Reviews of SSAW Boutique Hotel Hangzhou East - Free Self Service Laundry
No.589 Xinfeng Road,Shangcheng District, Jianggan, 310017 Hangzhou, China
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 25 April 2025 · Stayed in March 2025
Verified reviewBreakfast was good and many options offered
The location on the map is not correct, we spent 45 minutes locating the hotel
I am very happy to have such valuable recognition and recognition from you. We are located at Hangzhou East Station. The location is not inferior at all. We have reported that the hotel's geographical location on the website is inaccurate. We have received feedback and have been updated. I am very happy to meet you in Junting and I wish you happiness and health every day!
I am very happy to have such valuable recognition and recognition from you. We are located at Hangzhou East Station. The location is not inferior at all. We have reported that the hotel's geographical location on the website is inaccura… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewWe arrived hotel at midnight and depart to train station early in the morning, didn't have much time to explore around the hotel, the overall environment is serene and clean. Bed very comfortable and breakfast are delicious. This will be my first choice hotel if i wanted to stay near the train station (Hangzhou East Station).
Thank you for your support and evaluation of our hotel. Your evaluation has given us greater motivation to move forward. All our Junting staff are looking forward to your next check-in.
Reviewed: 6 April 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewStaff were very friendly and helpful. Breakfast was great. It had a pretty big assortment from Asian to western cuisine.
My only comment which is not really related to the hotel itself is that it’s a bit far from the metro station. There is a bus station right in front of the hotel though.
Dear Valued Guest, Greetings! Thank you so much for your kind recognition of our service and breakfast offerings. Your words have deeply touched and encouraged our team. Regarding the metro station, the nearest one currently is "Yicheng Station," located 700 meters from our hotel. However, we are pleased to share that another metro station under construction is only 300 meters away! This upcoming addition will undoubtedly make travel even more convenient for our guests. We sincerely hope you will have the opportunity to visit Hangzhou again in the future. It would be our honor to welcome you back and create more wonderful memories for you. Wishing you a joyful life and smiles always accompany you! Warm regards,
Dear Valued Guest, Greetings! Thank you so much for your kind recognition of our service and breakfast offerings. Your words have deeply touched and encouraged our team. Regarding the metro station, the nearest one currently is "Yi… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewI like the warm, helpful and friendly staffs. There was one particular staff that I regret not asking her name. She had so much initiatives such as to help me add WeChat and reassure me that I could always ask for help if I needed to. My issues were mostly from my lack of ability to communicate in Chinese. She was fluent enough in the English Language to understand me. The staff left me with such a good impression of Hangzhou. The hotel price is very affordable. The rooms met my expectations because I wanted something practical and comfortable. Once you are familiar with the location of the hotel, it is very convenient for metro, high speed rail and access to some convenience store and restaurants around the area.
I wish that there were clearer directions for me to locate the hotel from the Hangzhou Railway station. My mode of transportation was mostly the metro and the high speed rail. The location from the station was not far but it can be confusing. All the buildings around the area appear similar.. It will always be helpful for any traveler if is stated which exit and which metro station can a guest take. Locating the hotel with 3 large luggage was my only stressful event.
Dear Valued Guest, Thank you sincerely for your thoughtful review and for highlighting both the hotel's strengths and your constructive suggestions. We take your feedback regarding the need for transportation guidance very seriously. In response, we have promptly begun creating a detailed route video and a Chinese-language transportation guide, which we believe will greatly assist international guests visiting our hotel in the future. Once again, we deeply appreciate your valuable input. Wishing you joy in life and every success in your endeavors! Warm regards,
Dear Valued Guest, Thank you sincerely for your thoughtful review and for highlighting both the hotel's strengths and your constructive suggestions. We take your feedback regarding the need for transportation guidance very seriously. In… Show more
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewHotel cleanliness is good, surrounding environment is quiet, food is good with a lot of choices
Self service laundry no good, need to wait more than 4 hours, and location far than expectation, need more than 20 minutes to arrive at west lake
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the ultimate goal of hotel services when you are away from home. We will continue to improve ourselves and learn from guests' suggestions to present better services to them. Looking forward to your next stay!
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the … Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewBed is comfy
front desk staff is not friendly. i have paid breakfast for 4 pax, however, when i walked into the restaurant for breakfast, staff asked for extra paid and claimed that i only paid for 2 pax. is quite some distance from city center
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found the bed comfortable and hope it contributed to a restful experience. Regarding your concerns about the front desk staff and breakfast billing discrepancy, please accept our sincere apologies. This is not the level of service we aim to provide, and we will address this matter internally to ensure better communication and training for our team. For the breakfast confusion, we kindly ask you to contact our front desk directly so we may review your booking details and resolve any charges promptly. Situated at Hangzhou East Railway Station, one of China's largest railway transport hubs, the hotel enjoys prime connectivity with Metro Lines 1, 4, and 19. It is strategically positioned merely 9 kilometers from the renowned West Lake Scenic Area, ensuring efficient urban mobility for guests. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a more seamless experience. Warm regards,
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found the bed comfortable and hope it contributed to a restful experience. Regarding your concerns a… Show more
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewThe location is good.. next to a small mall .. easily access to food
Room is small for a family of 4 to stay..
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient, with easy access to dining options and the nearby mall. We also appreciate your comments regarding the room size. We understand that the space may have felt limited for a family of four, and we sincerely apologize for any inconvenience this may have caused. Please know that we offer a variety of room types to better accommodate different group sizes, and we would be happy to assist you in selecting a more suitable option for your next stay. Your comfort is our priority, and we hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience. Warm regards,
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient, with easy access to dining options and the nearby mall. We also appreciate your comments regard… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewThe staff are very, very helpful, especially the male staff named 徐哲鸿,he took all the trouble to contact the driver who drived us from the Hangzhou Dong train station to the hotel and helped my hubby to get back the backpack left in the taxi. He also helped to 外卖for my hubby, who was not well and stayed alone in the hotel room. We really appreciate it. Another staff member who we would like to say thank you is a female staff 小蔡 she is also very patient and helpful !
Not enough washing machines and dryers.
Dear Valued Guest,Thank you for sharing your feedback on your experience at SSAW Hangzhou Huihe. We appreciate your suggestions for improving our service. Your comments have been noted, and we will take steps to address the areas mentioned. We value your patronage and look forward to hosting you again in the future.
Dear Valued Guest,Thank you for sharing your feedback on your experience at SSAW Hangzhou Huihe. We appreciate your suggestions for improving our service. Your comments have been noted, and we will take steps to address the areas mentioned.… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewStaff so friendly
Good staff , neat
Thank you very much for your favorable comments on our hotel.We are fortunate to have received such a friendly guest like you. Your satisfaction is the driving force behind our continuous progress. We look forward to your visit again and wish you a happy life!
Thank you very much for your favorable comments on our hotel.We are fortunate to have received such a friendly guest like you. Your satisfaction is the driving force behind our continuous progress. We look forward to your visit again and wi… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewStaff was friendly. There’s self service laundry available. Close proximity to Hang Zhou East railway station.
Some distance from public transport and attractions and malls. The guard does not allow private drivers into the compound which is an inconvenience getting cabs and dropping off.
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the ultimate goal of hotel services when you are away from home. We will continue to improve ourselves and learn from guests' suggestions to present better services to them. Looking forward to your next stay!
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the … Show more
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewnone
1. No doorstep entry to lobby, need to alight at public road and drag luggage to lobby 2. The safe deposit box is not functioning 3. Can not make local phone call in room 4. Shampoo and body gel run out but no refill
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the ultimate goal of hotel services when you are away from home. We will continue to improve ourselves and learn from guests' suggestions to present better services to them. Looking forward to your next stay!
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the … Show more
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewComfortable and good . Next to a mall.
Can’t find it easily. Hidden the building. Not to easy for taxi pick and drop especially when you have bags.
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the ultimate goal of hotel services when you are away from home. We will continue to improve ourselves and learn from guests' suggestions to present better services to them. Looking forward to your next stay!
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the … Show more
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewVery clean
Dear guests: Hello! Thank you for staying at SSAW Hangzhou Huihe Hotel! Good service quality is often through your approval to make us better and better. Thank you for your affirmation and recognition. We will try our best to do better! I also hope that you can continue to support us! Hope to have the opportunity to provide you with quality service next time! wish you a happy life!
Dear guests: Hello! Thank you for staying at SSAW Hangzhou Huihe Hotel! Good service quality is often through your approval to make us better and better. Thank you for your affirmation and recognition. We will try our best to do better! I … Show more
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewRoom was sufficiently spacious. Don’t find anything lacking.
Lack of English news/movie channels
Thank you for sharing your feedback on your experience at SSAW Hangzhou Huihe. We appreciate your suggestions for improving our service. Your comments have been noted, and we will take steps to address the areas mentioned. We value your patronage and look forward to hosting you again in the future.
Thank you for sharing your feedback on your experience at SSAW Hangzhou Huihe. We appreciate your suggestions for improving our service. Your comments have been noted, and we will take steps to address the areas mentioned. We value your pat… Show more
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewThe location quite ok.
Don’t like that the aircon not strong n internet also not strong to be used.
Thank you for sharing your feedback on your experience at SSAW Hangzhou Huihe. We appreciate your suggestions for improving our service. Your comments have been noted, and we will take steps to address the areas mentioned. We value your patronage and look forward to hosting you again in the future.
Thank you for sharing your feedback on your experience at SSAW Hangzhou Huihe. We appreciate your suggestions for improving our service. Your comments have been noted, and we will take steps to address the areas mentioned. We value your pat… Show more
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewEnvironment good, very clean. The location not close Hangzhou East Train center杭州东站, you have to walk 20min distance to reach Hotel. The staff not reply when we email to enquiry the correct exit from East Train center.
we booked a room for 3 person for 2 night stayed , the room rate was 3 pax, but the towel given 2pcs.
Thank you for sharing your feedback on your experience at SSAW Hangzhou Huihe. We appreciate your suggestions for improving our service. Your comments have been noted, and we will take steps to address the areas mentioned. We value your patronage and look forward to hosting you again in the future.
Thank you for sharing your feedback on your experience at SSAW Hangzhou Huihe. We appreciate your suggestions for improving our service. Your comments have been noted, and we will take steps to address the areas mentioned. We value your pat… Show more
Reviewed: 2 October 2024 · Stayed in September 2024
Verified reviewNo Aircon on ready so room was way too hot. As arrived at midnight and leaving early it took ages to cool down so did not get a good nights sleep
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the ultimate goal of hotel services when you are away from home. We will continue to improve ourselves and learn from guests' suggestions to present better services to them. Looking forward to your next stay!
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the … Show more
Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewReviewed: 18 September 2024 · Stayed in September 2024
Verified reviewConvenient, there are many eateries right adjacent to the hotel. Nicely decorated with good small gym and self-help laundry.
Far from tourist destinations and city centre. Limited breakfast spread and it’s payable.
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the ultimate goal of hotel services when you are away from home. We will continue to improve ourselves and learn from guests' suggestions to present better services to them. Looking forward to your next stay!
Dear guest, hello! Thank you for staying at SSAW Hotel Hangzhou and sharing your experience with us. I am sorry that you did not have a satisfactory stay experience this time. Living comfortably is the expectation of every traveler and the … Show more
Reviewed: 2 September 2024 · Stayed in July 2024
Verified reviewReviewed: 21 August 2024 · Stayed in July 2024
Verified review