Reviews of 西湖柒涧锦月民宿 Lakeside Moon Retreat
No. 2, Lanjiawan, Yugu Road, Lingyin Street, Xihu District, Hangzhou City, Zhejiang Province, Xihu, 310012 Hangzhou, China

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Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewThe towels
- Convenient and Hygienic: Designed for single use to prevent cross-contamination, these products are discarded after use and do not require washing or drying. - Lightweight and portable: Compact size and light weight make it easy to store and transport, ensuring convenience for guests. - Safe and Comfortable: High-quality products are made from soft materials such as plant fibers and non-woven fabrics, which are free from irritation to the skin. They have also undergone rigorous disinfection to ensure a safe and healthy environment.
- Convenient and Hygienic: Designed for single use to prevent cross-contamination, these products are discarded after use and do not require washing or drying. - Lightweight and portable: Compact size and light weight make it easy to store … Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocated in a small but picturesque neighbourhood on the edge of the botanical park and the city. Quiet, with interesting places to eat if you are a foodie explorer, and all kinds of markets just a few minutes’ walk away. The hotel staff was kind and always attentive to helping me. I'm specially happy they accepted my cat, the balcony was great for mine and her distraction.
There´s a construction going on just next to it so it was noisy and breaking the calm of the place. I spent 14 days in the hostel and got used to it, but I hope it finishes soon.
Thank you for your positive review. Your satisfaction is our greatest pursuit, and your praise gives us great motivation. The guesthouse is located within the West Lake scenic area, beautiful and warm, with complete room facilities. The front desk has a coffee bar and a relaxation area, making it the perfect choice for chatting and reminiscing. Adjacent to Qingzhi Wu, it can also accommodate group travel and business shooting. In front of the guesthouse is a quiet bamboo forest, and 500 meters away is a botanical garden with high oxygen content. 1.2 kilometers away is Quyuan Fenghe, North Street Dreaming, and other West Lake scenic spots. Lingyin Temple Flying Peak Scenic Area is 2.7 kilometers away, and it can be reached in 30 minutes on foot. We do not seek for three meals a day in spring and four seasons of warmth, but only hope that you will be as happy as today in the future. Welcome to your next visit~
Thank you for your positive review. Your satisfaction is our greatest pursuit, and your praise gives us great motivation. The guesthouse is located within the West Lake scenic area, beautiful and warm, with complete room facilities. The fro… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewClean and fresh near west lake
Thank you for your five-star review. Your satisfaction is our greatest pursuit, and your praise gives us great motivation. The guesthouse is located within the West Lake scenic area, beautiful and warm, with complete room facilities. The front desk has a coffee bar and a relaxation area, making it the perfect choice for chatting and reminiscing. Adjacent to Qingzhi Wu, it can also accommodate group travel and business shooting. In front of the guesthouse is a quiet bamboo forest, and 500 meters away is a botanical garden with high oxygen content. 1.2 kilometers away is Quyuan Fenghe, North Street Dreaming, and other West Lake scenic spots. Lingyin Temple Flying Peak Scenic Area is 2.7 kilometers away, and it can be reached in 30 minutes on foot. We do not seek for three meals a day in spring and four seasons of warmth, but we hope that you will be as happy as today in the future. We welcome your next visit~
Thank you for your five-star review. Your satisfaction is our greatest pursuit, and your praise gives us great motivation. The guesthouse is located within the West Lake scenic area, beautiful and warm, with complete room facilities. The fr… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewGreat place. Situated in a beautiful and picturesque place, it is not long to walk to Lake Xihu. we don't speak chinese, tried to communicate through a translator. the hotel staff are always friendly and constantly helped us. For example, they gave us an adapter from a European plug to a Chinese one
Thank you for your five-star review. Your satisfaction is our greatest pursuit, and your praise gives us great motivation. The guesthouse is located in the West Lake Scenic Area, beautiful and warm, with complete room facilities. The front desk has a coffee bar and a leisure area, which is the best choice for chatting and reminiscing. When you are away from home, we will provide you with good service and help you as much as possible. It is 1.2 kilometers to Quyuan Fenghe and Beixie Xunmeng, and 2.7 kilometers to Lingyin Temple and Feilai Peak Scenic Area, which can be reached in 30 minutes on foot. We do not expect to have three meals a day in spring and four seasons, but we hope that you will be as happy as today in the future. Welcome to visit again~
Thank you for your five-star review. Your satisfaction is our greatest pursuit, and your praise gives us great motivation. The guesthouse is located in the West Lake Scenic Area, beautiful and warm, with complete room facilities. The front … Show more