Reviews of Four Points by Sheraton Suzhou, Wuzhong
No 147 Wuzhong East Road, Wuzhong District, Wu Zhong District, 215128 Suzhou, China

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Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewComfortable and good location
Dear valued guest, we are pleased to learn of your recognition of the Four Points by Sheraton Suzhou Wuzhong Hotel. In Suzhou, a Jiangnan water town where classical and modern elements intersect, we hope to provide excellent accommodation experiences for leisure and business guests from all over the country. Looking forward to your visit again, thank you
Dear valued guest, we are pleased to learn of your recognition of the Four Points by Sheraton Suzhou Wuzhong Hotel. In Suzhou, a Jiangnan water town where classical and modern elements intersect, we hope to provide excellent accommodation e… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in December 2024
Verified reviewReviewed: 30 August 2024 · Stayed in August 2024
Verified reviewReviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 11 June 2024 · Stayed in June 2024
Verified reviewReviewed: 24 March 2024 · Stayed in March 2024
Verified reviewReviewed: 23 March 2024 · Stayed in January 2024
Verified reviewReviewed: 21 November 2023 · Stayed in November 2023
Verified reviewReviewed: 10 October 2023 · Stayed in October 2023
Verified reviewReviewed: 27 July 2023 · Stayed in July 2023
Verified reviewReviewed: 3 July 2023 · Stayed in July 2023
Verified reviewDear Guest, Thank you for sharing your experience with us and we're glad to hear that you've enjoyed your stay in our hotel. With your recognition, we'll try to improve our service to a new level to ensure you an even better memory next time. Sincerely, Four Pionts By Shearaton Suzhou Wuzhong Hotel.
Dear Guest, Thank you for sharing your experience with us and we're glad to hear that you've enjoyed your stay in our hotel. With your recognition, we'll try to improve our service to a new level to ensure you an even better mem… Show more
Reviewed: 26 June 2023 · Stayed in June 2023
Verified reviewReviewed: 25 November 2022 · Stayed in November 2022
Verified reviewCheck in and check out timing was satisfactory, decor, breakfast. Wi-Fi. Staff friendly.
Room was unbearably hot with heating left on high temperature before arrival. We needed air conditioning all night but still didn’t cool it sufficiently. Got locked out the room - although compensated with a bottle of wine. No service to mail post cards overseas. Hot chocolate would be nice if offered in the bar.
Dear Guest, we are honored to receive your feedback about your staying experience in Four Points By Sheraton Suzhou Wuzhong ,sincerely that we are so sorry about the temperature problem you suffered during your stay in our hotel,we will pay our high attention to the issue you mentioned about, in addition I already forwarded your comments to our management officer to make improvement.Kindly hope we will offer you more satisfied service next time. Sincerely, Four Points By Sheraton Suzhou Wuzhong.
Dear Guest, we are honored to receive your feedback about your staying experience in Four Points By Sheraton Suzhou Wuzhong ,sincerely that we are so sorry about the temperature problem you suffered during your stay in our hotel,we will pay… Show more
Reviewed: 2 October 2022 · Stayed in October 2022
Verified reviewForeigners are allowed to stay here. It is good, because now it's really hard to find a hotel in Suzhou, where foreigners can stay. Most hotels refuse to accept foreigners. The hotel is good, everything is new and clean. Definitely a good value for the money.
The noise isolation could have been better. Sometimes I could here local buses announcing their bus stops. Thanks God there are no buses at night.
Dear Guest, Thank you for sharing your experience with us and we're glad to hear that you've enjoyed your stay in our hotel. With your recognition, we'll try to improve our service to a new level to ensure you an even better memory next time.
Dear Guest, Thank you for sharing your experience with us and we're glad to hear that you've enjoyed your stay in our hotel. With your recognition, we'll try to improve our service to a new level to ensure you an even better mem… Show more