Reviews of Hangzhou West Lake Milan Hotel - Ten minutes walk to the West Lake
No. 346 Yan'an Road, Gongshu District,, Xiacheng, 300005 Hangzhou, China
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Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe room and staff
It was all excellent
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewI was told that i was given a free room upgrade, but the room was really noticeable small with smaller walkways. The plus point of this hotel is its location to the west lake(walkable in 10mins) and Wulin Night Market (walkable in 10mins too). The beds are comfortable too. Amenities were provided as requested. I like that they even provided complimentary biscuits and can drinks which was the first i ever seen.
This hotel is along the road, it does not have a car porch. The hotel staffs felt like interns. Being associated with Hyatt, i expected a more professional service and attitude. Overall, hangzhou hotels are really expensive too. When the hotel door is opened, right side is straight the open concept basin, left side is the glass doors for the toilet and showering area. This open concept of the toilet kinda results in unpleasant odour. There were no hooks in the shower.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewPerfect location, it’s literally at the doorstep of the metro station exit and also walking distance to West Lake and many shopping malls
The reception is not prominent, as the counter sits far back at the entrance, can’t really feel the presence of the staff
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewClean, Modern, Had everything you need, perfect location
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewGood
Good
Reviewed: 13 June 2025 · Stayed in April 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in April 2025
Verified reviewGreat location . Very central and over the road from large shopping mall with restaurants and shops.
Breakfast rather disappointing but passable.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewIt is just ok
There was no hot water to shower for my entire stay. The staffs did absolutely nothing about it whatsoever. The male staff just said i’m sorry in a laughing manner. There were mosquitos in the room and i was bitten multiple times and mosquitos noises kept waking me up.
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in April 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewGood environment
No soundproof wall. Alot of weird noise at mid night
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewLocation was great, a quick walk from the beautiful lake district. The room was comfortable and spacious enough.
The lobby was poor, communication of staff was very poor, payment facilities was a struggle.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewLocation, cleanliness
The counter staff was totally unfriendly and unhelpful. On the other hand, the cleaner who tidied our rooms was very friendly and always greeted us with a smile.
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewMetro Station is right in front of the hotel. Hotel staff was very friendly even helped me to secure and bought a ticket for a show.
This hotel has a new name recently which is Urcove by Hyatt and there are two Urcove by Hyatt in Hangzhou. The new name has not appeared on DiDi APP and we were sent to the wrong hotel. Which was a waste of time and money.
Reviewed: 3 May 2025 · Stayed in March 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewGreat location - next to Kerry Centre shopping mall and walking distance to west lake
Staffs could be more welcoming
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewModern facilities, everything you need at your hand
Nothing it was perfect