Reviews of DoubleTree by Hilton Hangzhou East
No. 600, Jin Sha Avenue, Hangzhou, Jianggan, 310018 Hangzhou, China
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Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 March 2025 · Stayed in January 2025
Verified reviewReviewed: 15 February 2025 · Stayed in January 2025
Verified reviewReviewed: 15 November 2024 · Stayed in November 2024
Verified reviewThe location is close to the metro, commercial centre, shops and public garden. Breakfast was amazing.
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewThe breakfast was fresh and good. A large selection of western and chinese food and sweets. The location is close to the metro as well as commercial centres and public garden.
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 19 March 2024 · Stayed in March 2024
Verified reviewLocation is ideal - the shopping centre across the road is handy for restaurants and anything that you have forgotten. Right next to the metro station too.
The breakfast is disappointing - as a vegetarian there is little for me to eat and the coffee is terrible. There is now only one member of staff operating the lounge bar and the cafe - this isn't ideal. The piano in the lounge bar needs fixing - it is automated and has a fault - the 'music' coming out of it is annoying beyond belief. Some (not all) of the Concierge and Door Staff need further training in how to deal with guests
Dear guest, Thank you for staying at DoubleTree by Hilton Hangzhou East! Rest assured that we have taken your suggestion about the breakfast and service to heart and that we will make the necessary improvements. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！
Dear guest, Thank you for staying at DoubleTree by Hilton Hangzhou East! Rest assured that we have taken your suggestion about the breakfast and service to heart and that we will make the necessary improvements. Hope to welcome you back at … Show more
Reviewed: 18 March 2024 · Stayed in March 2024
Verified reviewReviewed: 6 March 2024 · Stayed in March 2024
Verified reviewReviewed: 6 March 2024 · Stayed in March 2024
Verified reviewReviewed: 27 January 2024 · Stayed in December 2023
Verified reviewCouldn't change the A/C. A bit noisy from outside.
Dear guest, Thank you for staying at DoubleTree by Hilton Hangzhou East! Rest assured that we have taken your suggestion about the noise to heart and that we will make the necessary improvements. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！
Dear guest, Thank you for staying at DoubleTree by Hilton Hangzhou East! Rest assured that we have taken your suggestion about the noise to heart and that we will make the necessary improvements. Hope to welcome you back at our hotel in the… Show more
Reviewed: 23 September 2023 · Stayed in September 2023
Verified reviewUsage of the swimming pool. Was not informed about the operating hours in advance. The pool opens at 9am. We are not allowed to access the pool without wearing the cap.
Dear guest, Thank you for staying at DoubleTree by Hilton Hangzhou East! Rest assured that we have taken your suggestion about the swimming pool to heart and that we will make the necessary improvements. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！
Dear guest, Thank you for staying at DoubleTree by Hilton Hangzhou East! Rest assured that we have taken your suggestion about the swimming pool to heart and that we will make the necessary improvements. Hope to welcome you back at our hote… Show more
Reviewed: 27 August 2023 · Stayed in June 2023
Verified reviewQuiet, well located, even English speaking staff, friendly, good breakfast
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Dear guest, just wanted to thank you for your recent stay here at DoubleTree by Hilton Hangzhou East! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
Reviewed: 12 May 2023 · Stayed in March 2023
Verified reviewThank you for your review. I am pleased to hear you enjoyed your stay and will let our staffs know that they helped you have a great stay with us. All of us at DoubleTree by Hilton Hangzhou East are passionate about hospitality and we hope to see you again soon.
Thank you for your review. I am pleased to hear you enjoyed your stay and will let our staffs know that they helped you have a great stay with us. All of us at DoubleTree by Hilton Hangzhou East are passionate about hospitality and we hope … Show more
Reviewed: 3 May 2023 · Stayed in May 2023
Verified reviewReviewed: 12 February 2023 · Stayed in February 2023
Verified reviewExcellent: from help desk staff to the food, the facilities... Beautiful big swimming pool, pool tables available, breakfast with both Western and Chinese food options, pastries, waffles made on the spot... A gem in Xiasha! Also got a late 3pm checkout. I will return!
Nothing
Dear guest, your comments about your stay at DoubleTree by Hilton Hangzhou East made me smile. We know it’s the little things that make your stay more comfortable along with our great location. Hope to see you again soon.
Reviewed: 30 November 2022 · Stayed in November 2022
Verified reviewDear guest, thanks for staying here at DoubleTree by Hilton Hangzhou East. We’re glad you had a taste of our warm, caring service along with our delicious cookie at check in. We look forward to welcoming you back.