Reviews of Midtown Shangri-La, Hangzhou - around 5 minutes walking distance to West Lake

Near the west lake, its walkable. Beside a mall with delicious bakery. I will stay again if

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The smell! And the staff and everything was perfect

Nothing

Convenient

Old hotel. Charged me for minibar which I did not spent, although they did cancel the charges for me. Think they got confused my room with another room because I also received items that I did not request for. Even at check-in, the reception confused my booking with another guest. I didn’t quite like the scent of the shampoo etc, smells like grass .

Location is great, a major mall & metro station just at the neighbour, walking distance to West Lake. Rooms are big, clean & comfortable.

The quality and offering was wonderful as expected for a Shangri-La hotel.

None - the breakfast buffet was wonderful

Location is excellent, few minutes walk to the night market and a shopping mall just right beside. They serve a good breakfast as well. Rooms are clean and comfortable.

++++ -swimming pool & sauna -breakfast -very attentive concierges, despite poor English, all issues were resolved quickly -location -hotel building is not high, just 13 floors

----- -as hotel building is not high, room bit far from lift ))

Really nice to stay at, comfortable beds, nice facilities

Expensive and not many food options after 8pm if you get in late

Very beautiful hotel with spacious room and thoughtful housekeepers and very helpful concierge team :) short walk to West Lake!

Nothing, all’s good!

The location is excellent. It's in close proximity to West lake and a big shopping mall. It's great for family traveling with young and old generation. The room was modern and clean and big compared to other local hotels. The staff was very helpful too. My parents have left something at the hotel after check out and they were kind enough to locate and send it back to me by courier. We were very grateful for their help.

They do not have much amenities for baby or toddlers. It would be better if they can provide bottle sterilizer and stepping stool and toilet training seat and nappy disposal bin.

The location is superb. We took morning walk to the West Lake and felt great. The Kerry shopping centre nearby also provided great experience for dining and shopping.

The smell of the rooms could be improved. Not sure it is due to the smell of the cleansing detergents/chemicals used, or due to the leftover smell from previous guests.

I really enjoy the hotel's location and the room itself. I was fortunate to be upgraded to a lake view room, and the view is absolutely stunning. The hotel is conveniently connected to a shopping center, and there’s another shopping center within walking distance. It's incredibly practical for exploring the area. In the mornings, I take a run around the lake, which is less than a five-minute walk from the hotel.

The breakfast might need more coffee. The coffee machine is busy.

I loved the location, the staff was very friendly and helpful, the breakfast options were great. The hotel is perhaps a little older and shows signs left and right that it needs maintenance, the shower is perhaps the only thing that really wasn’t great as there was not enough water pressure.