Nothing.

Everything is fantastic at this hotel. Big rooms, clean, and excellent location. Highly recommended.

Stayed in August 2025

The services of the hotel have left a lot to be desired. I could not tell the differentiating highlights it advertised (butler service) from any other lower ranking hotel, yet the price did stand out. The receptionist was more interested in selling us their higher class rooms when she learned that we had a long flight and would like an early check-in. There was a lack of empathy for its guests. Nevertheless, they did let us check in earlier after we insisted and waited for 1.5 hours. The facilities were good but also dated, the toilet door knob was broken and was only fixed after 2 days.

The hotel basically kept what it promised and advertised. The location, the facilities and the room were as expected for a 5 star hotel. My child enjoyed the TV in the bath. The electric curtain shutters came in handy as well.

Stayed in July 2025

Unattended towels poolside shouldB e cleared. A lot more claimed chairs than visitors. And smoking and loud speakers should not be allowed either if it was up to me

Great location, staff and facilities

Stayed in July 2025

The pool areas should be cleared from towels and claimed chairs. There was always more than twice as many claimed chairs than visitors. Perhaps also not allow loud speakers and smoking poolside

Great location, fantastic service and facilities as well.

Stayed in July 2025

The restaurant at breakfast was rather busy, we had to wait for a bit before we could be seated. The pools are not the most amazing, but nice to have in the heat of Chengdu

The hotel is really nice, the rooms are big, clean and very comfortable. The beds are really good with good mattresses and pillows. The bathroom is big and the amenities quite nice. Overall a great stay. The breakfast was nice as well with good options for both asian and western options

Stayed in July 2025

Smell of cigarettes in the toilet (even though it was a non smoking room)

Location, housekeeping, staff

Stayed in June 2025

Everything was perfect !

Stayed in June 2025

Everything was perfect!

Stayed in June 2025

Nothing specifically

Staff very friendly and helpful Bed very comfortable

Stayed in June 2025

None

We had a lovely stay in St Regis Chengdu. The location is perfect for a stay in Chengdu, you can walk to nice shopping malls and restaurants. What I loved most aboit my stay was the excellent service by the butler team, and more in particular by butler Coco. She speaks very good English, and is always happy to help you out with recommandations for your stay. Her service was excellent and we enjoyed the talks with her to discover more about the city.

Stayed in June 2025

The bathroom facilities is a little aged.

Butler Service.

Stayed in May 2025

Nothing to dislike, except some young staff need better training

Almost all is as expected for a St Regis hotel . Butler service is great and very helpful. Breakfast is really for quality and wide choice. Coffee service came slow when there were a lot of people arriving for breakfast so a spate automated coffee machine will be useful.

Stayed in May 2025

Nothing of the kind. I can only recommend to have a free sparkling wine for breakfast, as it worldwide normal practice in such top-level hotels.

The breakfast was good, though the buffet dinner is exceptional! The room is spacious and well designed. The smart toilet is very convenient.

Stayed in May 2025

nothing

The hotel is excellent value for money The staff were fabulous , My wife had a problem and needed emergency dental treatment. We were helped to find a good English speaking dentist by Coco , one of the front of house staff, she was fantastic, and helped us more than she needed t.o This is a great place to stay , good breakfast great pool and amazing staff

Stayed in May 2025

The stuff are very nice One of the best hotel i ever been the stuff were very nice

Very nice hotel

Stayed in April 2025

This was amazing. Reception, pool, sauna, saber Champaign bottle, swimming pool, gym, staff friendliness, proficiency in English, butler service, help with planning tour,.. they know the business and master every detail

Stayed in April 2025

The breakfast was amazing, a good variety of food. We stayed 4 nights, and had a great experience with the hotel. Highly recommended the breakfast!!!

Stayed in April 2025

Fantastic experience from start to finish. Would definitely stay here again. Elegant decor, comfortable and very lovely staff. The perfect stay.

Stayed in April 2025

Nothing at all

Excellent service from checking in, housekeeping and little touches of welcoming guests to the hotel

Stayed in February 2025

Great location, close to the center and nearby markets (walking distance). Free parking. Easy check out procedure.

Stayed in February 2025

The room was very stuffy on our first night, somewhat the Aircon didn’t work properly even we turned down it to the lowest temperature. During my staying there,most staff were good however a few of staff’s attitude feels not really welcoming.

Excelllent location

Stayed in January 2025

Heating was way too hot, and it was centralised so we weren’t able to adjust the temperature. We had to ask hotel staff to open the window (16th floor) and we had to sign this consent form to get it done. Apparently the hotel staff said a lot of people were complaining about the same issue. Having hotel windows open and heating on wasn’t a great option. The road noise was constant, and the cold and hot air were blowing at the same time. In addition, the ventilation of the hotel restaurant may not be very good as there js strong cooking smell in the lobby.

Central location, clean hotel, friendly staff.

Stayed in December 2024

It was perfect

Fantastic the best hotel ever! The staff are just amazing- I was so sad to leave x

Stayed in October 2024

Nothing

Service was amazing

Stayed in September 2024