This hotel is along the road, it does not have a car porch. The hotel staffs felt like interns. Being associated with Hyatt, i expected a more professional service and attitude. Overall, hangzhou hotels are really expensive too. When the hotel door is opened, right side is straight the open concept basin, left side is the glass doors for the toilet and showering area. This open concept of the toilet kinda results in unpleasant odour. There were no hooks in the shower.

I was told that i was given a free room upgrade, but the room was really noticeable small with smaller walkways. The plus point of this hotel is its location to the west lake(walkable in 10mins) and Wulin Night Market (walkable in 10mins too). The beds are comfortable too. Amenities were provided as requested. I like that they even provided complimentary biscuits and can drinks which was the first i ever seen.

Stayed in June 2025

Breakfast rather disappointing but passable.

Great location . Very central and over the road from large shopping mall with restaurants and shops.

Stayed in April 2025

No soundproof wall. Alot of weird noise at mid night

Good environment

Stayed in May 2025

The lobby was poor, communication of staff was very poor, payment facilities was a struggle.

Location was great, a quick walk from the beautiful lake district. The room was comfortable and spacious enough.

Stayed in May 2025

The counter staff was totally unfriendly and unhelpful. On the other hand, the cleaner who tidied our rooms was very friendly and always greeted us with a smile.

Location, cleanliness

Stayed in May 2025

Staffs could be more welcoming

Great location - next to Kerry Centre shopping mall and walking distance to west lake

Stayed in April 2025

Hotel had changed its name and no longer called Hyatt - now Milan. This was very confusing. Breakfast was poor.

Well positioned opposite a good shopping centre and night market

Stayed in April 2025

The thermostat for the shower was faulty. The water was too cold.

The toilet was good.

Stayed in April 2025

This hotel was very well located by West lake and over the road from the Kerry Centre. However, all the signs had the name The Milan Hotel not the Ur Cove by Hyatt.

Stayed in April 2025

Hotel is in good location, and well maintained.

Stayed in March 2025

Amazing location and room facilities. All you need for a good stay are just steps away, from metro, supermarket and city-centre to name a few. My parents enjoyed the morning walk to city-centre. Bed was very comfy and we got the quiet room as requested. Only one thing to note was that the reception could hardly speak english and the check-in might take longer than usual. But all in all, we had a pleasant stay.

Stayed in March 2025

Breakfast was just okay.

A good boutique style hotel with great location .The Fengqi Road metro station is right at the door step making travel in the city and to the airport very convenient. Lots of eateries nearby and shopping mall directly opposite.Self service laundry is a great bonus.Rooms were clean and comfortable.

Stayed in April 2025

The location of the hotel is fantastic. Train stop, shops, malls, night market, West Lake and Qinghefang Ancient Street all walkable.

Stayed in March 2025

The last day was not that good the toilet stopped working in the whole building and the left also the whole night .

It’s amazing hotel in amazing location, the staff are so nice and they can speak English.

Stayed in February 2025

The air conditioning is not strong enough.

The location is good. The room is nice and clean. The laundry and dryer are good because we are travelling around a few places in China and need our clothes to be clean.

Stayed in October 2024

Breakfast choice was limited. Dining room area was small and tight. It was difficult to move around especially when there are a lot of people.

Great location next to Fengqi Road Metro Station Exit C4. Rooms were comfortable with separate toilet and shower areas. Toilet came with "Japanese" style toilet seat. Deliveries and takeaways are sent to room by robot.

Stayed in December 2024

The noise level. Can hear the road noise and typically need ear bud. Not a quiet place

Location and it’s clean

Stayed in December 2024

Breakfast was not fantastic. staff who is cooking should focused in cooking and to cleaning tables, thought it may be more hygienic to just cook as she is serving food. A little puzzled that when butter ran out at the counter, the noodle lady just dismissed my request and did not replenish the supply. She could be more friendly.

location, robot serving food delivery, smart enabled room

Stayed in December 2024

None

Location

Stayed in December 2024

NA

Nice and spacious room

Stayed in December 2024

There is no driveway, so its best to wait by the roadside just outside the hotel if you book a Didi.

Nice and clean hotel. Short walk to the night mkt and west lake. Near entrance to subway which also serves as an underpass to cross the road. There are eateries nearby.

Stayed in December 2024

Nil

Perfect location, easy to get to and from airport. Walkable distance to Xihu. Extremely convenient to take Metro line 6 snd line 8. The staffs are friendly and approachable. The room and place are kept nice and tidy. Would definitely recommend for staying if you are looking for high quality and value for money accommodation :)

Stayed in December 2024

nil

location and service.

Stayed in December 2024

Near to shopping and right in front of the mrt station

Stayed in December 2024