Reviews of Four Points by Sheraton Qingdao, West Coast
3688 Binhai Avenue, 266400 Huangdao, China
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Reviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewThankyou
Never
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in August 2024
Verified reviewReviewed: 2 March 2024 · Stayed in February 2024
Verified reviewThanks for welcome
When check in need to pay for deposit even booked by Booking.com at website and when check out room cannot get any credit card receipt for cancled depoist and if add cost meals etc..
Reviewed: 24 February 2024 · Stayed in January 2024
Verified reviewTutto ok...the best Is Roger the GM of the hotel nice person very help full!
Qingdao Is a nice place
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Four Points by Sheraton Qingdao, West Coast. Welcoming you back and hopefully exceed your expectations again soon. Warmly Regards,
Reviewed: 15 December 2023 · Stayed in November 2023
Verified reviewReviewed: 14 December 2023 · Stayed in December 2023
Verified reviewReviewed: 10 November 2023 · Stayed in October 2023
Verified reviewLocation and view was great
Everytime Staffs looks confused for check confirmation booked room by Bookin.com
Dear James, Thank you for taking the time to complete our stay review. we are deeply sorry for what you experienced in our hotel! The comments you provided will be treated seriously and we will improve on these shortcomings ASAP. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. we still look forward to welcoming you back and hopefully you will see our improvement, please do let us know if you have any plan travel back to Qingdao. Sincerely, Rebecca
Dear James, Thank you for taking the time to complete our stay review. we are deeply sorry for what you experienced in our hotel! The comments you provided will be treated seriously and we will improve on these shortcomings ASAP. We truly a… Show more
Reviewed: 30 October 2023 · Stayed in October 2023
Verified reviewReviewed: 24 August 2023 · Stayed in August 2023
Verified reviewEverything was great , peaceful location
Its far from center
Dear guest, thank you for taking the time to share your feedback about your recent stay at Four Points by Sheraton Qingdao West Coast, the hotel is located in the beautiful Lingshan Bay scenic area, adjacent to the beach, overlooking Lingshan Island and Xiaozhu Mountain, with a high-quality landscape. The hotel is about 1 hour drive from the city center, but subway station is under construction, which will make travel more convenient in the future. Thank you again for your stay at our hotel. We look forward to your next stay and wish you a pleasant stay
Dear guest, thank you for taking the time to share your feedback about your recent stay at Four Points by Sheraton Qingdao West Coast, the hotel is located in the beautiful Lingshan Bay scenic area, adjacent to the beach, overlooking Lingsh… Show more
Reviewed: 9 August 2023 · Stayed in August 2023
Verified reviewLocation of this hotel is fine as it's close to the beach and several different shopping centers with restaurants are in the vicinity of the hotel.
Although we received an upgrade to a suite (after complaint about hygiene in our room) which was better than the room that we initially booked, overall my option about this hotel is: 1. Very dirty, couch in the rooms are totally worn out and dirty. 2. Mold in the sink of the bathroom. 3. Rooms are advertised with sofa bed but even in the family room there was no sofa bed for my child. I send the hotel a message about the sofa bed prior to our check in but I received no response on my message, this showed a lack of attention and professionalism. 4. Negative response on requests by hotel staff every time I had a request (I requested extra bed amenities as I needed to make up the couch as a bed for my child myself and I also requested ice cubes as the minibar in our suite was broken). Just only by convincing the staff that I really needed what I requested, they fulfilled my requests. I had to request extra bed amenities 2 times because the staff was not capable of making up the couch in the room that we were upgraded to after our complaint, as also the suite did not have a sofa bed. 5. No extra set of blanket and pillow in the room. 6. When I requested an extra blanket, the staff did not understand what a blanket was. A blanket is quite a standard term in hotels, the level of English of the staff was really poor. 7. There was an extra charge for breakfast for my child while I booked my stay including breakfast and in my reservation there was no notice that there is a charge for breakfast for children above 4 years old. 8. The breakfast restaurant looks more like a staff canteen than a restaurant of a nice up-scale hotel. 9. The restrooms of the swimming pool was very dirty and smelled like a public toilet on the street. 10. The swimming pool was not continuously guarded by staff.
Reviewed: 29 July 2023 · Stayed in July 2023
Verified reviewNothing
Extremely unfriendly staff! Breakfast is not worth the price.
Dear guest, thank you for choosing to stay at Four Points by Sheraton Qingdao West Coast and thank you for taking the time to give us your feedback. We regret to learn that your stay did not meet your expectations and we apologize for this. Especially the problems you mentioned, we have given feedback to the relevant departments one by one and made follow-up improvements. In the future, we will continue to enhance the awareness of service, through continuous efforts to reverse our image in your heart, looking forward to your next visit, thank you.
Dear guest, thank you for choosing to stay at Four Points by Sheraton Qingdao West Coast and thank you for taking the time to give us your feedback. We regret to learn that your stay did not meet your expectations and we apologize for this.… Show more
Reviewed: 3 July 2023 · Stayed in April 2023
Verified reviewReviewed: 24 June 2023 · Stayed in April 2023
Verified reviewGood
Nothing
Dear guest, Thank you for choosing to stay at Four Points by Sheraton Qingdao West Coast and thank you for taking the time to give us your feedback. We will continue to strive in delivering quality services and hope to welcome you back soon in the future.
Dear guest, Thank you for choosing to stay at Four Points by Sheraton Qingdao West Coast and thank you for taking the time to give us your feedback. We will continue to strive in delivering quality services and hope to welcome you back soon… Show more
Reviewed: 18 June 2023 · Stayed in May 2023
Verified reviewReviewed: 21 April 2023 · Stayed in April 2023
Verified reviewhaving Starbucks at their lobby
coffee at Starbucks much different taste compared to other Starbucks, also this Starbucks cannot accept cash transaction without notifying customer before ordering. The property should have bellboys to assist on luggages.
Dear guest, Thank you very much for your recent stay and taking the time to give us feedback. Your feedback is our most important tool to continuously improve our service and guest experience. We have shared your feedback with relevant departments and improved it. We are very sorry for the inconvenience. Thank you very much for your feedback, and we look forward to welcoming you back in the near future.
Dear guest, Thank you very much for your recent stay and taking the time to give us feedback. Your feedback is our most important tool to continuously improve our service and guest experience. We have shared your feedback with relevant dep… Show more