Reviews of Somerset IOC Hangzhou
No.2477, Jinji Road, 311215 Hangzhou, China
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewLarge space and amazing service by staff at the property
Some items seemed old such as some towels being ripped
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immediately improve our shortcomings. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immed… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe rooms are clean and large enough. A great bathtub and shower location.
There is no way for Taxi to come to the front of the hotel since the gate won't allow any car to come in. You need to drag your luggage to the reception area. If you have more than two luggages, you will be in trouble to get there since a good distance from the street to get to the reception area. No swimming pool, no kid play area, etc. similar to other Somerest hotels.
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immediately improve our shortcomings. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immed… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewRooms are recently remodeled with all the appliances needed, very spacious and clean. Staff are very friendly and helpful.
The location is not so convenient, need to take taxi to any places.
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immediately improve our shortcomings. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immed… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewClean. Good people. Quiet, good location
Nothing
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immediately improve our shortcomings. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immed… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewSpacious for family
Nothing
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immediately improve our shortcomings. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immed… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewBreakfast. View. Room
Slow elevators
Dear Guest,First and foremost, please accept our sincere greetings from Somerset IOC Hangzhou! We deeply apologize for the unpleasant experience you encountered during your stay. Regarding the elevator issue you mentioned, during peak check-out hours, the waiting time for elevators may be extended. To enhance our guests' comfort and minimize disturbances, the number of rooms on each floor is relatively limited, which may also contribute to longer elevator wait times. We sincerely regret any inconvenience caused and hope you will choose Somerset IOC Hangzhou again for your next visit.
Dear Guest,First and foremost, please accept our sincere greetings from Somerset IOC Hangzhou! We deeply apologize for the unpleasant experience you encountered during your stay. Regarding the elevator issue you mentioned, during peak check… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewService staff apartment
Breakfast could be better
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immediately improve our shortcomings. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us imme… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewAll good.
Nothing
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immediately improve our shortcomings. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us imme… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewLocation, close to the olympic stadium
Thank you for choosing to stay at Somerset IOC Hangzhou. We are honored to have such a wonderful stay at Hangzhou Shengjie. Your satisfaction is a great affirmation and encouragement to every one of our employees. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Thank you for choosing to stay at Somerset IOC Hangzhou. We are honored to have such a wonderful stay at Hangzhou Shengjie. Your satisfaction is a great affirmation and encouragement to every one of our employees. We are committed to creati… Show more
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewBeautiful
Elevators were lacking. Took a long time and staff also used them for cleaning
Dear Guest,First and foremost, please accept our sincere greetings from Somerset IOC Hangzhou! We deeply apologize for the unpleasant experience you encountered during your stay. Regarding the elevator issue you mentioned, during peak check-out hours, the waiting time for elevators may be extended. To enhance our guests' comfort and minimize disturbances, the number of rooms on each floor is relatively limited, which may also contribute to longer elevator wait times. We sincerely regret any inconvenience caused and hope you will choose Somerset IOC Hangzhou again for your next visit.
Dear Guest,First and foremost, please accept our sincere greetings from Somerset IOC Hangzhou! We deeply apologize for the unpleasant experience you encountered during your stay. Regarding the elevator issue you mentioned, during peak che… Show more
Reviewed: 22 January 2024 · Stayed in January 2024
Verified reviewReviewed: 8 December 2023 · Stayed in November 2023
Verified reviewReviewed: 9 November 2023 · Stayed in November 2023
Verified reviewReviewed: 12 October 2023 · Stayed in October 2023
Verified reviewNo sauna no pool
Dear Guest, First and foremost, please accept our sincere greetings from Somerset IOC Hangzhou! We deeply apologize for the unpleasant experience you encountered during your stay.According to Ascott's standards, the property is not equipped with a sauna or swimming pool.We sincerely regret any inconvenience caused and hope you will choose Somerset IOC Hangzhou again for your next visit.
Dear Guest, First and foremost, please accept our sincere greetings from Somerset IOC Hangzhou! We deeply apologize for the unpleasant experience you encountered during your stay.According to Ascott's standards, the property is not e… Show more
Reviewed: 18 August 2023 · Stayed in August 2023
Verified reviewReviewed: 18 August 2023 · Stayed in August 2023
Verified reviewReviewed: 22 June 2023 · Stayed in June 2023
Verified reviewIt’s on the river
The elevator are not enough
Dear Guest,First and foremost, please accept our sincere greetings from Somerset IOC Hangzhou! We deeply apologize for the unpleasant experience you encountered during your stay. Regarding the elevator issue you mentioned, during peak check-out hours, the waiting time for elevators may be extended. To enhance our guests' comfort and minimize disturbances, the number of rooms on each floor is relatively limited, which may also contribute to longer elevator wait times. We sincerely regret any inconvenience caused and hope you will choose Somerset IOC Hangzhou again for your next visit.
Dear Guest,First and foremost, please accept our sincere greetings from Somerset IOC Hangzhou! We deeply apologize for the unpleasant experience you encountered during your stay. Regarding the elevator issue you mentioned, during peak che… Show more