Reviews of Wyndham Grand Plaza Royale Hangzhou
No.555,Feng Qi Road, Xiacheng, 310006 Hangzhou, China
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewChinese Restaurant which we were looking forward to had closed down
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewThe location is great! The room cleaning lady is nice.
There is no air-conditioning in the room. The outside temperature was about 28-29 C since we get there then hit 33 C on Mar 26. The room is facing south and was so hot that we can’t sleep over the whole stay. They only bring us a fan and no sorry or any other remedy.
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewThe food was terrible quality & the surrounding dirty.
Food was terrible & place was dirty. We spoke to the hotel - and they agreed to cancel our send night’s stay. The most disappointing part was that we tried several times to communicate with You! But your system did not allow us any options to cancel. This should be an easy option given such poor accomodation options are represented on your website!
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 16 November 2024 · Stayed in November 2024
Verified reviewIt was a good experience
Reviewed: 9 November 2024 · Stayed in November 2024
Verified reviewThe room has cigarette smell
Reviewed: 15 October 2024 · Stayed in August 2024
Verified reviewReviewed: 21 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 June 2024 · Stayed in June 2024
Verified reviewgreat. The janitor Mdm Chen Hua is very nice and responsible. She did a great job
Reviewed: 13 April 2024 · Stayed in April 2024
Verified reviewThe location
No one spoke English or EVEN attempted to help either problems I had- I was left feeling very isolated
Reviewed: 21 March 2024 · Stayed in March 2024
Verified reviewGreat view of the mountain.
Reviewed: 25 February 2024 · Stayed in February 2024
Verified reviewReviewed: 12 November 2023 · Stayed in September 2023
Verified reviewReviewed: 23 October 2023 · Stayed in October 2023
Verified review1. Good location, just near by the Westlake & Baoshi mountain, and also close to Zhejiang University. 2. Has a bakery, which is good for enjoying fresh air 3. Serving is good enough, by default withe English service over the phone
1. A bit noisy, I can hear the sound from some kind of bar from downstairs, and the hotel is close to the road 2. Old facilities, for example, the floor is dusty, and the bathroom decoration is like 20 years old style, very small size TV 3. Breakfast not good, the bread is hard as stone, and they did not refresh the soup in a timely manner
Reviewed: 18 October 2023 · Stayed in September 2023
Verified reviewReviewed: 23 July 2023 · Stayed in July 2023
Verified reviewNice room with a desk. Close to West Lake.
Hotel is relatively expensive compared to alternatives. The check-in process was a bit awkward with the receptionist going through a set of memorized questions without really seeming to have much understanding of English. After having given him our passports he said 'can I have your passports please' and 'what's your name?' (it's right there in my passport, right?).
Reviewed: 5 June 2023 · Stayed in June 2023
Verified review