Reviews of East Maple Hotel Apartment - Guangzhou Financial City Sanxi Metro Station
Store 106, Building 11, One Zhuguang Financial City, Huangpu Avenue, Tianhe District, Guangzhou, 510000 Guangzhou, China
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Reviewed: 5 July 2025 · Stayed in April 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewLocation is good - has all what we need food & entertainment. No Pool available as yet. Staff was good or tried to assist were can. Cleanses - got better over time. Confirm washer/dryer machine if needed. BEWARE of mosquito - very bad.
There were a few little things but the Staff assisted to make my Stay over as time goes by - so am happy in general. (am quite picky with things)
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewThe locality seems newly developed so its clean and neat.
There are a multiple issues with the property. 1. No Kitchenware, No Cooking/Heating Utensils & NO Cutlery Provided - It being a serviced apartment having a pantry, the basic mentioned above should have been provided. On asking for it, they gave a few disposable plates & disposable cutlery which wasn't enough for a stay on 4 person for 4 nights. Also they provided us with dirty non-induction Cooking Utensil which seems like it could blast any moment when used to heat ready food. 2. False information provided by Reception Team. We were to Check out at 6 am in the morning as we had a flight to catch. One day prior to our checkout, we checked with the Receptionist if the Reception will be open in the morning and we were told that the Reception is operational "24x7". The same is also mentioned on a Plaque Card in the reception. But guess what, at the time of our checkout, the reception was closed with a Sign Board Hung on its Glass Door saying they will open at 9:00 am. Sharing the Photo of the same for your knowledge and reference. 3. At the time of Checkin they took excess amount and said that they will consider the Difference amount as a deposit and will refund the same at the time of checkout. The same has not yet been refunded as their Reception was non operational at the time of checkout and their responses are not helpful at all.
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewSpacious
Cleanliness
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewThe staff was helpful and friendly. I also like that they provide daily change of our bath towels.
Cleanliness is not as good. When we checked in, it was dusty and can see finger prints on the glass balustrades. Floor was dusty and the washing machine was really dirty. I had to clean the washing machine myself before starting to use it. We have informed the office about this and they have sent someone to clean it, but unfortunately I can’t really feel a difference when we’re back to the apartment.
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewEverything ok.
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewVery small apartments - not recommended for families - bed mattresses very uncomfortable - feels like sleeping on rocks
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewLocation
In kitchen no cutlery
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewNo wardrobe to hang cloth especially December travel bring alot of winter jacket
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewSurrounding of the location is quiet, comfortable.
Hotel location is located quite some distance from the city.
Reviewed: 8 December 2024 · Stayed in November 2024
Verified reviewThe area is nice. Metro walking distance
The apartment comes with a kitchenette but no pots, pans or cutlery to cook with. The cleaning wasn't that great. The pillowcase had an odor of sweat.
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewThe staff were excellent, particularly the front desk manager Bom Grey
Cleaning routine needs to improve
Reviewed: 9 November 2024 · Stayed in November 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewGreat location with loads of shopping close by. Supermarket for fresh food and ATM to draw cash. On site is a great restaurant and a small shop to buy water or treats. Daily cleaning and replacement of towels was done. Linen and towels are good quality. Bathroom essentials were provided. Staff are wonderful and very helpful.
For an international guest WiFi is not suitable so prepare to purchase your own data. The kitchenette is not equipped for cooking. There are no utensils, plates or cooking facilities. Only a fridge/freezer. On request they brought us plastic plates, forks and spoons.
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewclean and good view
Thank you very much for taking the time to share your feedback about your stay at East Maple Hotel. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stay just as enjoyable as the previous one. We are delighted you enjoyed your stay with us and wish to make East Maple your preferred host in Guangzhou.
Thank you very much for taking the time to share your feedback about your stay at East Maple Hotel. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stay just as enjoyable as the … Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewReviewed: 28 August 2024 · Stayed in June 2024
Verified reviewThe view
cleaniless
【 Unlimited free flow of mineral water 】 Dear guests: Hello! Thank you so much for your interest in our hotel! The pace of progress will never stop, for your trust, we will be more persistent, East Maple Hotel will always stand in this city, waiting for your arrival! See you or see you! I wish: smile often!
【 Unlimited free flow of mineral water 】 Dear guests: Hello! Thank you so much for your interest in our hotel! The pace of progress will never stop, for your trust, we will be more persistent, East Maple Hotel will always stand in this city… Show more
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewNothing it was the worst place I stayed in
Because its not even a hotel like u are in a room in jail
[24-hour Butler Service] Hello, I'm sorry to bring you a bad experience, our rooms are duplex, it does not look as spacious as the floor, but the room is separate from the living room, the room equipment configuration is relatively complete Oh, we are sorry for the inconvenience caused to you.
[24-hour Butler Service] Hello, I'm sorry to bring you a bad experience, our rooms are duplex, it does not look as spacious as the floor, but the room is separate from the living room, the room equipment configuration is relatively comp… Show more
Reviewed: 25 July 2024 · Stayed in July 2024
Verified reviewThe location is close to metro and mall and supermarket Sam's.
Everything is close, and the main thing is the metro station is near bay because I have a hard time with a taxi .
[Near Line 5 Sanxi Subway Station] Dear customers, thank you for your support and trust in our products, your brief words are certainly better than countless compliments, your satisfaction is our greatest support! We will also often do some promotional activities, please pay more attention to friends! Looking forward to your visit again! Good luck to you!
[Near Line 5 Sanxi Subway Station] Dear customers, thank you for your support and trust in our products, your brief words are certainly better than countless compliments, your satisfaction is our greatest support! We will also often do some… Show more
Reviewed: 2 July 2024 · Stayed in June 2024
Verified reviewIt was a good stay, the place was clean and the view was amazing