Reviews of Four Points by Sheraton Guangdong, Heshan
No.1 Yan Yun Road, Sha Ping Street, 529200 Heshan, China
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Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewNatural vibes
1.Staffs are not able to talk in English. 2. They deposited 500 rmb more then bills, which they said refund but still I don't have received. I said that I am foreigner and it's not easy to send money back to my account. But, they said it's rules.
We sincerely apologize for the unprofessional service you encountered. Regarding the language barrier, we'll immediately enhance English training for staff to ensure smooth communication. As for the deposit overcharge of 500 RMB, we've prioritized tracking this refund—please provide your account details and we'll expedite the process manually to resolve the cross-border refund issue. Your feedback is crucial for us to improve, and we hope to restore your trust with better service.
We sincerely apologize for the unprofessional service you encountered. Regarding the language barrier, we'll immediately enhance English training for staff to ensure smooth communication. As for the deposit overcharge of 500 RMB, we'… Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewlocation - rooms - cleanliness
it’s an international destination no one was able to speak english and even the receptionist wasn’t able to express himself - restaurants all closed from 9 except the chinese one open but most of the dishes wasn’t available . we struggled for dinner
Thanks for your feedback! We'll: Train staff in English ASAP. Extend restaurant hours & clarify menu availability. Add business-friendly amenities. Sorry for the inconvenience—we're fixing these issues promptly.
Reviewed: 2 October 2024 · Stayed in August 2024
Verified reviewAll good
Great
We're thrilled to hear you're satisfied! 😊 Your positive words fuel our team to keep delivering great experiences. Whenever you're ready for your next stay, we'll have everything prepped for another smooth visit. Safe travels!
We're thrilled to hear you're satisfied! 😊 Your positive words fuel our team to keep delivering great experiences. Whenever you're ready for your next stay, we'll have everything prepped for another smooth visit. Safe travel… Show more
Reviewed: 21 November 2023 · Stayed in November 2023
Verified reviewIt is a truly wonderful hotel…except they have only one English Channel in the tv and that is only English sometime. it needs to have a couple of English speaking channels for the foreigners who need to hear something other than Chinese…other than that it’s a truly wonderful place
Dear guest, thank you for staying at Four Points by Sheraton Guangdong, Heshan Hotel. Your comment is the best encouragement for us, and we are so happy to have your recognition. Looking forward to welcoming you again!
Reviewed: 11 November 2023 · Stayed in October 2023
Verified reviewclean but location not too convenient but quiet
Dear guests, Thank you for choosing Four Points by Sheraton Heshan. Our hotel is near Dayan Mountain, mainly promoting comfortable and quiet, 15-20 minutes drive can get to the city. Transportation can also be said to be convenient. We look forward to another opportunity in the near future to provide you with more quality and considerate superior service. We look forward to your coming again.
Dear guests, Thank you for choosing Four Points by Sheraton Heshan. Our hotel is near Dayan Mountain, mainly promoting comfortable and quiet, 15-20 minutes drive can get to the city. Transportation can also be said to be convenient. We look… Show more
Reviewed: 5 November 2023 · Stayed in November 2023
Verified reviewPlease turn on the air conditioner, and it makes customers feel comfortable without sweat whole the day.
Dear guest We apologize for not being able to provide you with a comfortable stay because the room equipment affected your stay experience and rest.Our hotel will better improve the quality of service, and waiting for your visit.
Reviewed: 23 August 2023 · Stayed in August 2023
Verified review