The air conditioner seems insufficient, therefore relatively warm in the room. I was unable to find a switch just for the lobby lights, resulting leaving the lobby lights on the whole night! Not ideal. The master switch turn off everything. The cafe’s food is not good and expensive.

It is close to where I intend to be. The bed was comfortable and the room is spacious.

Stayed in August 2025

Breakfast was such a huge variety and choice and awesome

Stayed in June 2025

I loved everything

I loved everything about the hotel. The staff is friendly, food is delicious and the hotel is easy to access.

Stayed in June 2025

Not much activity around the facility

Breakfast was good, I would recommend expanding the European/American variety

Stayed in June 2025

A bit far

5 star feel

Stayed in April 2025

No smoking room

Nice property staff was good breakfast was great

Stayed in May 2025

Staff is very poor in English and some does not speak at all

The hotel decorations and spaces

Stayed in May 2025

It was really hard to communicate as most staff speak no or limited English.

It was really comfortable and luxurious

Stayed in May 2025

Very nice rooms and nice swimming pool

Stayed in April 2025

Although it is not their fault, communication was very difficult since most of the staff speak very little English.

I appreciated that the staff was very accommodating, especially with sending and receiving packages. That was a 10 out of 10.

Stayed in May 2025

Cleaning wasn’t value of many. It’s seems like hotel is getting older. Stuff hardly understands English or any other language.

Environment garden and facilities are amazing. Buffet is amazing.very very good and value of money.

Stayed in May 2025

The location

The structure, landscape, neatness and modern architecture/ facilities makes it exceptional.

Stayed in May 2025

no hotel logistic

they celeberated my dad birthday

Stayed in April 2025

This property is simply beautiful. There are basically three hotels that share a massive courtyard, and an entire block, with the Mariott being the largest hotel (all owned by the same group, including Sheraton Four Seasons). The rooms at the Mariott Baiyun are really large for China standards, are new, clean and have a really lovely open planned layout with floor to ceiling windows. By the way, the toilet seats are heated and the lid automatically opens and shuts for you, which brought me loads of joy :) As it is near Baiyun Mountain, the views are amazing. I was in a standard king room number, 1285 (top floor), and had a view of the mountains and Guangzhou city in the distance. It is not noisy at all, and you can actually hear the birds outside the small opening window. The beds were firm, but comfortable. The staff were absolutely incredible and went out of their way for you, in particular Janet, Hannah and Mark Hu in concierge. It is around 30 minutes into town by taxi, or about 40 minutes by train (the subway is directly across the street and the China train system is SO SO very easy to use, and English friendly, only costing around 4rmb to get anywhere really). And then there's the breakfast...it is quite simply put, incredible. There were three very distinct stations, each having many chefs inside cooking up all sorts of local and international delicacies. You would never see anything like this in Australia (only China!) and it was simply delicious (make sure you're hungry). There are several lounge areas around the hotel foyer where you can sit, relax with friends, have a drink or food, and I enjoyed this space quite a bit. I was there for stage 2 of the Canton Fair, and there were a number of free coaches to take you there and back during the fair. There is also an automated currency exchange terminal in the foyer of the hotel that will exchange quite a few currencies into RMB. Thank you Mariott Baiyun, I will definitely stay here again!

Stayed in April 2025

Nothing

Very clean

Stayed in April 2025

Easy access, calm and not rushing like central

Stayed in April 2025

Like all

Very good

Stayed in April 2025

The buffet was poor

Breakfast was good

Stayed in April 2025

As Muslim, need to add Halal food options

Stayed in April 2025

such an international brand doesn't have english speaking staff. and the front desk is very limited with their ability to assist the room guests and the concierge cannot speak english at all. when in times of urgency you cannot depend on the staff.

the automated curtains, lights, fresh breeze of scent on the entrance. breakfast was very good.

Stayed in April 2025

N/A

Variety of breakfast meal options

Stayed in April 2025

Everything was great, They should just change breakfast options, it gets boring eating the same food for breakfast daily.

Stayed in April 2025

I couldn’t access my usual or any other known search engines. Wanted to plan places to visit and activities however the UK and other known search engines were not available to use.

Great environment

Stayed in April 2025

.

.

Stayed in February 2025