Reviews of Crowne Plaza Hangzhou Qiantang - The subway can reach the West Lake scenic area as well as the airport and high-speed rail station, adjacent to Jinsha Lake and Longfor paradise walk
No 381 Shangsha Rd, Qiantang District, Jianggan, 310018 Hangzhou, China
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Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewLocation quite convenient to travel out and eateries easy
No comments
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewMetro subway is nearby. Lots of shops behind the hotel selling lots of goods. A huge shopping mall across the hotel with plenty of shopping and restaurants. Good food.
Nothing
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedba… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewNice ambience, we felt comfortable and ease during our stay. The location is very good, it maybe far away from local attraction but there is a shopping mall across the street and pedestrian stalls just behind the hotel.
We can smell cooking from restaurant shops behind the hotel when we wait for the elevator to the rooms and the shower floor were too flat therefore water can leak out from the shower door.
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedba… Show more
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewReviewed: 21 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewIt is near to metro and many attractions as well as offices
The bed and pillows needs to be improved, was not that comfortable as the five star hotel should have.
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedba… Show more
Reviewed: 18 August 2024 · Stayed in July 2024
Verified reviewReviewed: 7 August 2024 · Stayed in August 2024
Verified reviewReviewed: 23 July 2024 · Stayed in July 2024
Verified reviewReviewed: 9 July 2024 · Stayed in June 2024
Verified reviewReviewed: 4 July 2024 · Stayed in June 2024
Verified reviewI like almost everything.
I don’t know yet.
Dear guest, Thank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely, Hotel Manager
Dear guest, Thank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our br… Show more
Reviewed: 15 January 2024 · Stayed in January 2024
Verified reviewCheck in horrendous , location awful at 9.05 told no food only room service , stupid QR that doesn’t scan , called room service told only chicken noodle soup available . Not normal Crown plaza standard Room fine
Room
Dear Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HANGZHOU QIANTANG. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Hotel Manager Again, thank you for sharing your comments,
Dear Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HANGZHOU QIANTANG. I would like to start by apologizing to you for not meeting your expectations. We strive to… Show more
Reviewed: 25 December 2023 · Stayed in September 2023
Verified reviewReviewed: 19 December 2023 · Stayed in December 2023
Verified reviewEverything about the property was perfect
Booking.com did not pay the hotel ahead of my visit. It was embarrassing for me when I wanted to checkin late at night and check out in the morning. I was told I owed.
Dear guest, Thank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely, Hotel Manager
Dear guest, Thank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our br… Show more
Reviewed: 31 October 2023 · Stayed in October 2023
Verified reviewGood location, very modern and well equipped, very nice staff
The staffs’ English speaking could be better
Dear guest, Thank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at (86) 571 2807 2888 or manager@cphzheda.com. Sincerely, Hotel Manager
Dear guest, Thank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our br… Show more
Reviewed: 3 October 2023 · Stayed in September 2023
Verified reviewlocation.
bathroom a bit old , and
Dear Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HANGZHOU QIANTANG. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (86) 571 2807 2888 or manager@cphzheda.com.
Dear Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HANGZHOU QIANTANG. I would like to start by apologizing to you for not meeting your expectations. We strive … Show more