Reviews of Grand Hyatt Xi'an
No. 12, Jinye Road, High Tech Zone, near the highway entrance, Yanta, 710065 Xi'an, China
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Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewModern hotel, good space. Reasonably priced.
Need to be more strict in enforcing a no smoking rule on the floors. There was always someone smoking in the corridors of our floor. Club Lounge food can be improved.
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewComfy room. They upgraded me on arrival. Good view from the top floors. Totally enjoyed it.
Not much. I stayed for one day anyway.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was very good and was varied with fresh orange Juice.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewWe had a truly wonderful stay at this superb hotel; the only consideration is its location far from the central sightseeing spots
just factor in travel time as it's located far from the main tourist sights
Reviewed: 21 June 2025 · Stayed in April 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 May 2025 · Stayed in April 2025
Verified reviewEverything was perfect.
Nothing.
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewNew and modern hotel Good staff
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 12 September 2024 · Stayed in August 2024
Verified reviewReviewed: 21 June 2024 · Stayed in June 2024
Verified reviewReviewed: 20 June 2024 · Stayed in June 2024
Verified reviewMs Chery,manager of front desk and Ms Alice of Cafe showed their attitude and skills to satisfy customers
If working level employees improving their English communication skills, It will become a perfect hotel
Reviewed: 8 June 2024 · Stayed in June 2024
Verified reviewWonderfull building and rooms with very nice view. Nice 24h gym.
Sauna and steam room could be maintained better.
Reviewed: 24 May 2024 · Stayed in May 2024
Verified reviewThe electrical system
Elevator buttons
Reviewed: 24 May 2024 · Stayed in May 2024
Verified reviewReviewed: 8 November 2023 · Stayed in November 2023
Verified reviewReviewed: 26 October 2023 · Stayed in October 2023
Verified reviewReviewed: 24 September 2023 · Stayed in September 2023
Verified reviewReviewed: 24 August 2023 · Stayed in August 2023
Verified reviewLike the location which very close to everything.
As a 5 stars hotel, expected the reception staffs be more professional and friendly to show their welcome; but didn't really feel that. However, the bellman are friendly and professional which like to give them a thumps up.
Reviewed: 22 August 2023 · Stayed in August 2023
Verified reviewReviewed: 14 March 2023 · Stayed in March 2023
Verified review