Reviews of Hangzhou Moju Boutique Guesthouse at the West Lake
No 48 Qianlong Road , Xihu, Hangzhou, China

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Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe view is absolutely stunning, as it is on the photos. The staff was beyond nice, with good recommendations and support.
Thank you so much for your kind words! We're delighted that the stunning views lived up to your expectations and that our staff was able to provide you with valuable recommendations and support. We'll continue to strive for excellence in all aspects of your stay. We look forward to welcoming you back again!
Thank you so much for your kind words! We're delighted that the stunning views lived up to your expectations and that our staff was able to provide you with valuable recommendations and support. We'll continue to strive for excellen… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewLovely and friendly staff. Quiet and good location, close enough to most sights while still being peaceful. Nice view. Very delicious breakfast. Cozy rooms. And exceptional with the large window.
Reviewed: 11 March 2025 · Stayed in February 2025
Verified reviewThe location being very secluded and beautiful view through the window. Clean and comfortable bed. Good and energy rich Chinese breakfast as one option. The staff was very helpful. Beautiful nature around the corner.
Thank you very much for your feedback! We apologize for not achieving a perfect score, and we will continue to strive for improvement. We are delighted that you enjoyed our environment, breakfast, and staff service. Next time you stay with us, we will provide even more thoughtful services to ensure your greater satisfaction. We look forward to your next visit!
Thank you very much for your feedback! We apologize for not achieving a perfect score, and we will continue to strive for improvement. We are delighted that you enjoyed our environment, breakfast, and staff service. Next time you stay with … Show more
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewThe location is quiet and peaceful and you can hike to Jiuxi and Longjing village directly from the accommodation. The staff helped us to find the route and were also willing to give other recommendations.
Thank you for your 9 out of 10 rating! We are delighted that you appreciate our location and the service provided by our staff. We always aim to offer our guests a quiet and peaceful retreat environment, allowing you to easily embark on hiking trips. We look forward to your next visit and will continue to serve you with dedication!
Thank you for your 9 out of 10 rating! We are delighted that you appreciate our location and the service provided by our staff. We always aim to offer our guests a quiet and peaceful retreat environment, allowing you to easily embark on hik… Show more
Reviewed: 11 December 2024 · Stayed in November 2024
Verified reviewGreat escape:) And good coffee;)
Thank you so much for your perfect 10 out of 10 rating! We are thrilled that you enjoyed our coffee. Our coffee bar is designed to provide a relaxing corner for our guests. We hope that during your next visit, you can enjoy even more wonderful moments here. We look forward to welcoming you again!
Thank you so much for your perfect 10 out of 10 rating! We are thrilled that you enjoyed our coffee. Our coffee bar is designed to provide a relaxing corner for our guests. We hope that during your next visit, you can enjoy even more wonder… Show more
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewThis place is right in the centre of the tea plantation. If you are a runner or walker, there is a good running/walking track for you to exercise and the scenery is beautiful and peaceful. It's very quiet at night, if you enjoy a bit of peace and quiet, this is a perfect place for you. The staff are very friendly and helpful and always accommodate to your needs.
A bit of variety and choices for the breakfast would be great. They offer Western style and Chinese style. I would suggest eggs and bacon, sausages the western style, may be add noodles to the menu.
Thank you very much for your positive review! We are delighted that you enjoyed our hostel's prime location, offering an excellent running/walking trail for guests who love exercise. The peaceful and beautiful scenery you mentioned is exactly the kind of natural experience we hope to provide for our guests. Our staff is pleased to receive your recognition; they always strive to provide friendly and helpful service. Your praise for the diverse choices and delicious taste of breakfast makes us very proud, especially your recommendation for eggs, bacon, and Western-style sausages,. We will continue to maintain our service standards and focus on delicious food, ensuring that every guest can enjoy a comfortable stay and tasty meals. We look forward to your next visit, and we will continue to provide a high-quality accommodation experience. Wishing you all the best, and we hope to see you again soon!
Thank you very much for your positive review! We are delighted that you enjoyed our hostel's prime location, offering an excellent running/walking trail for guests who love exercise. The peaceful and beautiful scenery you mentioned is exac… Show more