Reviews of DOMO Mountain View Hotel
No.196 Siyanjing, Xihu, 310000 Hangzhou, China
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThis hotel has an amazing location, close to beautiful nature and cultural sights. The staff is extremely helpful, friendly and service minded. Rooms are very clean and cozy, sheets + pillows are nice. The belonging cafe serves enjoyable food and drinks, very convenient when staying at the hotel. There’s even 2 very cute dogs hanging around. Staff also served us scones + dessert! ☺️ Would absolutely stay here again!
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe property is well designed with neutral tones and it allows you to relax and chill. Each room is uniquely designed and the service is exceptionally attentive.
The occasional smell that passes thru the central AC from others cigarette smoking.
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewBeautiful hotel with great view! Cozy room, cozy coffeeshop with good quality coffee and food. Staff is super friendly, answer to anything in WeChat in few minutes after request. Location provides an opportunity to access anything around just by walking. Few restaurants and pubs are just in a minute walk as well.
Could not find a single issue in my 6 days there!
Reviewed: 30 March 2025 · Stayed in February 2025
Verified reviewThe surroundings are absolutely stunning, with beautiful views of lush greenery that create a serene and peaceful atmosphere. The service was outstanding. They were incredibly warm and welcoming from the moment I arrived. They were always ready to help with any requests and offered lots of useful tips about exploring the area. Highly recommend it to anyone looking for a wonderful place to stay in the West Lake area.
No.
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewHave a great and comfortable stay for 4 nights. They even upgrade our room to a bigger one. Have a coffee and dessert every morning at their cafe below. One of the best coffee no doubt. They even gave us scone for breakfast which is very delicious and some free gifts when we leaved. Overall, quite satisfied with DOMO. recommended. I'll stay at here again if visit Hangzhou next time.
Thank you for coming. We hope DOMO brought you wonderful memories. Welcome again!
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewLocation: Right in the West Lake Scenic Area, with stunning views. Service: The rececpation is warm, and housekeeping responds super fast. Decoration: The style is unique, full of romance and beauty. Quality: High - quality bedding and toiletries, very comfortable to use. Surprise: An in - house coffee shop, cozy and the coffee tastes amazing, the best lately!
Nothing
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewCustomer service is patient and friendly. Communicated with us through WeChat in English，so it’s very convenient. Place is clean and near Xihu lake. Thank you for making our trip even more memorable!