Reviews of DoubleTree By Hilton Shenzhen Nanshan Hotel & Residences
No. 3109 Qianhai Road, Nanshan District, Nanshan, 518054 Shenzhen, China

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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLovely warm cookies on arrival, Great english from check in and check out. The rooms are really spacious and clean. Best hotel i’ve stayed at in Shenzhen for the price point.
nothing
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTre… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewAwesome hotel, perfect to stay with family, they had kitchen and washing machine. Spacious well maintained room. Staffs were very kind and smiling. Best breakfast we have had in our stay so far, a bit overcrowded on a Sunday morning but was managed well be the staffs
The location of this hotel is away from Shenzhen metro.. need to walk at least 20 mins from the closest exit. For a non local who is not familiar with Shenzhen it might be difficult to reach hotel using public transport. But well connected by road, so go for taxi
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTre… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe room was spacious for a family of 4. Location was in easy reach of everywhere, normally a taxi ride around 18RMB or below to reach to city. Highly recommend!
It was misleading on the website to say the room can accommodate 2 adults and 2 children. There was no sofa bed and we had to ask for another bed with extra cost per night.
Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and appreciate your recognition of our facilities and location. Your suggestions have been noted and will be forwarded to the relevant departments for improvement. We look forward to welcoming you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and appreciate your recognition of our facilities and location. Your suggestions have been noted and will be forwarded to the relev… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewService of front desk and restaurant staffs is excellent. The room very big and comfortable.
A bit far from Metro.. need to walk about 15mins
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTre… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewClean and spacious. Convenient location
Nothing
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTre… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewClean and spacious. Convenient location
Nothing
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTre… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewComfort, location, cleanliness, breakfast, greenery around hotel.
Room service only through WeChat No decaf coffee available in the breakfast buffet
Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and appreciate your recognition of our facilities. Your suggestions have been noted and will be forwarded to the relevant departments for improvement. We look forward to welcoming you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and appreciate your recognition of our facilities. Your suggestions have been noted and will be forwarded to the relevant departmen… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in May 2025
Verified reviewArea, near to my business partner, Close to Futian Railway station.
I have a wonder, why do some hotels place the foot-end of the bed on a carpet? This creates a negative angle ant push the blood to the head, at home I raise the head end to avoid that issue. It is not anything against this hotel, many have this setup...
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTre… Show more
Reviewed: 24 April 2025 · Stayed in February 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewWe are thankful to the check in staff Jessie. She has been so friendly and helpful. My kid even said he wants to come back to stay in this hotel. The staffs is sincere and with big smile on their face. Hotel room is big compare to regular room in Shenzhen. It is new furnished and nice design.
None
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTre… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewLarge rooms, good view, helpful staff
Nothing
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTre… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 March 2025 · Stayed in February 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewEquipment, rooms, Breakfast
Missing bar
Dear Guest, Thank you for sharing your valuable feedback regarding your recent stay at DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences. We are thrilled to hear that you appreciated our facilities, room comfort, and breakfast offerings. Regarding the bar availability, please note that alcoholic beverages are served at our Lobby Lounge on the 1st floor, which operates daily until 22:00. Should you wish to enjoy a drink during your next visit, our team will be delighted to assist you. Your satisfaction is our priority, and we sincerely hope to welcome you back soon for another exceptional experience.
Dear Guest, Thank you for sharing your valuable feedback regarding your recent stay at DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences. We are thrilled to hear that you appreciated our facilities, room comfort, and breakfast o… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewlarge and super clean room !
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We appreciate your recognition of our service. We hope to have the opportunity to welcome you back to DoubleTre… Show more