Reviews of InterContinental Lijiang Ancient Town Resort by IHG

Great hotel with exceptional staff, stunning views, and a brilliant location. The hotel enjoys a fantastic setting, with private access to the Ancient Town — a huge advantage. It’s surrounded by countless restaurants, bars, and services, yet somehow manages to remain peaceful and calm, offering the best of both worlds. The staff are warm, welcoming, and speak very good English, which made communication easy and pleasant. The building quality is outstanding, and you can feel the attention to detail in its design and maintenance. The hotel’s restaurant is another highlight. While we tried several local restaurants in the area, we always found ourselves coming back to dine at the hotel. The food is fresh, clean, and delicious — simply the best we had in weeks of traveling around Yunnan. Even on rainy days, the hotel keeps guests engaged with a variety of activities, which we really appreciated. There’s also a wonderful kids’ area that kept our little one entertained, making it an excellent choice for families. Another highlight is the setting for photos — the hotel’s design and backdrop make it a perfect spot for photography, adding an extra touch to the experience.

We did have a rough start to our stay. On the first day, the AC in our suite wasn’t working, which was a real issue since the room only had windows on one side and no cross-ventilation. After a five-hour drive, we were already exhausted, so it was especially frustrating to walk into a room that was uncomfortably warm. It seemed like the AC problem had existed for a while, as the room was already hot when we arrived. When the staff came to check, their reaction felt somewhat dismissive — as if 25°C wasn’t a big deal. While I understand that many locals are more tolerant of warmer temperatures, as guests we found it uncomfortable, and the lack of urgency was disappointing at the time. Later, they moved us to a larger estate. While we still felt the original suite had a better location and more thoughtful design details, we decided not to fuss over it — after the hassle with the AC, we just didn’t want to move again. The F&B staff are warm and welcoming. However, if you choose to sit outside, the service may not be as attentive as indoors. On one occasion, no one realized we were still dining outside, and they began closing the indoor area before noticing there was still a table occupied outdoors.

Everything.

Nothing.

The traditional building , landscape , gym , location . Complimentary soft drinks and birthday cake was a plus . The daily activities too was great on rainy days .

The receptionist was not as helpful or informative . They did not inform us about the photography promotionn. It was in the day we were about to leave that we found out about it through other guests . They also didn’t seem very friendly or forthcoming in being helpful .

The strategic location

Not all staff can speak english

The whole compound and its surroundings!

The rooms were huge 😂

The location of the hotel is good, close to Ancient Town and cars can stop outside of the hotel (some hotels inside the Ancient Town are not accessible by cars). The view from the room's balcony is amazing, we sat on the bed and could see the night view of the ancient town. Hotel restaurant has a very good view of the ancient town as well. It's amazing to have dinner and breakfast appreciating the view. A lot of choices for breakfast. Staff of the hotel are good mannered and provide nice service.

Nothing

Literally everything was PERFECTION! Staying here is like getting transported to a fairy tale. Moreover, I’ve visited Amandayan hotel to compare the two hotels and i have to say the intercontinental is much nicer in every single aspect

Wifi is extremely slow is technically useless

Excellent location and exceptional grounds. Very helpful staff, especially Nancy who booked our tour to Jade Dragon Snow Mountain for us and helped us with transport there.

As with most hotels in China, laundry service is very expensive.

Great 5 star hotel with an excellent location backing onto the Ancient City. Excellent facilities and service. Room was spacious and clean

It rained throughout our stay but the hotel provided umbrellas

The location - our room was just a minute into ancient city and into ZhongYi market. The room - good and spacious and a sliding door to separate living area and bedroom. The compound - very tranquil and fantastic landscaping. The architecture - beautiful. The staff - very friendly and helpful from housekeeping to buggy staff to front desk.

Nothing - oh maybe the scent of the hand soap, shower gel etc. Apparently is a luxurious brand but we just find the scent too strong for our liking - but this is very personal. i think most would think highly of it.

Decor, staff, breakfast, location and view.

The hotel is massive, rooms are far from restaurants, and lobby. You need to call a buggy to bring you there. Ride is 5 minutes away however just something to consider.