Reviews of Crowne Plaza Xi'an by IHG
No.1 Zhu Que Zhong Road, Beilin, 710061 Xi'an, China
#8 of 100 hotels in Xi'an
Guests' ChoiceReview score
Based on 55 hotel reviews
9.3Score breakdown
-
Cleanliness
9.7
-
Comfort
9.7
-
Location
9.0
-
Facilities
9.4
-
Staff
9.6
-
Value for money
9.4
-
Free WiFi
8.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
-
Reviewed: 10 August 2025
Michael
Hong Kong14 reviews1 helpful vote9.0“Nice stay, very convenient and fast”- • Leisure trip
- • Group
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
None
Friendly staff, good location, high standard of interior
Stayed in August 2025
-
Reviewed: 3 July 2025
Adrian-marian
Romania5 reviews1 helpful vote10“Everything was very good.”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite Lounge Access
- • Stayed 2 nights
- • Submitted via mobile
The staff was very helpful with any problem. The lady at the reception (reception manager/guest reception) treated us with maximum professionalism and kindness, showed all her availability and solved all our requests. Varied breakfast, including traditional products. The swimming pool is very ok.
Stayed in July 2025
-
Reviewed: 20 June 2025
Unashe
Zimbabwe2 reviews10“Good”- • Leisure trip
- • Couple
- • Standard King Room - Accessible
- • Stayed 1 night
- • Submitted via mobile
Good a comfortable stay
Stayed in June 2025
-
Reviewed: 13 June 2025
The
Singapore55 reviews7 helpful votes9.0“One of the best hotel in Xian”- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Very clean hotel with high standards
Stayed in June 2025
-
Reviewed: 6 June 2025
Matthew
United Kingdom20 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
- • Submitted via mobile
Great stay. Helpful staff. Would recommend.
Stayed in May 2025
-
Reviewed: 1 May 2025
Roberto
Italy74 reviews22 helpful votes8.0“Good enough”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
- • Submitted via mobile
They don’t speak English at all and rooms are old and needs to be renovated. Moreover, smell of cigarettes in the room - I suppose due to air conditioning
Overall good hotel, amazing breakfast, good position and nice services
Stayed in May 2025
-
Reviewed: 29 April 2025
Pieter
Belgium60 reviews3 helpful votes9.0“Well run local business hotel”- • Business trip
- • Couple
- • Standard Room
- • Stayed 3 nights
- • Submitted via mobile
A small point of improvement might be English proficiency with staff.
Location, the architecture of the building, lobby, generous breakfast, businesshotel and they know what is important for the crowd they cater to
Stayed in April 2025
-
Reviewed: 27 April 2025
Yik
Malaysia7 reviews10“Very enjoyable and memorable stay”- • Leisure trip
- • Couple
- • Standard King Room - High Floor
- • Stayed 3 nights
- • Submitted via mobile
Nothing.
The service of the staff, very attentive. One of your staff, Lucy Wang was very helpful indeed, and all other staff were polite with quick responsiveness.
Stayed in April 2025
-
Reviewed: 25 April 2025
Jasmin
Singapore1 review9.0“Fantastic Hotel in great location, amazing breakfast and very helpful staff”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
Room service bar code didn’t work for me and I had some trouble with the staff to get something ordered by phone. When I got to the reception they were very apologetic and helped to order the food. Just a minor issue
Amazing room, very clean and in walking distance from the old city wall. The breakfast was excellent too.
Stayed in April 2025
-
Reviewed: 31 March 2025
Vikram
India15 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
Very hot in the room, the hotel was kind enough to provide a fan, and open the windows, but still too hot.
Stayed in March 2025
-
Reviewed: 17 March 2025
Ali
Turkey28 reviews5 helpful votes8.0“Good value”- • Leisure trip
- • Family with young children
- • Standard King Room - High Floor
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Staff were very helpful, reception upgraded our room to suite. Everytime we ask for help they were ready to support.
Stayed in March 2025
-
Reviewed: 29 December 2024
Daphne
Singapore2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
The hotel is well kept, staff are very friendly. Near stadium station which is only one station away from Saga shopping mall. Love this hotel as the food and service are superb!
Stayed in December 2024
-
Reviewed: 28 December 2024
Florin
Romania116 reviews12 helpful votes10“Excellent”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
- • Submitted via mobile
-
Hotel located close to the metro station with friendly staff, room cleaning and daily towel change. Breakfast was varied and more than enough.
Stayed in December 2024
-
Reviewed: 28 December 2024
Kai
Singapore8 reviews1 helpful vote9.0“Value for money stay”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Easy access to many places like shopping malls, short walk to the Xi’an Museum and park and a short walk to the metro station. Buffet breakfast have a very good spread and service staff were very helpful.
Stayed in December 2024
-
Reviewed: 18 November 2024
Andrew
United Kingdom2 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
- • Submitted via mobile
Staff were great and extremely helpful. The suites are lovely to stay in with wonderful views, the food in the main restaurant was delicious and had cuisines from around the world as well as local food. Mr Wang was a great concierge at the desk too
Stayed in November 2024
-
Reviewed: 24 October 2024
Mark
Australia17 reviews9.0Superb- • Leisure trip
- • Couple
- • High Floor Standard Twin Room
- • Stayed 8 nights
The pillows are too soft
The breakfast is good.
Stayed in October 2024
-
Reviewed: 21 October 2024
Kalpesh
India3 reviews9.0Superb- • Business trip
- • Solo traveller
- • Standard King Room - High Floor
- • Stayed 2 nights
Its close to stadium & few residence bldgs. In Evening nothing much activities or shopping nearby
I was upgraded to suite & it was fabulous. Breakfast was good. Like other china hotels for vegetarian people less choice.
Stayed in October 2024
-
Reviewed: 25 September 2024
Ariel
Spain4 reviews10“I 100% recommend staying here when visiting Xi’an.”- • Leisure trip
- • Couple
- • Standard King Room - High Floor
- • Stayed 2 nights
- • Submitted via mobile
Nothing.
Excellent location and the property was truly 5 stars, modern. We stayed in a superior king room so, don’t know about the others rooms but ours was incredible. Views, bathroom with shower and tub, smart toilet, everything.
Stayed in September 2024
-
Reviewed: 24 September 2024
Chelsea
Australia1 review10“The problem with the room booking was resolved promptly upon check-in. Great experience!”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 4 nights
Nothing
Lots of variety at the buffet. Meticulous room service.
Stayed in September 2024
-
Reviewed: 18 September 2024
Komni
Venezuela33 reviews6 helpful votes9.0“Location and friendly staff”- • Leisure trip
- • Family with young children
- • Standard King Room - High Floor
- • Stayed 4 nights
- • Submitted via mobile
N/A
Helpful and friendly staff. Variety of food options. Wifi was great . Facilities were nice.
Stayed in September 2024
-
Reviewed: 13 September 2024
Alan
United Kingdom10 reviews2 helpful votes9.0“very enjoyable stay.”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 3 nights
A one-off use swimming hat is required for an extra charge.
Very helpful front desk, good size room and very clean. the breakfast is excellent.
Stayed in September 2024
-
Reviewed: 16 August 2024
Lakshmana
Kuwait8 reviews8.0“the facility is very good”- • Business trip
- • Group
- • Standard King Room - High Floor
- • Stayed 6 nights
some of the reception staff could not speak in English
good staff. clean& hygiene room,/wash rooms, quiet room.
Stayed in July 2024
-
Reviewed: 15 August 2024
Diego
Spain21 reviews4 helpful votes10“Highly recommended”- • Leisure trip
- • Group
- • Standard King Room - Accessible
- • Stayed 2 nights
- • Submitted via mobile
Amazing! Great room. Well located. Very clean and super helpful receptionists, they recommended us great local places for dinner!! Much appreciated 😊
Stayed in August 2024
-
Reviewed: 6 August 2024
Nick
United Kingdom12 reviews2 helpful votes10“Absolutely superb.”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 3 nights
nothing for us.
fantastic stay in this hotel. A little out of the centre but definitely worth staying here. We were so well looked after. Starting with meeting Jeffrey who was amazing. Rooms were very spacious with loads of room. Not interconnecting but doors right next to each other. large beds allowing out 3 children 14,13 and 10 to sleep together. Nice and cool. Seperate ac for large bathroom (seperate bath and shower) which when left off allowed us to dry some clothes. Amazing breakfast and superb 51st floor dining restaurant which was very reasonably priced when we visited - they have a western section as well as a xi'an bbq section - we preferred the BBQ section. Fantastic staff - alot spoke fantastic english. exceptional concierge arranging trip to Hua Mountain - you need at least 11 hours!. 10-15 minute walk from metro station.
Stayed in August 2024
Showing 1 – 25
Guests also reviewed these properties:
-
Towers Hotel & SpaSwansea, UK
-
-
Goldschmiedt VendégházPálköve, Hungary
-
Ace Hotel BatamNagoya, Indonesia
-
Sunbank AccommodationLlangollen, UK
-
Appartment in Cologne SüdCologne, Germany
-
Dali Moonlight B&BTaitung City, Taiwan
-
Cabañas Puerto VarasPuerto Varas, Chile
