Reviews of Crowne Plaza Wuzhen by IHG
NO.1 Qingzhen Road, Wuzhen Town, Tongxiang City, Wuzhen, 314501 Tongxiang, China
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe bearkfast
Reviewed: 6 April 2025 · Stayed in March 2025
Verified reviewThe family unit we stayed in was very spacious. Very clean. Breakfast buffet was excellent.
Some of the chairs in the restaurants were covered with stains - please improve on this.
Dear Guest, Thank you for staying at Crowne Plaza Wuzhen and sharing your thoughtful feedback! We’re thrilled to hear that you enjoyed the spaciousness of your family room, the cleanliness, and our breakfast offerings—it means a lot to our team. We sincerely apologize for the stained chairs in the restaurant, as this falls short of our usual standards. We’ve already addressed this issue with our housekeeping and F&B teams to conduct a deep cleaning and reinforce inspection protocols to prevent recurrence. Your input helps us improve, and we hope to welcome you back soon for an even better experience. Please don’t hesitate to reach out if we can assist further. Warm regards, General Manager
Dear Guest, Thank you for staying at Crowne Plaza Wuzhen and sharing your thoughtful feedback! We’re thrilled to hear that you enjoyed the spaciousness of your family room, the cleanliness, and our breakfast offerings—it means a lot to our… Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewThe hotel is very well located close to the east side of wuzhen and to the bus station. It delivers what you expectations from an hotel of it's price range and chain
Breakfast could be improve for western taste
Dear Guest, Thank you for choosing Crowne Plaza Wuzhen and taking the time to share your feedback! We’re delighted to hear that you found our hotel’s location convenient for exploring Wuzhen and that it met your expectations for the brand and value. Regarding your comment about the breakfast, we truly appreciate your suggestion. We strive to offer diverse dining options, and your input will help us enhance our Western breakfast selections. We’ve shared your feedback with our culinary team to make necessary improvements for a more inclusive dining experience. Your insights are invaluable to us, and we hope to welcome you back soon for an even better stay! Warm regards, General Manager
Dear Guest, Thank you for choosing Crowne Plaza Wuzhen and taking the time to share your feedback! We’re delighted to hear that you found our hotel’s location convenient for exploring Wuzhen and that it met your expectations for the brand … Show more
Reviewed: 4 February 2025 · Stayed in February 2025
Verified reviewthe location near to west gate wuzhen. there is a kid zone for those who bring their children.
not much of eatery or restaurant around.
Dear Guest, Thank you for your wonderful review and for sharing your positive experience at Crowne Plaza Wuzhen! We are thrilled to know that you enjoyed our family-friendly facilities and convenient location. While the hotel is situated just outside the Wuzhen scenic area, you’ll find plenty of authentic local restaurants nearby. Additionally, we offer both a Chinese restaurant and a buffet dining option within the hotel for your convenience. At Crowne Plaza Wuzhen, we remain committed to the InterContinental Hotels Group’s mission of "Delivering True Hospitality." We will continue striving to provide you with impeccable service and thoughtful details to make every stay exceptional. We sincerely look forward to welcoming you back soon! Warm regards, General Manager
Dear Guest, Thank you for your wonderful review and for sharing your positive experience at Crowne Plaza Wuzhen! We are thrilled to know that you enjoyed our family-friendly facilities and convenient location. While the hotel is situated… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewCleanliness and great hospitality. Proximity to Wuzhen is a plus
Availability of club lounge is lacking. Perhaps due to the off peak season.
Dear Guest, Thank you very much for your positive review and kind words about Crowne Plaza Wuzhen! We are delighted to hear your appreciation for our cleanliness, service, and location. Please kindly note that the Executive Lounge is currently not open to the public. We sincerely apologize for any inconvenience this may have caused. At Crowne Plaza Wuzhen, we adhere to the InterContinental Hotels Group's philosophy of "Delivering True Hospitality." We will continue striving to provide you with impeccable professional service and attention to detail, ensuring a flawless travel experience. We look forward to welcoming you back soon! Best regards, General Manager
Dear Guest, Thank you very much for your positive review and kind words about Crowne Plaza Wuzhen! We are delighted to hear your appreciation for our cleanliness, service, and location. Please kindly note that the Executive Lounge is curre… Show more
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewCleaness and cycling facilities
No. Fast food counter.
Dear guest, hello! Thank you very much for your positive feedback and love for Crowne Plaza Wuzhen! We are pleased to see your praise for the hotel's bicycle facilities and cleanliness. We have recorded the issue you raised about the fast food counter and forwarded it to the relevant departments of the hotel for follow-up. We will continue to work hard to improve the guest experience! Please believe that this incident does not reflect the true service level of the hotel. We sincerely hope that you have the time to visit again. We will definitely showcase the professional service level of Crowne Plaza Wuzhen Hotel and create an unforgettable journey for you! Thank you again for your valuable feedback. Wishing you a happy life-- General Manager
Dear guest, hello! Thank you very much for your positive feedback and love for Crowne Plaza Wuzhen! We are pleased to see your praise for the hotel's bicycle facilities and cleanliness. We have recorded the issue you raised about the fa… Show more
Reviewed: 1 November 2024 · Stayed in October 2024
Verified reviewReviewed: 10 July 2024 · Stayed in July 2024
Verified reviewReviewed: 21 May 2024 · Stayed in April 2024
Verified reviewIt was good location. Very nice hotel
There was no bar and only one restaurant choice
Dear guest, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your recognition of the hotel, and even more so for acknowledging its geographical location. Regarding your feedback that the hotel did not have an unpleasant bar experience, we attach great importance to it and have followed up and dealt with it as soon as possible. We sincerely apologize to you and will make immediate improvements. The hotel has requested relevant departments to follow up. The guest experience has always been a key focus of our attention. Thank you for your feedback and we look forward to seeing our progress during your next stay. Wishing you a happy life—— General Manager
Dear guest, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your recognition of the hotel, and even more so for acknowledging its geographical location. Reg… Show more
Reviewed: 7 May 2024 · Stayed in April 2024
Verified reviewReviewed: 2 May 2024 · Stayed in April 2024
Verified reviewReviewed: 11 April 2024 · Stayed in April 2024
Verified reviewReviewed: 25 March 2024 · Stayed in March 2024
Verified reviewQuality and feel very nice
Hotel restaurant limited options and very high price. Room cleaning staff needs to put more attention l.
Dear guest, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your affirmation of the hotel. We have recorded and conveyed the restaurant's limitations, high prices, and room cleaning issues you raised to the relevant departments of the hotel for follow-up, and will continue to work hard to improve the guest experience! Please believe that this incident does not reflect the true service level of the hotel. We sincerely hope that you have the time to visit again. We will definitely showcase the professional service level of Crowne Plaza Wuzhen Hotel and create an unforgettable journey for you! Thank you again for your valuable feedback. Wishing you a happy life-- General Manager
Dear guest, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your affirmation of the hotel. We have recorded and conveyed the restaurant's limitations, h… Show more
Reviewed: 29 December 2023 · Stayed in December 2023
Verified reviewReviewed: 19 November 2023 · Stayed in November 2023
Verified reviewThe staff are very helpful, especially the concierge (I forgot his name). When he was going home, he took us to the bus central station for the information so tomorrow we can go by ourselves.
The heater was a little cold
Dear guest, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your affirmation of the hotel, and even more so for your affirmation of the hotel staff. We will convey your recognition to the staff. We attach great importance to your feedback about the unpleasant experience of heating in the hotel room and will follow up and handle it as soon as possible. We sincerely apologize to you and will make immediate improvements. The hotel has requested relevant departments to follow up. The guest experience has always been a key focus of our attention. Thank you for your feedback and we look forward to seeing our progress during your next stay. Wishing you a happy life—— General Manager
Dear guest, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your affirmation of the hotel, and even more so for your affirmation of the hotel staff. We will… Show more
Reviewed: 9 November 2023 · Stayed in November 2023
Verified reviewClean and comfortable
Non
Dear guest, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your affirmation of the hotel, and even more so for your recognition of the cleanliness and hygiene of the hotel. Customer satisfaction is our service tenet, and we will continue to provide you with high-quality service to create an unforgettable stay experience. We look forward to your visit again! Best wishes! -—— General Manager
Dear guest, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your affirmation of the hotel, and even more so for your recognition of the cleanliness and hygi… Show more
Reviewed: 23 September 2023 · Stayed in September 2023
Verified reviewAn elegant property in a perfect location to reach the East Gate entrance of the water town (10 mins walk) and very close (3 Mins walk) to the inter-city and local area bus station. The hotel is modern and well-maintained, with very clean rooms and very helpful front desk staff. Food in the Chinese restaurant was of a high standard and the buffet breakfast offered a huge variety of choices.
This hotel did not disappoint.
Dear guest, hello! Thank you very much for your positive feedback and love for Crowne Plaza Wuzhen! We are pleased to see your praise for the hotel staff's service, catering products, location, and cleanliness. The Crowne Plaza Wuzhen Hotel has always adhered to the service philosophy of InterContinental Group's "delivering true hospitality". We will continue to strive to provide you with impeccable professional service and detailed experience, making your journey perfect. We look forward to your visit again! Best wishes—— General Manager
Dear guest, hello! Thank you very much for your positive feedback and love for Crowne Plaza Wuzhen! We are pleased to see your praise for the hotel staff's service, catering products, location, and cleanliness. The Crowne Plaza Wuzhen H… Show more
Reviewed: 19 September 2023 · Stayed in June 2023
Verified reviewReviewed: 3 July 2023 · Stayed in July 2023
Verified reviewAll good
Dear guest, hello! Thank you very much for staying at the Crown Holiday Hotel in Wuzhen and giving it a good review. Since its opening, the hotel has always put guest satisfaction first, adhering to the brand concept of "business travel achieves career, but also life", providing every business travel guest with a warm and comfortable stay experience. Thank you again for your high appreciation of the hotel, and we look forward to your next stay. Best wishes—— General Manager
Dear guest, hello! Thank you very much for staying at the Crown Holiday Hotel in Wuzhen and giving it a good review. Since its opening, the hotel has always put guest satisfaction first, adhering to the brand concept of "business trave… Show more
Reviewed: 15 June 2023 · Stayed in May 2023
Verified review