water dispenser in reception to fill up bottles. Laundry room available to use for a small fee.

Stayed in February 2025

the hostel is clean and well organized, on weekends they play music and there is an area dedicated to work and relax. the location is convenient for getting around the metro station is a few minutes walk away. the staff is friendly.

Stayed in December 2024

The room is quite small

The staff is supper nice and helpful. When I was in China, not much people can speak English but the staff here can, it's great. They always were willing to support me, appreciate that!!!

Stayed in January 2025

Maybe they have too many guest so the toilet is a little bit smelly. And 2 cleaning staff members argued in loud voice on my 2nd day.

location is perfect. it is 10 mins walk from subway line 19 and line 2 Shengtangqiao station. You can get to nearby attractions such as West Lake, Hefang street easily via metro ( about 20- 40 mins). i arrived during Spring Festival so the Hostel provide 2 free breakfast during my stay. Definitely a good choice for leisure

Stayed in January 2025

I was only here for one night. I arrived late and went to the airport late as well.

Very nice people. Also with the new years they had a nice show going on and was nice to see how the chinese celebrate their holiday. I was only there for one night and arrived late so can’t really say anything more

Stayed in January 2025

The stay was perfect. Located in the heart of the city, it is directly accessible to the airport and high-speed train station via Metro Line 19. The staff provided attentive service and promptly offered assistance whenever needed. I will definitely come back.

Stayed in December 2024

Hardly any negative points

The cost performance is excellent and the rooms are clean. The staff are very kind and helpful. Additionally, the culture space on the 2nd floor provides quiet environment making it perfect for focusing on work.

Stayed in December 2024

Its not located near the train station

Room was clean with good amenities

Stayed in December 2024

Staff were very welcoming. The bed was comfortable and I had enough privacy. Washing Maschine was easy to use but only with a phone.

Stayed in December 2024