Reviews of Arthur Hotel Zhujiang New Town Guangzhou-Free Shuttle Bus to Exhibition Centre during Canton Fair
No.7,Yuancunyi Road, Tianhe District,Guangzhou, Tian He, 510655 Guangzhou, China
Loading
Guests also reviewed these properties:
Los Angeles, United States
Florence, Italy
Bansko, Bulgaria
Archivel, Spain
Hastings, United Kingdom
St Asaph, United Kingdom
Ragalna, Italy
Cooma, Australia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewGood location, well equiped rooms, good breakfast.
Dear guest, thank you so much for acknowledging our hotel's great location, well-equipped rooms, and delicious breakfast! We chose this convenient location to save you trouble when going out for work or sightseeing; we furnished the rooms with complete facilities and prepared a variety of breakfast options, all hoping you'd have a comfortable stay and satisfying meals. Next time you visit, we'll keep up this dedication and look forward to giving you another wonderful experience～
Dear guest, thank you so much for acknowledging our hotel's great location, well-equipped rooms, and delicious breakfast! We chose this convenient location to save you trouble when going out for work or sightseeing; we furnished the roo… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewNeat and clean
No balcony’s
Dear guest, thank you for recognizing our hotel as "clean and tidy"—this is what our housekeeping team focuses on most every day. We’re really happy that you had a fresh and comfortable stay. We’ve noted the little regret about "no balcony." In fact, we did consider this during the design. Going forward, we’ll pay attention to such needs and see if we can optimize the room layout—like adding a cozy corner by the window—to bring you a more pleasant experience as much as possible. Next time you come, feel free to share any thoughts with us. We’ll do our best to make your stay even better. Looking forward to your next visit!
Dear guest, thank you for recognizing our hotel as "clean and tidy"—this is what our housekeeping team focuses on most every day. We’re really happy that you had a fresh and comfortable stay. We’ve noted the little regret about &q… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewHelpful staff, excellent services, and value for money
Location near Canton Fair Center
Dear guest, reading that you had a "great stay" has us all smiling—like a warm ray of sunshine, making every bit of effort feel worthwhile! Your praise for the staff being "helpful and providing excellent service" is exactly what our team strives for daily. Whether it’s planning routes or fixing little hiccups, we just want your stay to go smoothly. And those words "value for money"? They’re like a reassurance that we’ve nailed the balance between great service and affordability—we’re thrilled you felt it was worth every penny. As for being "close to the Canton Fair Center"? That was a top priority when we chose this location! We know fair attendees have packed schedules, so we wanted to cut down on travel time, letting you focus on what matters. It’s wonderful to hear that thoughtfulness came through for you. Next time you’re in town for the fair, be sure to let us know—we’ll reserve a room that makes getting around even easier. We’re already looking forward to welcoming you back for another smooth, satisfying stay!
Dear guest, reading that you had a "great stay" has us all smiling—like a warm ray of sunshine, making every bit of effort feel worthwhile! Your praise for the staff being "helpful and providing excellent service" is exa… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewthe rooms are very nice, the bathroom is beautifully decorated
The room had a horrible smell of smoke and cigarettes. There is a small selection for breakfast.
Thank you very much for your affirmation of our room. We deeply apologize for the smoke smell and the limited breakfast options you mentioned. We will work hard to improve and strive to provide you with a better experience during your next stay
Thank you very much for your affirmation of our room. We deeply apologize for the smoke smell and the limited breakfast options you mentioned. We will work hard to improve and strive to provide you with a better experience during your next … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewRobot and great customer service
Nothing
Thank you for your positive review. Your review is the greatest support and affirmation for our work. We will work harder to do better and further improve. We also welcome you to come to our hotel again next time
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe rooms were very spacious and comfortable. Staff were extremely friendly and helpful. Breakfast was great, and they also offer complimentary afternoon tea.
Thank you for your positive feedback. This will be the biggest motivation for us to continue improving ourselves. We will definitely further improve our breakfast and afternoon tea, and strive to bring you a more perfect experience next time you come
Thank you for your positive feedback. This will be the biggest motivation for us to continue improving ourselves. We will definitely further improve our breakfast and afternoon tea, and strive to bring you a more perfect experience next tim… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe projector was awesome and the air conditioning was extremely powerful, felt great to be able to sleep in comfortable bed. Leo was extremely helpful, I needed a later checkout and he was more than helpful and allowed me to stay longer - would definitely stay again.
Thank you very much for your generous praise of our hotel and staff. We will definitely work harder to do better and bring you a better experience for your next stay
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewSuper good breakfasts - cheers to the chef! Hotel staff were very helpful and friendly. Good location, and rooms well equipped. Laundry room came in handy, and hotel’s maintenance staff always made sure any laundry was finished and dried; they also kept the room clean and stocked up with free water, drinks, coffee etc.
The gym equipment was quite poor, weights racks were empty.
Thank you very much for your generous praise of our hotel and staff. We will definitely work harder to do better and provide you with a better experience for your next stay. We deeply apologize for the bad experience caused by the gym you mentioned, and I will strive to improve it
Thank you very much for your generous praise of our hotel and staff. We will definitely work harder to do better and provide you with a better experience for your next stay. We deeply apologize for the bad experience caused by the gym you m… Show more
Reviewed: 17 July 2025 · Stayed in May 2025
Verified reviewThe best hotel I ever stayed in . Really 🫣
Thank you very much for your generous praise of our hotel. We will definitely work harder to do better and bring you a better experience for your next stay
Reviewed: 15 July 2025 · Stayed in April 2025
Verified reviewReviewed: 13 July 2025 · Stayed in May 2025
Verified reviewThe Stuff And environment
Nothing
Thank you very much for your generous praise of our hotel. We will definitely work harder to do better and bring you a better experience for your next stay
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewEverything here was absolutely amazing!
Nothing.
Thank you very much for your praise of our hotel. Your positive feedback is the biggest driving force for us to continue to improve. We warmly welcome your next visit and will strive to provide you with a better stay experience
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewVery good hotel
Thank you very much for your praise of our hotel. Your positive feedback is the biggest driving force for us to continue to improve. We warmly welcome your next visit and will strive to provide you with a better stay experience
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewVery clean
Thank you very much for your praise of our hotel. Your positive feedback is the biggest driving force for us to continue to improve. We warmly welcome your next visit and will strive to provide you with a better stay experience
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewGreat location. Helpful staff. Very modern rooms and lightning.
Poor western options for breakfast.
Thank you very much for your praise of our hotel. Your positive feedback is the biggest driving force for us to continue to improve. Regarding your concern about the limited breakfast options, we will make further improvements to address this issue. We also welcome your next visit
Thank you very much for your praise of our hotel. Your positive feedback is the biggest driving force for us to continue to improve. Regarding your concern about the limited breakfast options, we will make further improvements to address th… Show more
Reviewed: 2 July 2025 · Stayed in April 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewThe kitchen is in the first floor and there was very bad odor in the first floor, in elevator
We have made improvements to the issue you reported and have now resolved it. We look forward to your next visit, which will definitely bring you a brand new stay experience
Reviewed: 23 June 2025 · Stayed in April 2025
Verified reviewNice room
Gym very small. It need to be better
Thank you for your praise of our room. We will continue to strive for excellence. Regarding the issues with the gym, we will do our best to address them and look forward to your next visit
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in May 2025
Verified reviewSpacious and clean
Clean
Thank you very much for your praise of our hotel. Your positive feedback is of great significance to us, and we will continue to work hard to do better. We look forward to your next visit