Reviews of JW Marriott Hotel Harbin River North
No. 199 Chuangxin First Road, Songbei, 150028 Harbin, China
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Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewIf I could give the JW Marriott Staff a 20, I would. In addition to the normally high-quality service provided by Marriott, the staff was beyond excellent--from the front desk to the concierge to the staff throughout the hotel. They kept a special eye on us to make sure we were taken care of (we were the only non-Asians we saw there). We had such a fun evening with their free dumpling-making session on Chinese New Year, followed by a free Chinese New Year dinner and entertainment. They all made us feel at home. Although not located in a downtown area, the hotel is close to some of the more popular venues which are the reason folks come to Haerbin during the Ice and Snow Festival. The hotel offers a free shuttle several times a day to the Ice and Snow World, the Snow Sculpture World, the Siberian Tiger Park, and St Sophie's Church (which is the downtown area). A taxi back from each venue is less than 50 RMB (7 USD). As always, the Marriott breakfast buffet didn't disappoint with a plethora of food and drink offerings. I did want to mention one thing for which I commend the hotel staff. I stupidly left my phone in the taxi one evening and implored their help. They pulled their camera tapes, found the number of the taxi, called the taxi cab company and arranged to have the driver return the phone to me---an invaluable service since the phone contained my Chinese Sim card and I had 3 weeks left to go in China.
I know the temperatures are below 0 F but it was quite warm in the room and we couldn't lower the temperature. This was partially due to the heated floors in the bathroom and vestibule area, which was a nice touch. The internet--connectivity and speed---needs work, but, hey, this is China and not unexpected.
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewexcellent breakfast and room arrangement
Gym cooling system and lack of water/towels availability in the morning
Reviewed: 29 February 2024 · Stayed in February 2024
Verified reviewReviewed: 26 February 2024 · Stayed in February 2024
Verified reviewReviewed: 1 February 2024 · Stayed in January 2024
Verified reviewThe cleanliness, facilities
The room temperature was too warm at night. Probably due to the heater. But staff was helpful to provide us with portable aicon to help rectify the issue.
Reviewed: 4 January 2024 · Stayed in December 2023
Verified reviewReviewed: 24 July 2023 · Stayed in July 2023
Verified reviewReviewed: 21 June 2023 · Stayed in June 2023
Verified reviewnice location, helpful staff
Not working safe deposit box, bathtub water holder didn’t work well, bar selling whiskey was closing very early
Reviewed: 6 March 2023 · Stayed in March 2023
Verified review