We did have a rough start to our stay. On the first day, the AC in our suite wasn’t working, which was a real issue since the room only had windows on one side and no cross-ventilation. After a five-hour drive, we were already exhausted, so it was especially frustrating to walk into a room that was uncomfortably warm. It seemed like the AC problem had existed for a while, as the room was already hot when we arrived. When the staff came to check, their reaction felt somewhat dismissive — as if 25°C wasn’t a big deal. While I understand that many locals are more tolerant of warmer temperatures, as guests we found it uncomfortable, and the lack of urgency was disappointing at the time. Later, they moved us to a larger estate. While we still felt the original suite had a better location and more thoughtful design details, we decided not to fuss over it — after the hassle with the AC, we just didn’t want to move again. The F&B staff are warm and welcoming. However, if you choose to sit outside, the service may not be as attentive as indoors. On one occasion, no one realized we were still dining outside, and they began closing the indoor area before noticing there was still a table occupied outdoors.

Great hotel with exceptional staff, stunning views, and a brilliant location. The hotel enjoys a fantastic setting, with private access to the Ancient Town — a huge advantage. It’s surrounded by countless restaurants, bars, and services, yet somehow manages to remain peaceful and calm, offering the best of both worlds. The staff are warm, welcoming, and speak very good English, which made communication easy and pleasant. The building quality is outstanding, and you can feel the attention to detail in its design and maintenance. The hotel’s restaurant is another highlight. While we tried several local restaurants in the area, we always found ourselves coming back to dine at the hotel. The food is fresh, clean, and delicious — simply the best we had in weeks of traveling around Yunnan. Even on rainy days, the hotel keeps guests engaged with a variety of activities, which we really appreciated. There’s also a wonderful kids’ area that kept our little one entertained, making it an excellent choice for families. Another highlight is the setting for photos — the hotel’s design and backdrop make it a perfect spot for photography, adding an extra touch to the experience.

Stayed in July 2025

Nothing.

Everything.

Stayed in July 2025

The receptionist was not as helpful or informative . They did not inform us about the photography promotionn. It was in the day we were about to leave that we found out about it through other guests . They also didn’t seem very friendly or forthcoming in being helpful .

The traditional building , landscape , gym , location . Complimentary soft drinks and birthday cake was a plus . The daily activities too was great on rainy days .

Stayed in July 2025

Not all staff can speak english

The strategic location

Stayed in June 2025

The rooms were huge 😂

The whole compound and its surroundings!

Stayed in June 2025

Nothing

The location of the hotel is good, close to Ancient Town and cars can stop outside of the hotel (some hotels inside the Ancient Town are not accessible by cars). The view from the room's balcony is amazing, we sat on the bed and could see the night view of the ancient town. Hotel restaurant has a very good view of the ancient town as well. It's amazing to have dinner and breakfast appreciating the view. A lot of choices for breakfast. Staff of the hotel are good mannered and provide nice service.

Stayed in June 2025

Wifi is extremely slow is technically useless

Literally everything was PERFECTION! Staying here is like getting transported to a fairy tale. Moreover, I’ve visited Amandayan hotel to compare the two hotels and i have to say the intercontinental is much nicer in every single aspect

Stayed in June 2025

As with most hotels in China, laundry service is very expensive.

Excellent location and exceptional grounds. Very helpful staff, especially Nancy who booked our tour to Jade Dragon Snow Mountain for us and helped us with transport there.

Stayed in June 2025

It rained throughout our stay but the hotel provided umbrellas

Great 5 star hotel with an excellent location backing onto the Ancient City. Excellent facilities and service. Room was spacious and clean

Stayed in May 2025

Nothing - oh maybe the scent of the hand soap, shower gel etc. Apparently is a luxurious brand but we just find the scent too strong for our liking - but this is very personal. i think most would think highly of it.

The location - our room was just a minute into ancient city and into ZhongYi market. The room - good and spacious and a sliding door to separate living area and bedroom. The compound - very tranquil and fantastic landscaping. The architecture - beautiful. The staff - very friendly and helpful from housekeeping to buggy staff to front desk.

Stayed in May 2025

The hotel is massive, rooms are far from restaurants, and lobby. You need to call a buggy to bring you there. Ride is 5 minutes away however just something to consider.

Decor, staff, breakfast, location and view.

Stayed in May 2025

Clean, spacious and comfortable located in the center.

Stayed in April 2025

Exceptional service provided by Bella Zhang and Nero Yang made our stay memorable and special. Thank you to the both of them 😀😀😀

Stayed in March 2025

Our first night was a bit cold: thermostat was set to 26 C, and not warm enough. Next day the staff told us we have to set it to 32 C. They were so nice and immediately gave us extra heater, and extra blanket but in the end we don't need these, after setting thermostat to 32 C.

The location is great, on the south side of old town. One can enter the old town directly from the north gate (whereas the main hotel lobby is towards the south). We love the swimming pool (25 m). Room was large. Staff were most helpful: Tina at the front desk, and Simon as well. Travel desk also gave us suggestions for Jade Dragon tours on our own (via taxi and Didi).

Stayed in March 2025

A bidet for the toilet would have been nice.

The hotel is well-maintained, clean and beautifully designed. The location is excellent as it has two gates to access the Lijiang Ancient Town. Breakfast has a vast selection, and is delicious. Staffs are also friendly and helpful especially those who serve breakfast.

Stayed in February 2025

Just wonder that I stayed 2 nights and drink some beverage in the fridge on first night and the second night there's no any replenishment, just the leftover from first night in the fridge. Is it normal? 🤔

The hotel is spacious and decorate beautifully. The room is large, elegant and stay comfortably. Service is great esp. one (Rebecca) in Chinese restaurant she's very kind and helpful.

Stayed in January 2025

...aircon wasn't warm enough so it was cold at night. We were provided heater next day though.

Everything was perfect but except...

Stayed in January 2025

Can’t say anything bad about this one. Very recommended.

Stayed in January 2025

Nothing

The location near the old town was perfect for us to explore the whole area.

Stayed in December 2024

Nil

Proximity near to the old town and also the concierge service to arrange for the Jade Mountain ticket. The service of 和亚成was amazing.

Stayed in December 2024

The breakfast

The view and the proximity to the old town

Stayed in December 2024

Very good location, right next to the Old town. Great and spacious rooms, very nice breakfast. Massage at the spa was excellent too!

Stayed in December 2024

Nothing.

The location is excellent, with a small entrance directly to the Old Town and easy access from the main street which convenient for guests travelling with luggages. The hotel blends modern comfort with traditional architecure beautifully. The breakfast offered a great variety.

Stayed in December 2024

The hotel is gorgeous, with a 'to-die-for' view of the Jade Dragon Snow mountain. Very picturesque, and beautiful and well appointed rooms and grounds, and conveniently located, right next to the Lijiang Ancient Town. A special shout out to John from the concierge, who was fantastic and so very helpful with recommendations on side trips.

Stayed in November 2024