Reviews of Crowne Plaza Xi'an by IHG
No.1 Zhu Que Zhong Road, Beilin, 710061 Xi'an, China
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, good location, high standard of interior
None
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XIAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 02988668888 or Leslie.cao@ihg.com.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XIAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve … Show more
Reviewed: 15 July 2025 · Stayed in May 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThe staff was very helpful with any problem. The lady at the reception (reception manager/guest reception) treated us with maximum professionalism and kindness, showed all her availability and solved all our requests. Varied breakfast, including traditional products. The swimming pool is very ok.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XIAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 02988668888 or Leslie.cao@ihg.com.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XIAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve … Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewGood a comfortable stay
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XIAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 02988668888 or Leslie.cao@ihg.com.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XIAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewVery clean hotel with high standards
Nothing
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XIAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 02988668888 or Leslie.cao@ihg.com.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XIAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve … Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewGreat stay. Helpful staff. Would recommend.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XIAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 02988668888 or Leslie.cao@ihg.com.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XIAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve … Show more
Reviewed: 1 May 2025 · Stayed in May 2025
Verified reviewOverall good hotel, amazing breakfast, good position and nice services
They don’t speak English at all and rooms are old and needs to be renovated. Moreover, smell of cigarettes in the room - I suppose due to air conditioning
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 02988668888 or Leslie.cao@ihg.com.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewLocation, the architecture of the building, lobby, generous breakfast, businesshotel and they know what is important for the crowd they cater to
A small point of improvement might be English proficiency with staff.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe service of the staff, very attentive. One of your staff, Lucy Wang was very helpful indeed, and all other staff were polite with quick responsiveness.
Nothing.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewAmazing room, very clean and in walking distance from the old city wall. The breakfast was excellent too.
Room service bar code didn’t work for me and I had some trouble with the staff to get something ordered by phone. When I got to the reception they were very apologetic and helped to order the food. Just a minor issue
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more
Reviewed: 8 April 2025 · Stayed in February 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewVery hot in the room, the hotel was kind enough to provide a fan, and open the windows, but still too hot.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewStaff were very helpful, reception upgraded our room to suite. Everytime we ask for help they were ready to support.
Nothing
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in February 2025
Verified reviewReviewed: 12 January 2025 · Stayed in December 2024
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewThe hotel is well kept, staff are very friendly. Near stadium station which is only one station away from Saga shopping mall. Love this hotel as the food and service are superb!
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewHotel located close to the metro station with friendly staff, room cleaning and daily towel change. Breakfast was varied and more than enough.
-
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewEasy access to many places like shopping malls, short walk to the Xi’an Museum and park and a short walk to the metro station. Buffet breakfast have a very good spread and service staff were very helpful.
Nothing
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 4 December 2024 · Stayed in September 2024
Verified reviewReviewed: 18 November 2024 · Stayed in November 2024
Verified reviewStaff were great and extremely helpful. The suites are lovely to stay in with wonderful views, the food in the main restaurant was delicious and had cuisines from around the world as well as local food. Mr Wang was a great concierge at the desk too
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewThe breakfast is good.
The pillows are too soft
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to imp… Show more