The lake view is not that from the pictures at booking.com. Lake is more far and hided by surraunding buildings.

The hotel is good. Breakfasts are fine. The location is good as well.

Stayed in March 2025

Nothing

Excellent room facilities. Loved location, the free daily cocktails. The super friend tour coordinator located at lobby. For 5 hr car around Hangzhou only US$50. For whole day to wuzhen n xizha US $100 and to airport for 5 plus 10 luggage is only $250..

Stayed in December 2024

The room's layout took a while to get used to . The room size is fine, but I find it strange that it has so many partitions. I would prefer an open concept, rather than an enclosed study, for example. Maybe this is meant for the business crowd.

The hotel staff were all very efficient. It is close to Xi Hu and its attractions. It is also near to shopping malls and one will not lack choices in terms of food.

Stayed in December 2024

nosy car horn all the time

Clean, Friendly staff, good location, stunning lobby, amazing breakfast

Stayed in December 2024

Nothing much. Breakfast was limited.

Room was spacious, had everything.

Stayed in December 2024

Staff are very helpful and location

Stayed in November 2024

Had great stay. Good location

Stayed in November 2024

None

Location is good.

Stayed in September 2024

Comfortable, friendly staff, fantastic location

More western options would be nice at breakfast. Service to order coffee & hot breakfast items was so slow

Stayed in September 2024

The bed was too soft, and offered no support. Could feel the other person move

Check in male staff, Joey and bellboy Dragon were amazing, they went the extra mile to make our stay perfect Joey took initiative to help me out as I cannot read Mandarin well. Dragon helped us under the hot sun without complaints, and even offered tips on where to explore Hangzhou. All staff were welcoming and we were always greeted with smiles, including the cleaning lady on 12th floor!

Stayed in September 2024

Very nice and clean,

Stayed in July 2024

So pretty bathroom , clean ,nice

Stayed in July 2024

During my breakfast, the lights suddenly went out and didn't come back. Hope that not happen again.

The room was very clean and comfortable. Also design are very impressive! Thanks.

Stayed in July 2024

Map location on Google maps for hotel is incorrect but correct on Apple maps. The hotel isn’t on the West Lake but it is about 10 minutes away by foot. It is just a couple of blocks from it so still good for us since we could pass by a lot of shops on the way to eat or buy things. A nice mall is a block away with Uniqlo, Starbucks, and many restaurants.

Breakfast was delicious and had a great variety of Chinese and Western foods. Creative and modern lobby seating and decor, nice complementary drinks too in afternoon.

Stayed in July 2024

Nothing

New and clean

Stayed in July 2024

Nothing to note here

Everything about this hotel is fantastic. Staff are amazing, truly can't do enough for you. Location, perfect, meters away from bars, restaurants, shopping and short walk (5mins) to the gardens and west lake. Rooms are spacious & comfortable, they are also fully equipped with everything you need from coffee, tea, toiletries & steamer for clothes.

Stayed in May 2024

The service in the restaurant (breakfast) was average. The area of the lobby was quite windy and cold. Room was a bit small and no view at all. There isn't any luggage stands / racks inside the room and you need to put your luggage on the floor to unpack.

The room was cozy and clean. The staffs were friendly and helpful. The location of the hotel was good. You can walk to the west lake. We got welcome drinks at the bar and the waiters were all very kind.

Stayed in December 2023

Clean and big room. Very comfortable bed. Very convenient location. Bathroom is big

Stayed in December 2023

The deco of the hotel. Intimate and warm.

Deco very modern and swanky!

Stayed in January 2024

The day we checked in, there was some construction right next to the hotel and we could hear the drilling during the day, but the work stopped a day later so everything was fine.

Great location, great staff. Joey, the hotel manager, was extremely helpful in getting us a free upgrade to the king loft with other amenities. Kids loved the two floors and we enjoyed the huge living room too! Will definitely book again!

Stayed in December 2023

It was difficult to get to the hotel, the location map showed the checkpoint area incorrectly from subway. resulting in us walking an hour to get into the hotel sometime in winter -1'c and seek for 5 peoples how to get to.

Modern Design Hotel, faciliate all very good with Dyson hair dryer in toilet.

Stayed in December 2023

No washing and dryer machine

The hotel room is very spacious and clean, the location is convenient, hotel staff are friendly

Stayed in December 2023

The room is rather small for 2 people, an adult and a teenager. No nice view from the window. I am not sure we could see the West Lake from the hotel.

It is located in a quiet location of the city. The West Lake and the nearby shopping centres are all within walking distance. Excellent in term of location.

Stayed in October 2023

Breakfast had few international options. Staff dont speak good English. Very difficult to understand.

Beautiful Design, modern style, and big bedrooms.

Stayed in November 2023