Reviews of DoubleTree by Hilton Shenyang
No.89 Fengyutan Street, Shenhe, 110011 Shenyang, China
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Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewStrategic location in centre of city, easy to find car. Make sure you download ALIPAY - DIDI apps (like Grab or Uber).
None. Satisfied & easy to communicate with them in english.
Thank you very much for your positive feedback! We're delighted to hear that you found our location convenient and appreciated the tip about using Alipay and Didi—those are indeed helpful tools for getting around smoothly in the city. It's also great to know that our English communication met your needs and made your stay easier. We strive to ensure all guests feel comfortable and well-assisted, so your satisfaction means a lot to us. We hope to welcome you back again in the future!
Thank you very much for your positive feedback! We're delighted to hear that you found our location convenient and appreciated the tip about using Alipay and Didi—those are indeed helpful tools for getting around smoothly in the city. I… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 February 2025 · Stayed in December 2024
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewStains all over my room, strong cigarettes scent in the toilet, also didn’t know it was for those kinda business
Thank you for sharing your feedback on the DoubleTree by Hilton Shenyang. We’re very sorry for the annoying smoke smell during your stay. We are converting to all non-smoking rooms in the near future and do our best to remove smoke smells from rooms with our housekeeping process. We hope you’ll give us a second chance if you return to the area.
Thank you for sharing your feedback on the DoubleTree by Hilton Shenyang. We’re very sorry for the annoying smoke smell during your stay. We are converting to all non-smoking rooms in the near future and do our best to remove smoke smells f… Show more
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewReviewed: 17 August 2024 · Stayed in August 2024
Verified reviewReviewed: 5 July 2024 · Stayed in July 2024
Verified reviewwell located, they have a indoor pool, comfortable rooms
The personal is not that service-oriented, not terrible, but it definitely could be better.
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at DoubleTree by Hilton and your satisfaction is important to us. Thank you again for your feedback, and we hope you’ll give us another opportunity soon to make your stay the best it can be.
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at DoubleTree by Hilton an… Show more
Reviewed: 14 March 2024 · Stayed in March 2024
Verified reviewReviewed: 2 March 2024 · Stayed in February 2024
Verified reviewReviewed: 17 January 2024 · Stayed in January 2024
Verified reviewThe staffs were really helpful, respectful Good communication
Some room requires more work in terms of hygiene, some items in room aren't functioning, such as bathroom door, TV has no signal
Thank you for staying at DoubleTree by Hilton Shenyang. Looking forward to your next stay.
Reviewed: 1 January 2024 · Stayed in December 2023
Verified reviewLet’s just say it’s very very convenient to many places and the room is very big. Good facilities with nice food for breakfasts. The heater/aircon is good, water temperature is good also! The staff are all very friendly and helpful!
NIL
Thank you for staying at DoubleTree by Hilton Shenyang. Looking forward to your next stay.
Reviewed: 19 November 2023 · Stayed in October 2023
Verified reviewReviewed: 31 October 2023 · Stayed in October 2023
Verified reviewbreakfast was good and environment is pleasing. Lot of Chinese food. But the bakery did not suit us and the breads was hard to chew.
the friendlier and helpful staffs
We apologize for the very unfortunate experience that you had at the DoubleTree by Hilton Shenyang. Our guests’ health and safety is very important to us and is always a focal point of our property operations. We appreciate that you brought this to our attention and are working to make sure the problem is addressed.
We apologize for the very unfortunate experience that you had at the DoubleTree by Hilton Shenyang. Our guests’ health and safety is very important to us and is always a focal point of our property operations. We appreciate that you brought… Show more
Reviewed: 6 October 2023 · Stayed in October 2023
Verified reviewGood service and quickly check in
Bed a little bit soft
Thank you for staying at DoubleTree by Hilton Shenyang. Looking forward to your next stay.
Reviewed: 3 October 2023 · Stayed in August 2023
Verified reviewWell equipped hotel, I use the gym and swimming pool with good service. Breakfast is brilliant, have a lot of choice, will definitely use the hotel again.
Thank you for staying at DoubleTree by Hilton Shenyang. Looking forward to your next stay.
Reviewed: 1 August 2023 · Stayed in July 2023
Verified reviewNo towel in gym
Thank you for your feedback. We are glad you chose the DoubleTree by Hilton Shenyang during your stay in our area, and I apologize that you encountered unsatisfactory conditions at Fitness Center. We assure you that if you give us another opportunity, you will find the outstanding experience you deserve.
Thank you for your feedback. We are glad you chose the DoubleTree by Hilton Shenyang during your stay in our area, and I apologize that you encountered unsatisfactory conditions at Fitness Center. We assure you that if you give us another … Show more
Reviewed: 14 May 2023 · Stayed in May 2023
Verified reviewReviewed: 13 April 2023 · Stayed in April 2023
Verified reviewThe location is close to whole sale complex so you can walk to shopping since 6 a.m. The room facilities are excellent and room size is big and propotional. Breakfast is good with many international foods.
The location is 1 km from tourist attractive.
Thank you for staying at DoubleTree by Hilton Shenyang. Looking forward to your next stay.
Reviewed: 1 March 2023 · Stayed in February 2023
Verified reviewThe overall ambience ambience of the hotel is pleasant and well kept and the staff are generally friendly, well presented and helpful, many speaking good English which we appreciated.
No signs or attendant to guide us to the inside parking, which we found after asking at reception. The insistence of the check in staff to pay a deposit after paying the whole room cost on entry using our ICBC debit cards. There is no notice of this requirement on the booking form which clearly shows room rates and other taxes which were not disputed. Our credit cards are not Chinese, therefore our preference is to use our money not the banks or be forced to place deposits for services we may or may not choose to use, which needs to be reclaimed later. It appears that a number of items like soft drinks and snacks were removed from the room prior to our entry as well as the mini bar being locked following my refusal to leave a deposit which suggests a distrust of a guest.. Additionally we chose a non smoking room, however this had a heavy odour of cigarettes on entry and spillage stains near the window need to be removed. The main ceiling showerhead could not be adjusted as it was partly detached from its mountings allowing water to enter the bathroom. No welcome pack. In my opinion a personalised welcome letter showing the amenities of the hotel goes a long way toward selling its services and increasing customer spend. As this hotel is marketed as a 5 star establishment some form of welcome gift is usually placed in the room by the management prior to a guests arrival, for example fruit of a small flower arrangement. Please note we previously used and recommend Double Tree in Dubai and other locations where we were based for business purposes before moving to China which met our expectations fully. My above comments are made in light of the claimed rating of the hotel which I felt to be a little lacking on this particular occasion.
Thank you for writing a review about your recent stay at our hotel. We’re very sorry you were unhappy with your experience at DoubleTree by Hilton Shenyang. If you travel again to our area, we hope we have the opportunity to show you, our improvements.
Thank you for writing a review about your recent stay at our hotel. We’re very sorry you were unhappy with your experience at DoubleTree by Hilton Shenyang. If you travel again to our area, we hope we have the opportunity to show you, our i… Show more
Reviewed: 16 December 2022 · Stayed in November 2022
Verified reviewNothing Special
Location is good
Thank you for staying at DoubleTree by Hilton Shenyang. Looking forward to your next stay.