The sound isolation could be improved as phone ringing in the adjacent room can be clearly heard.

The staff are very helpful. The room is clean and comfortable. The buffet breakfast is very good with sufficient varieties of Chinese and western food.

Stayed in June 2025

Dinner in the restaurant just basic, not too many options to choose from, some noodles soups and few other international dishes. I went there once, I tried a noodle soup that wasn't that great, just average. Very difficult to explain to waiter what I wanted, poor or no English at all in the restaurant, translation and speak needed via smartphone, that is simply ridiculous and I don't like that method. However there are few other restaurants around the hotel. About the location, is not true that hotel is 6 mins walking from the West lake as they say: it is a well 15 mins walk (not slowly) via the most direct street (Pinghai Road).

Very good breakfast, plenty of choices. A lot of tasty cooked food, many fruit juices, vegetables .... Very nice and big room, they upgraded me on arrival to a kind of suite, at 36th floor, with beautiful view

Stayed in May 2025

For some reason there were issues with the booking that resulted cancelled even if I never cancelled it, but the problem was solved by the desk lady.

Eve though the metro station is a bit far away the location is very good to easily reach the west lake. Very good breakfast and helpful personnel. Comfortable room.

Stayed in April 2025

near to West Lake

Stayed in December 2024

Maybe, the room facilities could consider updating at some stages. Nonetheless, it is on a high standard.

The hotel is located near the West Lake where it is easy accessible to the busy areas and night life. The breakfast offered both Western and Chinese options. The staff were polite and professional. Well recommended.

Stayed in November 2024

For some reason, the booking wasn't in the system, despite I had confirmation

Good breakfast, nice rooms, helpful staff

Stayed in July 2024

The rooms seemed old or not renewed after coved. The but tub small. Same for the bathroom

The breakfast was OK location good

Stayed in May 2024

None

Reception staff was extremely helpful in spite of the occasional glitch in our communications.

Stayed in May 2024

Nice hotel, clean, quiet, well located, easy access by subway. Staff was very friendly and happy to help.

Stayed in April 2024

Very convenient location

Stayed in March 2024

Aircon not working

Location. Staff clean the room well.

Stayed in March 2024

The staff was experience, especially Manager Mark. We checked in very late at night, and his experience helps us with our room together and upgraded. Another is the concierge manager 邓宇 who helps to us to get a premier taxi with his own hp.

Stayed in November 2023

Need to keep the air conditioning turned on in the building when the temperature requires it. The rooms were too hot, no option of air con. That is the same around China at the moment... but if the weather is warmer than expected, turn it back on again!

Stayed in November 2023

No

Good location and comfortable

Stayed in November 2023

Feel a little damp

Location is good

Stayed in September 2023

Good location. Beautiful hotel.

Stayed in August 2023

small room and both room

friendly staff

Stayed in August 2023

There was a lot of construction running around there and very noisy.

Good location, clean, great breakfast.

Stayed in June 2023

The view from the window isn't much to gaze at (it's just the fairly boring city really) The exterior of the hotel was undergoing a big refurb when I visited - it looked like a building site from the outside. That said I didn't hear any construction noise in my room.

Reasonably good location. You are short walk toWest Lake, and the walk to the main area has lots of nice tourist shops and coffee shops along the route. There are amusing cleaning robots in the lobby. The staff are helpful and patient.

Stayed in May 2023

Not much overseas tv program mainly in Chinese.

Room is big, near the mall walkable distance.

Stayed in March 2025

Great location , great breakfast , good service , changed our rooms immediately when I said I didn’t like the view of the back of the hotel. They arranged street view on higher levels .

Stayed in March 2025

No English speaking staff at all, horrible outdated room , bad food

Location was good

Stayed in March 2025

I have been visiting this hotel for years, but much of the hotel as not changed, and improved in a long time. Some of the rooms are quite dated now, and haven't been modernised. The swimming pool and gym were closed, these were a key selling point of this hotel.

This hotel is at the heart of some busy restaurants, and old shopping streets, that maintain their charm. It is also relatively easy to access from the highway.

Stayed in October 2024

It was too hot, our first hotel smelled of cigarette smoke and then we were moved to another. The next one it was so hot, we were told that the A.C could not go below 23* mind you it is summer and super hot. They said it was again regulations. We got our money back and stayed somewhere else where the regulations didn’t matter and it was 19/20 degrees. The pool… oh man! It looks like it was out of a horror film in 1970’s, I did not let my kids in there and neither did anyone else. I think this was one of the worst places I have stayed.

It had food available and the location

Stayed in July 2024