Reviews of Canopy by Hilton Hangzhou West Lake
No. 2 Guohuo Road, Shangcheng, 310001 Hangzhou, China
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in March 2025
Verified reviewThe hotel is good. Breakfasts are fine. The location is good as well.
The lake view is not that from the pictures at booking.com. Lake is more far and hided by surraunding buildings.
Dear Guest, thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences.
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewThe music from the Clubs beside the hotel is audible from the room.
Thank you for choosing to stay at Canopy by Hilton Hangzhou West Lake. We sincerely apologize for the unpleasant incident that occurred during your stay, which affected your experience of our high-quality service. We strive to provide every guest with high-standard service. To ensure our guest experience always meets the high standards we aim for, we will strengthen staff training on service awareness to deliver truly excellent service to you. Thank you for your valuable feedback—your satisfaction is our top priority. Should you visit Hangzhou again, please do stay with us, allowing us the chance to provide the exceptional service you deserve. We hope to have the pleasure of welcoming you back and restoring your confidence in our hospitality.
Thank you for choosing to stay at Canopy by Hilton Hangzhou West Lake. We sincerely apologize for the unpleasant incident that occurred during your stay, which affected your experience of our high-quality service. We strive to provide every… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in December 2024
Verified reviewThe hotel staff were all very efficient. It is close to Xi Hu and its attractions. It is also near to shopping malls and one will not lack choices in terms of food.
The room's layout took a while to get used to . The room size is fine, but I find it strange that it has so many partitions. I would prefer an open concept, rather than an enclosed study, for example. Maybe this is meant for the business crowd.
Thank you for choosing to stay at Canopy by Hilton Hangzhou West Lake. We are delighted to receive your thoughtful review. As a premier lifestyle brand under Hilton, every Canopy by Hilton property is designed to deeply integrate local culture and regional characteristics from the outset, complemented by unique natural surroundings that reflect the charm of their destinations. Nestled in the "vibrant district" of downtown Hangzhou—a city steeped in history and cultural heritage—Canopy by Hilton Hangzhou West Lake is just steps away from the West Lake Cultural Heritage Site, a world-renowned landmark. Adjacent to the Hubin Commercial District—the city’s bustling center for commerce, shopping, and entertainment—the hotel seamlessly blends the historical essence of Hangzhou’s Southern Song Dynasty with Western geometric motifs in its design. This creates a vibrant stay experience, offering guests an immersive journey into the authentic local culture.
Thank you for choosing to stay at Canopy by Hilton Hangzhou West Lake. We are delighted to receive your thoughtful review. As a premier lifestyle brand under Hilton, every Canopy by Hilton property is designed to deeply integrate local cult… Show more
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewdecoration
The location on booking.com is incorrect. And the front desk didn’t give the deposit back as we forgot to ask too. Until now, the property hasn’t feedback us yet.
Dear guests, thank you for your praise. I'm glad you had a wonderful and an enjoyable day in the hotel, thank you for your support and give us the power of keeping improving and pursuing of excellence. Look forward to your next visit!
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewClean, Friendly staff, good location, stunning lobby, amazing breakfast
nosy car horn all the time
Dear guests, thank you for your approval, we will continue to improve our services and facilities, and is willing to provide you with more simple and comfortable service, look forward to your next stay! Thank you!
Reviewed: 27 December 2024 · Stayed in November 2024
Verified reviewReviewed: 14 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewRoom was spacious, had everything.
Nothing much. Breakfast was limited.
Welcome to the world of Canopy by Hilton Hangzhou West Lake! We are delighted to learn that our hospitality ambassadors provided you with warm and memorable service. Your recognition is our greatest honor and will inspire us to further enhance our offerings. We will surely share your praise with our other hospitality ambassadors, and I am confident all team members will feel delighted and greatly encouraged by your kind words. Thank you again for your sincere support. We look forward to welcoming you back in the near future!
Welcome to the world of Canopy by Hilton Hangzhou West Lake! We are delighted to learn that our hospitality ambassadors provided you with warm and memorable service. Your recognition is our greatest honor and will inspire us to further enha… Show more
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewThe location is great! It's a short walk to Xihu! The room was really clean. I love how the hotel provides a Dyson hairdryer and toilets are equipped with bidet! The decor of the hotel is really pretty, you can see how much effort they put into the space. Best part is, there are free cocktails for the night at the lobby bar! :)
Dear guests, thank you for your approval, we will continue to improve our services and facilities, and is willing to provide you with more simple and comfortable service, look forward to your next stay! Thank you!
Reviewed: 23 November 2024 · Stayed in November 2024
Verified reviewStaff are very helpful and location
Dear guests, thank you very much for this stay Canopy by Hilton Hangzhou West Lake and share your stay to other guests. Glad to know that you are satisfied with the hotel's facilities and services. There is a gym on the 6th floor of the hotel, it is recommended that you can visit next time. Thank you for your support and like the hotel. The hotel enthusiast awaits your visit and welcome you to stay again Canopy by Hilton Hangzhou West Lake.
Dear guests, thank you very much for this stay Canopy by Hilton Hangzhou West Lake and share your stay to other guests. Glad to know that you are satisfied with the hotel's facilities and services. There is a gym on the 6th floor of the… Show more
Reviewed: 9 November 2024 · Stayed in November 2024
Verified reviewModern rooms in a good location
Poor checking in process Small rooms Very noisy area, had to listen to the thump of dance music until the early hours.
Thank you for your review of your past stay at Canopy by Hilton Hangzhou West Lake. We always appreciate hearing from our guests, since we work hard to make sure all our Canopy West lake guests have a rewarding experience. We see that noise was an issue during your stay. While we do have additional security and overnight managers available during high traffic periods, we also encourage guests to contact the front office so that we can address noise issues to ensure comfort and safety. We are sorry that other guests interrupted your comfort and we’ve shared your review with our security team. We hope that the next time you return to Hangzhou, you’ll stay with us again.
Thank you for your review of your past stay at Canopy by Hilton Hangzhou West Lake. We always appreciate hearing from our guests, since we work hard to make sure all our Canopy West lake guests have a rewarding experience. We see that noise… Show more
Reviewed: 8 November 2024 · Stayed in November 2024
Verified reviewHad great stay. Good location
Dear guests, thank you very much for this stay Canopy by Hilton Hangzhou West Lake and share your stay to other guests. Glad to know that you are satisfied with the hotel's facilities and services. There is a gym on the 6th floor of the hotel, it is recommended that you can visit next time. Thank you for your support and like the hotel. The hotel enthusiast awaits your visit and welcome you to stay again Canopy by Hilton Hangzhou West Lake.
Dear guests, thank you very much for this stay Canopy by Hilton Hangzhou West Lake and share your stay to other guests. Glad to know that you are satisfied with the hotel's facilities and services. There is a gym on the 6th floor of the… Show more
Reviewed: 27 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in September 2024
Verified reviewLocation is good.
None
Dear guests, thanks for your support and sharing, we will do everything to bring you more positively experience. Look forward to your visit again!
Reviewed: 13 October 2024 · Stayed in October 2024
Verified review