Reviews of DoubleTree by Hilton Heyuan
No. 123 Yuewang Av., 517000 Heyuan, China
Loading
Guests also reviewed these properties:
Keszthely, Hungary
Singapore, Singapore
Buenavista del Norte, Spain
Belém, Brazil
Fairbanks, United States
Uhldingen-Mühlhofen, Germany
Stillingfleet, United Kingdom
Sydney, Australia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewLocation, breakfast, parking, and the fact that it’s dog friendly. They brought a nice little house and bowls for the four-legged guest 😀
There is an additional charge for pets, which 100% fair and justifiable, and you get assigned to a pet friendly room, so as not to leave other rooms smelling. This is also a very good practice. The only catch is that the pet friendly room smells really bad, with severely stained carpets. They could use the extra charge to deep clean those carpets.
Dear guest, thank you for choosing to stay at DoubleTree by Hilton Heyuan and sharing your experience with us. We sincerely apologize for the cleaning issue you encountered. Hilton Group is committed to providing a clean and hygienic environment. Your feedback has been shared with our housekeeping department, which will help us continue to focus on this aspect in our daily work. We will be more meticulous. We hope you will consider staying with us again in the future to experience our progress. Wish you a pleasant journey!
Dear guest, thank you for choosing to stay at DoubleTree by Hilton Heyuan and sharing your experience with us. We sincerely apologize for the cleaning issue you encountered. Hilton Group is committed to providing a clean and hygienic enviro… Show more
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewGreat room for the price, friendly staff, quite an impressive hotel.
Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us. DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support.We wish you a nice day.
Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us. DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. Thank you once aga… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewThe cookie and the service at reception
Restaurant and breakfast room medium/low standard
Dear guests, thank you for staying at DoubleTree by Hilton Heyuan. We are very sorry that our restaurant did not meet your expectations, you are welcome to give us more feedback on the dining experience and point out the shortcomings in our service process, we will strengthen the quality of restaurant products, to provide guests with a better dining experience, if you have any questions or assistance during the stay can call the "Careline" contact us, we will be happy to serve you. Thank you again for your comments, and we sincerely look forward to your coming again to feel our progress.
Dear guests, thank you for staying at DoubleTree by Hilton Heyuan. We are very sorry that our restaurant did not meet your expectations, you are welcome to give us more feedback on the dining experience and point out the shortcomings in our… Show more
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewNice hotel and suitable price
Dear Guest： A warm greeting from DoubleTree by Hilton Heyuan Thank you for taking your precious time in sharing your comment with us. Doubletree by hilton heyuan is dedicated to provide you the service that exceeds your expectations.Hope that you will give us the opportunity to better serve you in the near future. With best regards.
Dear Guest： A warm greeting from DoubleTree by Hilton Heyuan Thank you for taking your precious time in sharing your comment with us. Doubletree by hilton heyuan is dedicated to provide you the service that exceeds your expectations.Hope … Show more
Reviewed: 1 August 2023 · Stayed in July 2023
Verified reviewGood location. Close to a big mall.
The air condition seems not cold enough.,,
Dear Guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us.DoubleTree Located in the central business area of Heyuan, being adjacent to Jianji Mall. Whether you are on business or holiday, DoubleTree will definitely be your best choice for a comfortable and memorable stay. We have already shared them with the team and immediate action has been done to improve the service details. We look for ward to your next stay with us and thanks a again for the comments. Yours sincerely.
Dear Guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us.DoubleTree Located in the central business area of Heyuan, being adjacent to Jianji Mall. Whether you are on busine… Show more
Reviewed: 15 May 2023 · Stayed in May 2023
Verified reviewOverall is fine
The aircond in the room not cold and wake us up in the middle due to sweat. Frontline staff is slow and not instruct the guess for follow queue
Dear Guest： A warm greeting from DoubleTree by Hilton Heyuan Thank you for taking your precious time in sharing your comment with us. I feel sorry that the experience was not up to your expectations especially for the air conditioning&Service,should your travel bring you back to Heyuan, we have shared this to the travel agency , and they promised that it will not happen again. Doubletree by hilton heyuan is dedicated to provide you the service that exceeds your expectations.Thank you once again for your support.
Dear Guest： A warm greeting from DoubleTree by Hilton Heyuan Thank you for taking your precious time in sharing your comment with us. I feel sorry that the experience was not up to your expectations especially for the air conditionin… Show more